Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Written by the business, not verified by us.
Is Pettable ESA legit?
Pettable ESA (pettable.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and simple, straightforward processes for obtaining their documentation quickly. Consumers frequently mention that professionals are caring, attentive, and thorough during scheduled phone consultations. People feel completely supported and respected throughout the entire journey, making the service smooth and stress-free.
Some reviewers were not happy with customer support and communication and response delays. A few people also mentioned difficulties obtaining refunds or experiencing unhelpful staff behavior during evaluations. Others experienced scheduling obstacles and felt that responses were lacking when they needed extra assistance.
Auto-generated from all reviews of this business. For reference only.
THE RECEPTIONIST, MEDICAL ASSISTANT AND THE DOCTOR. THEY WERE ALL SUPER FANTASTIC! FREDDY THE DOG LOVED THEM!
Reply from Pettable ESA2026-07-23
Hi Louis,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that everyone from the receptionist and medical assistant to the doctor provided such a fantastic experience.
We especially love hearing that Freddy enjoyed meeting everyone too! We truly appreciate you taking the time to share your kind words with us. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Hi Brianna,
Thank you so much for your kind feedback! We’re thrilled to hear that you found our service so helpful and had such a positive experience.
We truly appreciate you taking the time to share your kind words. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Hi Mya,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process fast and easy. Making the experience as simple and efficient as possible is exactly what we strive for.
We truly appreciate you taking the time to share your feedback!
Warm regards,
The Pettable Team
Kya Miller was amazing and helped speed the process and was always great responding.
Reply from Pettable ESA2026-07-21
Hi Piero,
Thank you so much for sharing your experience! We’re thrilled to hear that Kya was able to help speed up the process and was consistently responsive throughout your experience. Providing timely, supportive service is exactly what we strive for, and we truly appreciate your kind words about Kya!
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW is such a big help and accommodating. Excellent service!
Reply from Pettable ESA2026-07-21
Hi there,
Thank you so much for sharing your experience! We’re delighted to hear that Kya was such a helpful and accommodating part of your experience. Providing excellent, compassionate service is exactly what we strive for, and we’re so glad she was able to support you.
We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Very quick and efficient would recommend to others
Reply from Pettable ESA2026-07-21
Hi Skylar,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick and efficient. We truly appreciate your recommendation and your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I'm so upset with Pettable, the therapist never called me for my scheduled time. So I immediately contacted pettable and they told me to reschedule. I went to reschedule and it had a fee to do that. I wasn't the one that missed the appointment and I already paid the $149 I don't have a lot of money so it hurt my pockets but I need the letter desperately. This site was recommended too me and I completely regret it
Reply from Pettable ESA2026-07-23
Hi Taylor,
Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention and giving us the opportunity to review your experience and make things right.
We're sorry your original provider missed the scheduled consultation. After reviewing your case, we waived any rescheduling fees and arranged an expedited appointment with a different therapist as soon as possible. We also understand there was some confusion during the rescheduling process, and we're sorry for the frustration that caused.
We've addressed this matter internally with the original provider and continue to closely monitor appointment reliability to help prevent situations like this in the future. We hope your new consultation went well, and if there's anything else we can do to support you, our team is always here to help.
My therapist gives me great service! She asks great questions to understand me, and really makes sure that my pet really helps me. I have recommended Pettable to all my friends who want their pets ESA certified.
Reply from Pettable ESA2026-07-21
Hi Xander,
Thank you so much for sharing your experience! We’re delighted to hear that your therapist takes the time to ask thoughtful questions and truly understand how your pet supports you. Providing a thorough and compassionate experience is exactly what we strive for.
We’re also incredibly grateful for your recommendations to your friends! Your trust and support mean so much to us. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
very helpful and fast in getting my esa letter! the whole process including receiving the esa letter was only 7 days. Tia, the therapist that aided me in getting the letter was kind and helped with everything.
Reply from Pettable ESA2026-07-21
Hi Clo,
Thank you so much for sharing your experience! We’re delighted to hear that the process was helpful, fast, and efficient, and that you received your ESA letter within seven days. We’re especially glad to hear that Tia was kind, supportive, and able to assist you throughout the process. Providing compassionate and timely care is exactly what we strive for.
We truly appreciate your kind feedback and are so glad we could help make the process a smooth one for you. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
My experience with Pettable was amazing 👏. The process was smooth, efficient and timely. The consultant was kind and understanding. I would recommend Pettable to all my family and friends 🧡.
Reply from Pettable ESA2026-07-21
Hi Jacqueline,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that the process was smooth, efficient, and timely, and that your consultant was kind and understanding throughout.
Your recommendation to your family and friends means so much to us! We truly appreciate your kind words and support. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I had a very disappointing experience. My ESA letter was significantly delayed, and the communication throughout the process was poor. I requested to reschedule my appointment, but the clinician called me anyway, and we completed the consultation. Despite this, I never received my letter afterward.
The clinician ignored my messages until I booked another appointment, which meant I had to pay additional fees just to continue the process. When I contacted customer support, they refused to consider the evidence I provided showing that the original consultation had taken place.
To make matters worse, the ESA letters I eventually received were incomplete and did not include all of the necessary information. This caused further delays, additional stress, and more time spent trying to get the documentation corrected.
Reply from Pettable ESA2026-07-23
Hi Léna,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We've tried to locate your case based on the name on this review, but unfortunately, we haven't been able to find a matching account in our system. We'd appreciate the opportunity to review what happened and see how we can help.
If you're willing, please reach out to our support team with the email address you used when you made your purchase so we can locate your account, investigate your concerns, and work toward an appropriate resolution if possible.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
The process was easy and the therapist who called me was super nice
My landlord got the ESA letter and allowed my dog to stay with me
I highly recommend, they’re the real deal
Reply from Pettable ESA2026-07-21
Hi Ido,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process easy and that your therapist was kind and supportive throughout. It’s wonderful to know that your landlord accepted your ESA letter and that you’re able to keep your dog with you.
We truly appreciate your recommendation and are so glad we could help make the process smooth and stress-free for you. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The Therapist Kyamarye Miller, LCSW has been taking care me, since, Last Year. She is phenomenal and very much understanding.
Reply from Pettable ESA2026-07-21
Hi Daniela,
Thank you so much for sharing your experience! We’re delighted to hear that Kyamarye has been such a phenomenal and understanding provider throughout your time working together. It means a great deal to know that you’ve felt cared for and supported since last year.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW with Pettable was very kind and patient during our consultation. She was very helpful and swift in preparing the needed documentation for my Emotional Support Animal. I was very pleased with the experience.
Reply from Pettable ESA2026-07-21
Hi RM,
Thank you so much for sharing your experience! We’re delighted to hear that Kya was kind, patient, and helpful throughout your consultation. It’s wonderful to know that she made the process feel smooth and was able to prepare your documentation so quickly.
We truly appreciate your kind feedback and are so glad you had such a positive experience with Pettable. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW, was very kind and straightforward, making the process quick and easy!
Reply from Pettable ESA2026-07-21
Hi Aizza,
Thank you so much for sharing your experience! We’re delighted to hear that Kya was kind and straightforward, and that she helped make the process quick and easy for you. We truly appreciate your kind feedback and are so glad you had such a positive experience!
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I asked to reschedule but the clinician ended up calling me. We had the appointment then no letter. She ignored all of my messages until I rescheduled. I not only paid for the reschedule but when I reached out to customer support they refused to use my evidence of the call. I spend more money and waited longer than was agreed on.
Reply from Pettable ESA2026-07-23
Hi Ally,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing your concerns to our attention.
We've tried to locate your account using the name on this review, but unfortunately, we haven't been able to find a matching record in our system. We'd really like the opportunity to review what happened and see if there's a way we can help.
If you're willing, please reach out to our support team with the email address you used when you made your purchase so we can locate your account, investigate your concerns, and determine what resolution may be available.
We appreciate your feedback and hope to have the opportunity to look into this further.
Fast, reliable, and truly trustworthy. Pettable responded quickly and guided me through every step with clear communication. Their team made the process simple, professional, and stress‑free. I felt supported the entire time, and everything was handled exactly as promised. Highly recommend their service.
Reply from Pettable ESA2026-07-21
Hi there,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you found Pettable to be fast, reliable, and trustworthy. It’s great to know that our team was able to guide you through each step with clear communication and make the process feel simple, professional, and stress-free.
Knowing that you felt supported throughout and that everything was handled as promised means a great deal to us. We truly appreciate your recommendation and your kind words. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Hi Kimberly,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process easy and helpful. We truly appreciate you taking the time to share your kind feedback.
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Hi Bri,
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve consistently had wonderful experiences with Pettable. We truly appreciate your continued trust and support, and we’re grateful you took the time to share your kind feedback.
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I consider my evaluation to have been thorough and considerate of my needs. Renewing my dog's ESA was essential because my dog is very important to my sense of comfort and safety.
Reply from Pettable ESA2026-07-21
Hi Thomas,
Thank you so much for sharing your experience! We’re glad to hear that you found your evaluation thorough and considerate of your needs. It means a great deal to know that we could help support you in renewing your dog’s ESA documentation, especially given how important your dog is to your sense of comfort and safety.
We truly appreciate your trust and the opportunity to support you through the renewal process. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
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