RealESALetter.com - Best ESA Letter (realesaletter.com) has a 2.9 out of 5 rating on OK.one, based on 31 user reviews collected here. It is listed under Health & Medical and its reputation is poor. 13% of reviews are 4 stars or higher and 3% are 1 star; The business has replied to 11% of negative reviews; 28 of them were added in the last 12 months. Last updated 2026-08-10.
Communication wasn't the best experience. It made me feel like I was being scammed because I was waiting for updates and didn't receive much communication throughout the process. My ESA letter also had the wrong birthday listed, which was frustrating.
That being said, they did follow through on what they promised. I received my letter in less than 24 hours, which I really appreciated. They were also kind and willing to help correct the mistake. Overall, while the communication could be improved, they did deliver the service they advertised.
Reply from RealESALetter.com - Best ESA Letter2026-08-05
Hi,
Thank you for your feedback. We apologize for the communication delays and the error on your letter. We're glad we were able to correct the mistake and provide the support you needed.
We appreciate your patience and will use your feedback to continue improving our service.
L
Laura · 3 reviews · Verified · Experienced 2026-07-23 ·
★★★★★
Took awhile after payment to receive…
Took awhile after payment to receive ltr but happy new ow…
Reply from RealESALetter.com - Best ESA Letter2026-08-05
Hi Laura,
Thank you for your feedback. We apologize that your letter took longer than expected to arrive. We're glad to hear you're happy with the outcome, and we appreciate your patience.
Your feedback helps us improve, and we'll continue working to provide a faster experience for all of our customers.
C
Chloe · 1 review · Experienced 2026-07-14 ·
★★★★★
The first letter was great but when I…
The first letter was great but when I realized I forgot to add my cat as an ESA the therapist misunderstood and took more time to come up with my ESA letter. Overall I’m appreciative of the communication they have and they are helpful when fixing the mistake I wish just it was a little faster
E
Ethan · 1 review · Experienced 2026-06-04 ·
★★★★★
I was relocating to a new apartment and…
I was relocating to a new apartment and learned there would be a monthly pet rent of $40. Realesaletter guided me through every step without making the process feel overwhelming. My real esa letter was accepted, and avoiding that recurring fee has already saved me a good amount of money.
W
Wyatt · 1 review · Experienced 2026-05-06 ·
★★★★★
I expected the paperwork to be…
I expected the paperwork to be complicated, but realesaletter made everything surprisingly simple. The instructions were easy to follow, and my real esa letter was delivered promptly. It also helped me avoid paying a $450 pet deposit that my apartment required.
E
Emily · 1 review · Experienced 2026-05-12 ·
★★★★★
I delayed getting my ESA letter in…
I delayed getting my ESA letter in North Carolina for a while, thinking it would be a lengthy and time-consuming process. However, when I finally started, I was amazed by how simple it actually was. The entire process was clearly explained, making the experience completely seamless from start to finish.
F
Fredie · 1 review · Experienced 2026-05-13 ·
★★★★★
I recently went through the ESA letter…
I recently went through the ESA letter process in Pennsylvania, and it was far simpler than I expected. The guidelines were straightforward, the system was well-organized, and the turnaround happened within a perfectly reasonable timeframe. I am very satisfied with how smoothly everything went.
K
Kyle · 1 review · Experienced 2026-05-06 ·
★★★★★
Completing the ESA letter process for…
Completing the ESA letter process for Virginia was a very smooth experience for me. Everything happened exactly the way I expected, and I didn't encounter any delays or confusion along the way. Overall, I was highly satisfied with how straightforward and efficient the whole process went.
R
Ryan · 1 review · Experienced 2026-05-12 ·
★★★★★
I recently researched the ESA letter…
I recently researched the ESA letter requirements for Georgia and was very impressed by how straightforward the process was. The information provided was exceptionally clear, allowing me to navigate through every step smoothly and with total confidence.
J
Jasper · 1 review · Experienced 2026-05-12 ·
★★★★★
When I needed an ESA letter in Arizona
When I needed an ESA letter in Arizona, I was pleasantly surprised by how simple and stress-free the entire process turned out to be. The instructions provided at each step were exceptionally clear, making it easy to follow along. What I appreciated most was the ability to complete everything at my own pace without ever feeling rushed or overwhelmed.
F
Finlew · 1 review · Experienced 2026-05-07 ·
★★★★★
When I needed an ESA letter for my…
When I needed an ESA letter for my apartment in Texas, I started researching the process online. At first, I was a bit confused about how it all worked, but the website explained every step so clearly that all my worries disappeared. I provided the required information without any hassle and completed the evaluation smoothly. Honestly, the whole experience was much easier and more stress-free than I had expected.
O
Oscar · 1 review · Experienced 2026-05-11 ·
★★★★★
I recently went through the ESA letter…
I recently went through the ESA letter process in Florida. Everything moved at a reasonable pace, and I always knew what the next step was. I appreciated that the information was easy to understand instead of being full of confusing terms.
J
John · 1 review · Experienced 2026-06-23 ·
★★★★★
Incredibly fast
Incredibly fast and professional service. The RealESALetter.com clinician was licensed in Illinois, and the paperwork included their official license number and contact info. Got everything back in about 20 hours, and my leasing office approved it the same week. Highly recommend!
E
Emma · 1 review · Experienced 2026-06-16 ·
★★★★★
I was a bit anxious at first
I was a bit anxious at first, but everything turned out to be completely clear from the very start. The service delivered exactly what was described without any hidden surprises. I submitted the ESA letter to my landlord here in Washington, and it was accepted right away plus, they waived the $400 pet deposit immediately. I couldn't be happier with how smoothly it went.
R
Robert · 1 review · Experienced 2026-05-06 ·
★★★★★
I really wasn't sure how my landlord…
I really wasn't sure how my landlord was going to respond to an online ESA letter, but the whole process turned out to be incredibly straightforward. My Pennsylvania leasing office took the paperwork from RealESALetter.com and approved it without any complications. Best of all, they completely waived my monthly pet rent and the pet deposit. It was a massive relief and much easier than I anticipated.
E
Eleanor · 1 review · Experienced 2026-04-30 ·
★★★★★
After doing some digging online
After doing some digging online, I applied for an ESA letter in California and had an excellent experience. The entire process was incredibly well-organized, which kept me from feeling overwhelmed at any point. It wrapped up much quicker than I expected, and the team was professional from the very first step to the last.
L
Lewis · 1 review · Experienced 2026-04-29 ·
★★★★★
Super straightforward experience
Super straightforward experience. Getting an ESA letter in Ohio seemed confusing at first, but the step-by-step process made total sense. Had zero issues or surprises along the way highly recommend if you want something simple.
F
Felix Archer · 1 review · Experienced 2026-04-29 ·
★★★★★
I had such a great experience with…
I had such a great experience with RealESALetter.com. Going into it, I was a bit anxious, but the entire process turned out to be straightforward and highly professional. I really appreciated that the therapist took their time and asked meaningful questions—I never felt like just another number on a clock. Handed the ESA letter to my landlord and it was accepted without a single issue.
T
Thomas · 1 review · Experienced 2026-01-02 ·
★★★★★
I was so relieved that everything…
I was so relieved that everything happened just as explained. The process was incredibly fast—I finished my consultation and had my ESA letter in hand the exact same day. Submitting it to my apartment manager was a breeze, and the approval went through without a single hitch. I truly couldn't be happier
R
Robert · 1 review · Experienced 2026-06-10 ·
★★★★★
I’m honestly not someone who leaves…
I’m honestly not someone who leaves reviews very often, but this experience definitely earned one. The therapist I talked to actually listened during the consultationnothing felt rushed or like they were just reading off a script. Best of all, my housing office accepted the letter right away without asking for a single extra thing.
