Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Written by the business, not verified by us.Pettable ESA (pettable.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and simple, straightforward processes for obtaining their documentation quickly. Consumers frequently mention that professionals are caring, attentive, and thorough during scheduled phone consultations. People feel completely supported and respected throughout the entire journey, making the service smooth and stress-free. Some reviewers were not happy with customer support and communication and response delays. A few people also mentioned difficulties obtaining refunds or experiencing unhelpful staff behavior during evaluations. Others experienced scheduling obstacles and felt that responses were lacking when they needed extra assistance.
Auto-generated from all reviews of this business. For reference only.Very prompt and efficient for this renewal cycle.
Hi Jeff, Thank you so much for sharing your experience! We’re glad to hear your renewal cycle was prompt and efficient. We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
I enjoyed the easy completion steps. The therapist was patient and professional. My Emotional Support Memo was completed and ready within 24 hours.
Hi Kim, Thank you so much for sharing your experience! We’re glad to hear that you found the process easy to complete, and that your therapist was patient and professional. It’s wonderful to know your Emotional Support Memo was delivered within 24 hours as well. We truly appreciate your kind words and feedback. Thank you for trusting Pettable for your ESA needs!
I had an extremely disappointing and maddening experience with Dr. Kynan Metoyer during a recent telehealth appointment. From the moment the call started, he was rushed and uninterested in actually listening to me. When I tried opening up about my mental health struggles, he responded with dismissive comments like and made me feel judged instead of supported. Rather than asking thoughtful or open-ended questions to better understand what I’ve been dealing with, it felt like he had already made up his mind before the conversation even started. The entire appointment felt cold, rushed, and lacking compassion or professionalism. What upset me most was how invalidated and dismissed I felt afterward. Reaching out for mental health support is already difficult, and no one should leave an appointment feeling worse than when they started. Patients deserve to feel heard, respected, and safe during vulnerable conversations, and that was absolutely not my experience here. I would not recommend this provider to anyone looking for compassionate mental health care. You’d be better off not going to therapy at all rather than going to this dude.
Hi JC, We’re truly sorry to hear about your experience and the way the consultation left you feeling dismissed and unsupported. Reaching out for mental health support can already feel incredibly vulnerable, and we deeply regret that the interaction did not provide the empathy, professionalism, and care you deserved. What you described does not reflect the experience we aim to provide at Pettable. Clients should feel heard, respected, and given the opportunity to openly discuss their concerns without feeling rushed or judged. We understand how upsetting it must have been to leave the appointment feeling worse instead of supported. Your feedback is being taken seriously and will be shared with the appropriate team for review. We are committed to improving the quality and sensitivity of our client experience and appreciate you bringing this to our attention. We would appreciate the opportunity to look into your case further and address your concerns directly. Please contact us at [email protected] or (855) 920-0323 so we can assist you further. Thank you for sharing your experience with us. Warm regards, The Pettable Team
Kya Miller, LICSW, LCSW made my experience smooth and painless. Kya really listens and is respectful, kind, and patient in every way!
Hi Antony, Thank you so much for sharing your experience! We’re delighted to hear that Kya made the process smooth and painless for you, and that she was kind, patient, respectful, and truly attentive throughout your interaction. That level of care is exactly what we strive for. We truly appreciate your kind words and feedback. Thank you for trusting Pettable for your ESA needs!
The process was so easy and fast. We filled out the questions for my speech delayed daughter. Was set up with a professional to evaluate her and received the paperwork the following day. Highly recommend Pettable.
Hi Chris, Thank you so much for sharing your experience! We’re glad to hear the process felt easy and fast, and that everything went smoothly from completing the intake questions to the evaluation and receiving your paperwork the next day. It’s wonderful to know the experience was helpful for your daughter’s needs. We truly appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
The therapist was very thorough with her assessment and she was caring. The turn around to complete the documents was within 24 hours. Furthermore, I received 2 documents along with the law protocol embedded in the documents. I will definitely recommend Pettable. It was a wonderful experience!!
Hi Nicola, Thank you so much for sharing your experience! We’re delighted to hear that your therapist was thorough and caring, and that the process felt efficient with your documents delivered within 24 hours. It’s also great to know the included documentation met your expectations. We truly appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
Was great experience. On time was notify many times so I would miss appointment. Professional from start to finish.
Hi RB, Thank you so much for sharing your experience! We’re glad to hear everything was professional from start to finish and that the reminders helped ensure you didn’t miss your appointment. It’s wonderful to know the process went smoothly for you. We truly appreciate your kind words and feedback. Thank you for trusting Pettable for your ESA needs!
They are quick to respond when I have issues or questions, and the staffs are very helpful. The only thing was not comfortable was that I cannot contact my counselor/therapist from my end when I have a question unless they message me. It has to go through the customer service.
Hi DJ, Thank you for sharing your experience and for your kind words about our team’s responsiveness and support. We’re glad to hear that you’ve found our staff helpful when you’ve had questions or needed assistance. We also appreciate your honest feedback about not being able to directly contact your counselor or therapist. We understand how that can feel limiting, especially when you have follow-up questions, and your input is helpful as we continue to evaluate ways to improve communication and accessibility while maintaining proper clinical and privacy boundaries. Thank you again for taking the time to share this, and for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
My experience with Pettable, and especially with Kya Miller, LICSW, LCSW, has been incredibly supportive and reassuring. Kya truly listened to me, validated my need for my pet, and guided me through the process with compassion and professionalism. I am deeply grateful for her kindness, understanding, and expertise throughout this journey.
Hi Cait, Thank you so much for sharing your experience! We’re truly glad to hear that you felt supported and reassured throughout the process with Pettable. It’s wonderful to know that Kya Miller, LICSW, LCSW, provided compassionate, professional care and took the time to really listen, validate your needs, and guide you through each step. We’ll be sure to pass along your kind words to her. We deeply appreciate your feedback and thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
i’ve been training my dog using videos on youtube for about six months now. i was able to train her with the basics. i decided to register to your program to see if i will learn anything new. thinking, i can ask for refund if i’m not satisfied. let me tell you, her responses to the techniques that Lisa is teaching in the program are just amazing. she can now stay seated and down beside me while am shopping an item. before this, she is easily distracted with almost anything. she doesn’t bark nor growl, but she love to approach people and now she just sit there and look at people walking by. amazing! amazing! amazing!
Hi FGL, Thank you so much for sharing your experience! We’re really glad to hear that the program has helped build on the foundation you already developed with your dog. It’s especially great to know that Lisa’s training techniques are making such a noticeable difference in her focus and behavior in real-world situations. That level of calm and engagement especially in busy environments like shopping can take a lot of consistency to achieve, so it’s wonderful to hear how well she’s responding. We truly appreciate your feedback and are happy to be part of your training journey! Warm regards, The Pettable Team
I cannot recommend Christopher Wehrl highly enough. From the very first session, he created an environment where I felt completely at ease — something that isn't always easy to find. His warmth, attentiveness, and genuine care make every session feel safe and supportive. Christopher has a remarkable ability to make you feel heard and understood without judgment. Whether you're navigating a difficult season of life or simply looking for a space to process your thoughts and emotions, he meets you exactly where you are. If you're searching for a therapist who truly prioritizes your comfort and well-being, look no further. I would wholeheartedly recommend Christopher to anyone in need of compassionate, thoughtful support.
Hi Linda, Thank you so much for sharing such a thoughtful and heartfelt review. We’re truly glad to hear that Christopher Wehrl has created a space where you feel safe, heard, and supported from the very beginning. It means a lot to know that his warmth, attentiveness, and compassionate approach have made a meaningful difference in your experience. Providing care that meets people where they are is exactly what we strive for, and your words are deeply appreciated. Thank you for taking the time to share this and for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
The entire experience has been great and mostly seamless. My only concern is that I have not received the ESA letter as of yet. I thought the turnaround time was 24-48 hours.
Hi Lisa, Thank you for sharing your experience we’re glad to hear that overall things have been great and mostly seamless so far. We’re sorry for the concern around not yet receiving your ESA letter. While many letters are delivered within 24–48 hours, timing can occasionally vary depending on provider review, documentation completion, or final verification steps. If you haven’t received your letter yet, we recommend checking your email inbox (including spam or promotions folders). If it’s still not there, our support team can quickly look into the status and make sure everything is on track for you. We appreciate your patience and thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Did the 24 hour turnaround package. Had lots of issues trying to get the transaction to even go through. Met with someone the next morning, and he was incredibly rude during our entire meeting, barely spoke at all. Said he got everything he needed within 5 minutes. Then he wouldn’t tell me on the phone whether they were going to write a letter or not, which is understandable. But after that I had to wait way over the 24hr period I paid extra to get the response within. Then they deny it without any reason. They wouldn’t even tell me anything. After complaining to support they offered me to try it again with someone else, if I paid for it again. Absolute waste of time and money to talk to someone who didn’t care at all about me or what I was trying to say. Another note is that you can’t even speak to the therapist after they deny you at all, completely cuts you off. Terrible service, would not recommend to absolutely anyone.
Hi Alex, We’re very sorry to hear about your experience and understand how frustrating this must have been, especially after paying for expedited service and expecting a timely response. We also regret that your consultation felt rushed and that you were left without clear communication regarding the outcome. That is not the experience we want for our clients. While ESA determinations must always be based on a licensed provider’s independent clinical judgment, we understand how upsetting it can feel when the process does not meet expectations for clarity, communication, or timing. Your feedback regarding the 24-hour turnaround service, communication after evaluation, and follow-up support is important and will be shared with our team for review. We would appreciate the opportunity to look into your case further and clarify what occurred. Please contact us at [email protected] or (855) 920-0323, and our team will be happy to assist you directly. Thank you for sharing your experience. Warm regards, The Pettable Team
First they canceled my appt stating my calls were going to voicemail but no voicemail was left which would have allowed me to immediately call back. After my 30 minute appt discussing my trauma that I do not feel comfortable doing so already and informed I would know of approval or not after 48 hrs, I had to reach out a week and a half later to get my letter. Then I received an email of denial of ESA? I don’t know how my horrible trauma dumping didn’t qualify me. This whole situation took my time and made me incredibly uncomfortable.
Hi Katherine, We’re truly sorry to hear about your experience and how uncomfortable and frustrating this process felt for you. We understand how difficult it can be to discuss personal trauma, and we regret that the communication and follow-up did not meet the level of clarity, timeliness, and care you were expecting. We also apologize for the confusion regarding your appointment cancellation and the delay in receiving an update on your evaluation outcome. That kind of inconsistency is not the experience we aim to provide, and we understand how upsetting it must have been given the expectations you were originally given. While ESA determinations must always be based on a clinician’s independent professional assessment, the process itself should still feel respectful, supportive, and clearly communicated throughout. Your feedback will be shared with our team for review so we can improve both communication and the overall experience. If you would like us to look into your case further, please contact us at [email protected] or (855) 920-0323, and we’ll be happy to assist you directly. Thank you for sharing your experience with us. Warm regards, The Pettable Team
Always a pleasure to speaking with Mark A. He gets work done and upfront about everything makes life easier and less stressful
Hi Christina, Thank you so much for sharing your kind feedback! We’re thrilled to hear that working with Mark A has been such a positive experience for you and that his clear communication and efficiency have helped make things easier and less stressful. We’ll be sure to pass along your kind words to him. We truly appreciate you taking the time to share this. Thank you for trusting Pettable for your ESA needs!
I loved My interaction with the doctor! she was very undesrtanding!
Hi Maryorie, Thank you so much for sharing your experience! We’re so glad to hear that you loved your interaction with the doctor and that she was very understanding. We truly appreciate your kind words and are happy you had a positive experience with Pettable. Thank you for trusting Pettable for your ESA needs!
I felt heard, I got feedback and my dogs are now legally recognized for what they already do for me emotionally.
Hi Brigette, Thank you so much for sharing your experience! We’re really glad to hear that you felt heard and supported throughout the process, and that the feedback you received was helpful. It’s wonderful that your dogs now have the documentation that reflects the emotional support they already provide you every day that bond is truly meaningful. We appreciate you trusting Pettable for your ESA needs!
This is my third year using Pettable. This year's renewal with Emily was simple, to-the-point and convenient.
Hi Shelley, Thank you so much for your continued trust over the past three years! We’re delighted to hear that your renewal this year with Emily was simple, to-the-point, and convenient. It means a lot to have your ongoing support, and we’re glad we could continue making the process smooth for you year after year. Thank you for trusting Pettable for your ESA needs!
The process was simple. I had an apartment complex using pet screening to verify my ESA support animal. I paid another site, it didnt work. I went back to Pettable and I paid the fee. I received a call from a therapist, they gave me a letter and I submitted it. It came back asking for a third party verifier to confirm the letters validity. I paid the extra fee associated with this and was verified from pet screening within a day!! I am now moving into my new apartment without any issues. Great service and great team. I highly recommend Pettable
Hi Michael, Thank you so much for sharing your experience! We’re glad to hear that after some initial challenges, the process with Pettable ultimately worked smoothly for you and helped you get verified through PetScreening. It’s wonderful to know that everything was resolved quickly after the additional verification and that you’re now able to move into your new apartment without issues. We truly appreciate your patience throughout the process and your recommendation of our team and service. Thank you for trusting Pettable for your ESA needs!
Refused to write me a letter because I was pregnant. The therapist claimed he could not conclusively say I was depressed or anxious or if it was just pregnancy, as if the two are mutually exclusive. Misogynistic man.
Hi Anna, We’re very sorry to hear about your experience and understand why this interaction left you feeling upset and unsupported. Conversations regarding mental health should always be handled with care, empathy, and professionalism, and we regret that this was not your experience. While ESA recommendations must be based on a clinician’s independent professional evaluation, we take concerns about dismissive communication and perceived bias very seriously. Pregnancy and mental health concerns are deeply personal matters, and you should have felt heard and respected throughout the process. We would appreciate the opportunity to review your case further and address your concerns directly. Please contact our support team at [email protected] or (855) 920-0323 so we can investigate this matter thoroughly. Thank you for bringing this to our attention.
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