Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Written by the business, not verified by us.
Is Pettable ESA legit?
Pettable ESA (pettable.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and simple, straightforward processes for obtaining their documentation quickly. Consumers frequently mention that professionals are caring, attentive, and thorough during scheduled phone consultations. People feel completely supported and respected throughout the entire journey, making the service smooth and stress-free.
Some reviewers were not happy with customer support and communication and response delays. A few people also mentioned difficulties obtaining refunds or experiencing unhelpful staff behavior during evaluations. Others experienced scheduling obstacles and felt that responses were lacking when they needed extra assistance.
Auto-generated from all reviews of this business. For reference only.
I had an excellent experience from start to finish. I was connected with Kya Miller,LICSW, LCSW. Ms. Miller was professional, compassionate, and took the time to thoroughly addressed any concerns.
I would absolutely recommend both Kya Miller and Pettable to anyone seeking an ESA evaluation. Thank you for providing such a smooth and professional experience!
Reply from Pettable ESA2026-07-01
Hi Alissa,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kya provided such a professional, compassionate, and supportive experience. Taking the time to listen carefully and address every concern is something we truly value, and we’re so glad she made you feel well cared for throughout the process.
We sincerely appreciate your recommendation of both Kya and Pettable. Your kind words mean a great deal to our team. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
I'm really impressed with my experience using Pettable! It is very straight forward, user friendly, and the response time is so quick! I was paired up to speak with Kya Miller, LICSW, LCSW, and she is amazing! She is very friendly, easy to talk to, and she listens very well. My housing letter was well written and matched what we spoke about. I'm now waiting for approval through Petscreening.com but overall great experience!
Reply from Pettable ESA2026-06-26
Hi Kayley,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the process straightforward, user-friendly, and efficient. It’s especially great to know that Kya provided such a friendly, attentive, and professional experience, and that your housing letter accurately reflected the conversation you had together.
We’re glad you’ve had such a positive experience so far, and we hope the approval process with PetScreening goes just as smoothly. Thank you for your kind words and recommendation!
— The Pettable Team
Pettable is great if you want a BS ESA letter. They will give it to anyone. I would not recommend working with Trish or Gina at Receptive Health. Both are extremely difficult to schedule with, and Gina is especially unprofessional. If you want a genuine letter unique to your situation, this isn’t the way to go.
Reply from Pettable ESA2026-06-26
Hi Mary,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We take concerns about the quality of our service and interactions with our providers seriously. We strive to ensure every evaluation is conducted thoughtfully and professionally, and we regret that your experience left you feeling otherwise. We also appreciate your comments regarding scheduling and communication, as this feedback helps us identify areas where we can improve.
Thank you again for sharing your perspective. We value your feedback and will share it with our team as we continue working to provide the best possible experience for our clients.
Thank you for trusting Pettable for your ESA needs!
I love Pettable. Very simple and easy to apply and the counselor listened and was very helpful.
Reply from Pettable ESA2026-06-24
Hi Karen,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process simple and easy to complete, and that your counselor was attentive, helpful, and supportive throughout.
We truly appreciate your kind words and feedback.
Thank you for trusting Pettable for your ESA needs!
The experience was very easy to navigate and very easy to understand and get through I would recommend it to anyone
Reply from Pettable ESA2026-06-24
Hi Jaden,
Thank you so much for sharing your experience! We’re delighted to hear that the process was easy to navigate, simple to understand, and straightforward from start to finish.
We truly appreciate your recommendation and your kind feedback.
Thank you for trusting Pettable for your ESA needs!
The counselor I had ,Cami, was so awesome! She was caring,kind, compassionate and genuinely interested in my story with my pet. 🐾💕 Highly recommend. I wish I would've known about this and done it sooner💕
Reply from Pettable ESA2026-06-23
Hi Shawna,
Thank you so much for sharing your experience! We’re thrilled to hear that Cami provided such a caring, kind, and compassionate experience. It’s wonderful to know she took the time to listen to your story and made you feel genuinely supported throughout the process.
We love hearing that this was such a positive experience for you, and your recommendation means a great deal to us. Sometimes it really is one of those “I wish I had done this sooner” moments.
Thank you for trusting Pettable for your ESA needs!
Kya Miller, LICSW, LCSW is a fantastic therapist and I highly recommend working with her! She is so professional!
Reply from Pettable ESA2026-06-23
Hi Andrea,
Thank you so much for sharing your experience! We’re delighted to hear that Kya made such a positive impression. Her professionalism, dedication, and commitment to supporting clients are qualities we greatly value, and it’s wonderful to know you had such a positive experience working with her.
We truly appreciate your recommendation and kind feedback.
Thank you for trusting Pettable for your ESA needs!
Pettable was so easy to work with and the service was exactly as described. My provider was caring and professional and customer support was great. 5 stars!
Reply from Pettable ESA2026-06-23
Hi Elizabeth,
Thank you so much for sharing your experience! We’re delighted to hear that Pettable was easy to work with and that the service met your expectations. It’s wonderful to know that your provider was caring and professional and that our customer support team was able to assist you along the way.
We truly appreciate your kind words and your 5-star recommendation.
Thank you for trusting Pettable for your ESA needs!
Extremely disappointed in the service. I just paid $14.99 a month for the past year so that I would be able to renew my ESA letter this year. I filled out my renewal form last week as I need it renewed for moving in another week and they NEVER reached out to me after I filled out my renewal form. I had to call customer service where I was told the provider who did my evaluation last year was not available anytime soon. And the soonest opening with another provider was not available for another week, which would be too late for me move in date. Pettable failed to reach out to me after filling out my renewal form to even attempt to get me scheduled or to let me know about availability. I had to contact them and chase them down only to be told they can’t help me. Would not recommend.
Reply from Pettable ESA2026-06-26
Hi Meagan,
We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially when you were relying on a timely renewal for your upcoming move. We sincerely apologize that you had to follow up yourself and that you were not proactively contacted regarding your renewal or your provider’s availability.
We understand why this was disappointing, particularly after maintaining your membership with the expectation of a smoother renewal process. Clear communication and timely scheduling are essential, and we regret that we fell short of those expectations in your case.
Your feedback regarding the renewal process, appointment availability, and communication has been shared with our team for review so we can continue improving the experience for our clients.
We would appreciate the opportunity to review your account further and see if there is anything we can do to help. Please contact us at [email protected] or (855) 920-0323, and our team will be happy to assist you.
Thank you for sharing your feedback.
— The Pettable Team
Great therapist, and quick turnaround with appointments and documentation.
Thank you Pettable.
Reply from Pettable ESA2026-06-23
Hi there,
Thank you so much for sharing your experience! We’re delighted to hear that you had a great experience with your therapist and that the appointment scheduling and documentation process were handled quickly and efficiently.
We truly appreciate your kind words and feedback.
Thank you for trusting Pettable for your ESA needs!
I paid $199 to get an ESA letter within 24 hours and it allowed me to connect with a therapist the same day. While I did receive the letter, as promised, it was rejected in an hour because "It appears that this documentation may have been obtained through a website that advertises ESA and service animal letters for sale, where anyone can obtain a letter by answering some questions on the site, submitting payment for the letter, and maybe having one short phone call with a provider to follow."
So, either the therapists or pettable need to have better "templates" or not even use them, because it was flagged so easily. I hope they're not lying about my refund, because it was rejected the same day I received it.
Reply from Pettable ESA2026-06-26
Hi LR,
We’re sorry to hear about your experience and understand how frustrating it must have been to receive your ESA letter promptly, only to have it rejected shortly afterward. We know how stressful housing situations can be, and we regret the disappointment this caused.
While Pettable's ESA evaluations are conducted by licensed mental health professionals and recommendations are based on their independent clinical judgment, we recognize that some landlords or third-party screening companies may have their own review processes or documentation requirements. We also understand your concerns about how the letter was perceived and appreciate you sharing your feedback regarding the format and presentation.
We’re glad to hear you’ve already been in contact with our support team regarding your refund. If you have any remaining questions or need an update on your case, please don’t hesitate to reach out to us at [email protected] or (855) 920-0323. We’d be happy to assist you further.
Thank you for bringing this to our attention.
— The Pettable Team
The process was very user friendly and straightforward.
Reply from Pettable ESA2026-06-17
Hi Jeff,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process user-friendly and straightforward. Making things simple and easy to navigate is exactly what we strive for.
We truly appreciate your kind feedback.
Thank you for trusting Pettable for your ESA needs!
I just completed the renewal process. It was so easy to schedule the meeting with my licensed social worker. The ESA letter was available to me immediately.
I will always use Pettable to renew.
Reply from Pettable ESA2026-06-18
Hi Marylou,
Thank you so much for sharing your experience! We’re delighted to hear that your renewal process was easy and convenient, from scheduling your appointment with your licensed social worker to receiving your ESA letter promptly.
It means a great deal to know that you continue to trust Pettable for your renewals. We truly appreciate your loyalty and kind feedback!
Thank you for trusting Pettable for your ESA needs!
Erin was very kind and made this experience very easy!
Reply from Pettable ESA2026-06-17
Hi Greta,
Thank you so much for sharing your experience! We’re delighted to hear that Erin was kind and made the process easy for you. Providing a smooth and supportive experience is exactly what we aim for.
We truly appreciate your kind feedback.
Thank you for trusting Pettable for your ESA needs!
Hi Cal,
Thank you so much for sharing your experience! We’re glad to hear that the process was fast, easy, and provided value for you.
We truly appreciate your kind feedback and are grateful for your trust in our services.
Thank you for taking the time to share your feedback.
Thank you for trusting Pettable for your ESA needs!
The process is so easy and always gets handled in a timely fashion. Appointments are on time and I love that I get the same provider when I renew as Ms. Tolson already knows my story. She's kind and easy to talk to.
Reply from Pettable ESA2026-06-17
Hi Brenda,
Thank you so much for sharing your experience! We’re delighted to hear that the process continues to be easy, timely, and reliable for you. It’s especially wonderful to know that being able to work with the same provider during renewals has made the experience even more comfortable and seamless.
We’re glad Ms. Tolson has been kind, easy to talk to, and familiar with your journey, helping provide the continuity of care that means so much.
Thank you for taking the time to share your feedback.
Thank you for trusting Pettable for your ESA needs!
Easy on line application. Conversation with Dr Meyer and efficient and to the point. ESA letter was emailed immediately after phone call. I discovered a typo which was quickly corrected. Overall excellent experience.
Reply from Pettable ESA2026-06-17
Hi Michael,
Thank you so much for sharing your experience! We’re delighted to hear that the online application process was easy to complete and that your conversation with Dr. Meyer was efficient and helpful. It’s also great to know that your ESA letter was delivered promptly and that the typo was corrected quickly.
We truly appreciate your kind words and are glad you had an overall excellent experience.
Thank you for taking the time to share your feedback.
Thank you for trusting Pettable for your ESA needs!
Kya Miller LICSW, LCSW - Evaluation for ESA Letter
Kya Miller, LICSW, LSCW was the clinician assigned to my ESA evaluation.
I accidentally entered my phone number incorrectly (when I registered on Pettable). As a result of that, I missed my appointment time. Kya reached out through the patient portal to let me know there was an issue with my contact information. After I corrected it, I assumed I would have to reschedule. Instead, she called me and completed my assessment anyway.
I was incredibly grateful. I respect other people's time and felt terrible that I had missed my appointment because of my own mistake. Kya was so gracious and understanding. Her willingness to work with me (especially after I missed my appointment) saved me both time and money by avoiding the need to reschedule. Additionally, she provided the letter the very next day. I could not asked for more.
There are countless other ESA providers. It's hard to pick one that is legitimate. Pettable is the best one out there. The need for an ESA letter is a serious matter. Therefore, it should be treated as such. Pettable assigned a licensed professional to assist me. I recommend Pettable. They are a legitimate source for obtaining an ESA letter.
Reply from Pettable ESA2026-06-17
Hi Tonia,
Thank you so much for sharing your thoughtful and detailed experience! We’re delighted to hear that Kya went above and beyond to help resolve the contact information issue and ensure you were still able to complete your assessment. Her understanding, flexibility, and dedication to supporting clients are qualities we greatly value, and it’s wonderful to know she was able to turn a stressful situation into a positive experience for you.
We’re also glad that you received your letter promptly and felt confident in the professionalism and legitimacy of the process. Your trust, recommendation, and kind words mean a great deal to us.
Thank you for taking the time to share your feedback.
Thank you for trusting Pettable for your ESA needs!
Overall my experience was horrible I asked for a refund and they took 30$ due to the first session if you get Michelle stark you might as well cancel she’s rude and the whole reason I wanted a refund she didn’t deserve the 30 taken from the whole amount 0/5 stars do not recommend!!!! Went to a different sight and got my letter same day without the attitude like Michelle’s!!!
Reply from Pettable ESA2026-06-17
Hi EmmaLee,
We’re sorry to hear that your experience with Pettable was so disappointing. We understand how frustrating it must have been to feel dissatisfied with your consultation and the refund outcome, especially when the interaction itself contributed to your decision to cancel.
At Pettable, we strive to ensure that all clients are treated with professionalism, respect, and empathy throughout the evaluation process. We regret that your experience did not reflect those standards and that you felt uncomfortable during your consultation.
We also understand your concerns regarding the partial refund and appreciate you sharing your feedback. Comments like yours help us identify areas where we can improve both our service and client experience.
If you would like us to review your case further, please contact us at [email protected] or (855) 920-0323. We would be happy to look into your concerns and provide any clarification we can.
Thank you for sharing your experience.
Warm regards,
The Pettable Team
My therapist was very swift and understanding of my situation. Great company!
Reply from Pettable ESA2026-06-17
Hi Keana,
Thank you so much for sharing your experience! We’re glad to hear that your therapist was understanding of your situation and provided prompt support throughout the process.
We truly appreciate your kind words and are grateful for your feedback.
Thank you for trusting Pettable for your ESA needs!
US Service Animals
Mysupportanimal
Support Pets
ESA Doctors
Certapet
My ESA Therapist
RealESALetter.com - Best ESA Letter
American Service Pets