Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Written by the business, not verified by us.Pettable ESA (pettable.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-29.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and simple, straightforward processes for obtaining their documentation quickly. Consumers frequently mention that professionals are caring, attentive, and thorough during scheduled phone consultations. People feel completely supported and respected throughout the entire journey, making the service smooth and stress-free. Some reviewers were not happy with customer support and communication and response delays. A few people also mentioned difficulties obtaining refunds or experiencing unhelpful staff behavior during evaluations. Others experienced scheduling obstacles and felt that responses were lacking when they needed extra assistance.
Auto-generated from all reviews of this business. For reference only.Very easy, straight forward process.
Hi Paul, Thank you so much for sharing your experience! We’re delighted to hear that you found the process very easy and straightforward. Making the experience simple and hassle-free is exactly what we strive for. We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Hi Amy, Thank you so much for your kind words! We’re so glad to hear that you felt heard and supported. Providing compassionate care and helping our clients is exactly what we strive to do. We truly appreciate you taking the time to share your feedback. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
I really appreciated how thorough the online questions were. My therapist was well advised of my situation and needs prior to our appointment. This really helped in streamlining the entire process.
Hi Leah, Thank you so much for sharing your experience! We’re delighted to hear that you found the online questionnaire thorough and helpful. It’s wonderful to know that your therapist was well prepared before your appointment, allowing the process to be smooth, efficient, and focused on your needs. We truly appreciate your kind feedback and are glad we could make the experience as streamlined as possible. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Everything was convenient and upfront as far as service prices are concerned and after my therapist verified my housing letter, my apartment complex had no other choice but to accept my support dog. Thank you for all of your time and help!
Hi Paul, Thank you so much for sharing your experience! We’re thrilled to hear that you found the process convenient and that our pricing was clear and transparent from the start. It’s especially wonderful to know that your therapist’s verification helped your housing letter be accepted, giving you the support you needed to keep your emotional support dog by your side. We truly appreciate your kind words and are grateful we could assist you throughout the process. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
I've been using Pettable for the last 3 years and have been extremely happy about everything. The process is easy and the price is good. I've also had the same therapist, Wendy W., look over my renewal each time and it's been a pleasure working with her.
Hi Trisha, Thank you so much for sharing your experience! We’re honored that you’ve trusted Pettable for the past three years. It’s wonderful to hear that the renewal process has continued to be easy, affordable, and reliable for you. We’re especially glad that you’ve been able to work with Wendy throughout your renewals. Building that ongoing relationship with a trusted provider can make all the difference, and we’re delighted to know she has made each experience a positive one. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
Pettable is the best ESA support and outstanding service! The licensed therapist I spoke with was professional, knowledgeable, and compassionate, and the assessment letter helped me with my building dispute instantly. I'm really glad I chose Pettable and their bundle because it comes with so much goodies and help for I and my ESA. I definitely would recommend Pettable to anyone in need of their services. Thank you, Pettable!
Hi Shemi, Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our licensed therapist provided professional, knowledgeable, and compassionate support, and that your ESA letter was able to help resolve your housing situation so quickly. It’s also great to know that you’ve found value in the bundle and the additional resources and support it provides for you and your ESA. Your recommendation means a great deal to us, and we’re honored to have been part of your journey. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
The worst experience I’ve had recently period. I was connected with a horrible woman called KAREN FRONTCZAK who was rude, repeated the same questions over and over, and seemed to not understand what she was selling. From start to finish this woman was nasty, people calling are often suffering from serious mental health issues from prior service and I left this call feeling much much worse. Steer clear of this Walmart-esque ESA service.
Hi Jamie, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience left you feeling unsupported and frustrated. We understand how important it is for every interaction to be handled with patience, empathy, and respect, especially when our clients are seeking assistance for mental health-related needs. Your comments are very concerning to us and do not reflect the standard of care we strive to provide. We'd appreciate the opportunity to review your experience internally and better understand what happened. If you're willing, please reach out to us with the email address associated with your account so we can investigate your case further and follow up with you directly. Warm regards, The Pettable Team
Was great fast, informative and heard my concerns
Hi Javille, Thank you so much for sharing your experience! We’re delighted to hear that the process was fast, informative, and that you felt your concerns were heard throughout. Providing compassionate and attentive support is exactly what we strive for. We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
I recently used Pettable for my friend who has severe anxiety. They performed the interview and sent the letter. When I submitted the letter to the apartment complex they had questions and sent email to Pettable. I was denied because Pettable refuse to respond to the questions. They said I need to buy an additional service to pay for them to respond. Pettable claims to guarantee acceptance but refused to help and has refused a refund. Do not use Pettable.
Hi David, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating and did not meet your expectations. We understand how disappointing it can be when housing documentation doesn't proceed as expected. While our standard ESA service includes the clinical assessment and ESA letter, additional documentation requests from housing providers may require separate services depending on the nature of the request. We recognize that this may not have been communicated as clearly as it should have been. We'd appreciate the opportunity to review your case and the communications you received to ensure everything was handled appropriately. If you're willing, please reach out to us with the email address associated with your account so we can investigate further and discuss your concerns directly. Best regards, The Pettable Team
Hi there, Thank you so much for sharing your experience! We’re delighted to hear that everything went smoothly for you. Providing a simple and seamless process is exactly what we strive for. We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs! —The Pettable Team
Kya was very professional and I have been helped for the past 3 years using her services. It has been a stress free easy process each time.
Hi Caitlin, Thank you so much for sharing your experience! We’re delighted to hear that Kya has provided you with professional, reliable support over the past three years. It’s wonderful to know that each renewal has been a stress-free and easy process, and that you’ve continued to have such positive experiences. We truly appreciate your continued trust and kind feedback. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
Hi Paula, Thank you so much for your kind feedback! We’re delighted to hear that you found our service to be valuable and reasonably priced. Providing a high-quality experience at a fair cost is something we strive for every day. We truly appreciate you taking the time to share your experience. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
Hi Amanda, Thank you so much for sharing your experience! We’re delighted to hear that you found the process easy and quick. Making the experience as simple and efficient as possible is always our goal. We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
quick, fast, responsive and on time
Hi Emily, Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick, responsive, and punctual. Providing efficient and reliable service is exactly what we strive for. We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs! —The Pettable Team
I worked with Kya Miller, LICSW, LCSW at Pettable ESA. It was a wonderful experience. I highly recommend her service.
Hi Songyuan, Thank you so much for sharing your experience! We’re thrilled to hear that you had a wonderful experience working with Kya. Her professionalism, compassion, and dedication to supporting her clients are qualities we truly value, and we’re so glad she made such a positive impression. We sincerely appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
This is a scam service. They use a 3rd party therapy and psychiatry site for the letters, but they are not legitimate. Most apartment complexes are not aware or do not care enough to did into it. After paying nearly $200 months ago, they began charging me for a subscription I never signed up for.
Hi Kayla, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way. Pettable partners with licensed mental health professionals who conduct independent evaluations and determine whether an ESA letter is clinically appropriate based on each individual's circumstances. We understand, however, that your primary concern appears to be regarding unexpected billing, and we'd like the opportunity to review that with you. We take billing concerns seriously and would be happy to investigate your account to determine what occurred and ensure any charges were applied appropriately. If you're willing, please reach out to us with the email address associated with your account so we can look into this for you. We appreciate your feedback and hope to have the opportunity to address your concerns directly. Best regards, The Pettable Team
This is review is ONLY about a specific customer support agent, Agustin W. My experience with my pettable clinician has been nothing but spectacular and she will get her own separate review. I was informed by email, sent May 25th 2025, that I was in my renewal window which expired June 24th. Imagine my surprise when my clinician told me my letter has expired. I had already scheduled an appointment and was billed, then was informed I needed to be in my state of residence for my appointment to take place. My clinician cancelled my appointment for me well outside the 24-hr notification window, as I was going to be out of the country. When I saw I was still charged $99 but had no credits applied to my account, I reached out to customer service. I stated the error in their system and was continuously met with denial that there was no error. Even until the end, when they finally waived my reschedule fee ‘as a courtesy’ , Agustin W. would not admit there was any wrongdoing on the behalf of pettable even provided with proof of said email that stated when my renewal due date was. Do not let customer service lead you to believe you are wrong, take screenshots, save emails and conversations to prove they are incorrect. All that was needed was an admission of an error and all would have been fine. Agustin W, you are too prideful to admit fault even with provided with concrete evidence of an error or raise the issue to a supervisor as requested in email.
Hi Jon, Thank you for taking the time to share such detailed feedback. We're truly sorry to hear that your experience with our customer support team was frustrating, especially after what you described as a positive experience with your clinician. We understand how confusing it must have been to receive renewal communications that did not align with your letter's expiration date. We also recognize that the resulting misunderstanding surrounding your appointment, cancellation, and rescheduling added to your frustration. We apologize that your concerns were not acknowledged in a way that made you feel heard. We appreciate you bringing this to our attention. Your feedback has been shared with our team and will help us improve both our internal communication and the way we handle situations where clients identify potential issues. While we're glad we were able to provide a credit so you could reschedule your appointment, we understand that this did not fully address your experience. Thank you as well for your kind words about your clinician we're pleased to hear they provided the level of care you expected. We sincerely appreciate your feedback and the opportunity to learn from it. Best regards, The Pettable Team
Hi Kenan, Thank you so much for sharing your feedback! We’re delighted to hear that you had a great experience with Pettable. We truly appreciate you taking the time to share your kind words. Thank you again for trusting Pettable for your ESA needs! —The Pettable Team
I needed a letter for CA, but I am moving from NC, so I needed a dual-licensed provider for my letter. Initially, it was a little rough getting this conveyed to them. But I quickly found one in their system and got my letter days later.
Hi Diane, Thank you so much for sharing your experience! We’re glad to hear that, although there were some initial challenges communicating your licensing needs, our team was able to quickly connect you with a provider who met your requirements. It’s wonderful to know you received your letter just a few days later. We appreciate your patience throughout the process, and your feedback helps us continue improving our communication and service. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
I love that this was quick and easy. That the therapist listened first before getting into anything ESA related. Things went pretty smoothly. I do wish that they were clear up front about needing extra payments if a company needs just a verification that says yes I signed this for so and so on this date. Crazy everything else was great
Hi Junk, Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick and easy, and that your therapist took the time to listen and understand your situation before discussing your ESA needs. We’re glad the overall experience went smoothly for you. We also appreciate your honest feedback regarding the additional verification fee. We understand how important it is to have clear expectations upfront, and your comments will help us continue improving the experience for future clients. Thank you for trusting Pettable for your ESA needs! —The Pettable Team
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