Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Written by the business, not verified by us.
Is Pettable ESA legit?
Pettable ESA (pettable.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and simple, straightforward processes for obtaining their documentation quickly. Consumers frequently mention that professionals are caring, attentive, and thorough during scheduled phone consultations. People feel completely supported and respected throughout the entire journey, making the service smooth and stress-free.
Some reviewers were not happy with customer support and communication and response delays. A few people also mentioned difficulties obtaining refunds or experiencing unhelpful staff behavior during evaluations. Others experienced scheduling obstacles and felt that responses were lacking when they needed extra assistance.
Auto-generated from all reviews of this business. For reference only.
They are Amazing and the most perfect protocols to obtain an esa! I recommend it for everyone. My lcsw was so kind and thoughtful. They made it so easy.
Reply from Pettable ESA2026-07-21
Hi April,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the process easy and that our protocols helped make obtaining your ESA documentation a smooth experience. It’s especially wonderful to know that your LCSW was kind, thoughtful, and supportive throughout the process.
We truly appreciate your recommendation and your kind words. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Efficient... you followed through in a timely manner.
Reply from Pettable ESA2026-07-21
Hi there,
Thank you so much for sharing your feedback! We’re delighted to hear that you found our service efficient and that we followed through in a timely manner.
We truly appreciate you taking the time to share your kind words. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The therapist i met with was amazing! She made me feel comfortable and explained how the process worked. I would absolutely recommend this site for others.
Reply from Pettable ESA2026-07-14
Hi Kirsten,
Thank you so much for sharing your experience! We’re thrilled to hear that your therapist made you feel comfortable and took the time to explain the process clearly. Creating a supportive and welcoming experience is exactly what we strive for.
We truly appreciate your recommendation and your kind feedback. Thank you for taking the time to share your experience with us!
Warm regards,
The Pettable Team
I was assigned an amazing doctor to assist me with this. She was amazing to meet with and prompt to answer follow up questions.
Reply from Pettable ESA2026-07-14
Hi Nicole,
Thank you so much for sharing your experience! We’re delighted to hear that you were paired with such an amazing provider and that she was not only wonderful to meet with but also prompt in answering your follow-up questions.
Providing compassionate care and ongoing support is exactly what we strive for, and we’re so glad you had a positive experience. We truly appreciate your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
We were so excited to get our letter! Pettable made it happen for us. Thank you.
Reply from Pettable ESA2026-07-14
Hi Angela,
Thank you so much for sharing your excitement with us! We’re thrilled to hear that Pettable was able to help make this happen for you and that you received your ESA letter successfully.
Knowing that we could play a part in bringing you peace of mind means so much to our team. We truly appreciate your kind words and support. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The service I received was prompt and understanding. The counselor cared about me and my situation. I highly recommend Pettable.
Reply from Pettable ESA2026-07-14
Hi Laboo,
Thank you so much for sharing your experience! We’re delighted to hear that you received prompt, understanding support and that your counselor made you feel genuinely cared for throughout the process.
Providing compassionate and personalized care is exactly what we strive for, and your recommendation means a great deal to us. Thank you for taking the time to share your kind feedback and for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
This was my first time using Pettable and I was a little nervous because I wasn't sure what to expect. This was such a simple process, I have no idea what I was nervous about. I had the pleasure of speaking with Kya Miller, LICSW, LCSW. She was nice and efficient, and made me feel reassured. Highly recommended!!
Reply from Pettable ESA2026-07-14
Hi Cassandra,
Thank you so much for sharing your experience! We’re thrilled to hear that your first experience with Pettable turned out to be simple and reassuring. It’s completely natural to feel a little nervous when trying something new, and we’re so glad the process exceeded your expectations.
We’re especially happy to hear that Kya made you feel comfortable and supported. Her kindness, efficiency, and compassionate approach are qualities we truly value, and we’re delighted she helped make your experience such a positive one.
Thank you for your recommendation and for taking the time to share your kind feedback and trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I am a returning customer with Pettable for an ESA letter. The first letter was protective of my information and gave the basic details my apartment complex needed. The renewal gave specific symptomatic detail. When I asked for this to be adjusted, I was denied even though the initial letter stated these details were not to be shared without my permission which the second provider did not have.
Good service to use if you’re in a pinch, but if you have the option to go to a different provider, I would.
Reply from Pettable ESA2026-07-14
Hi Dakota,
Thank you for taking the time to share your feedback and for returning to Pettable for your ESA needs. We're sorry to hear that your renewal experience did not meet your expectations.
We understand your concerns regarding the information included in your renewal letter and recognize how important privacy and confidentiality are when it comes to sensitive health information. We strive to ensure that all documentation meets clinical and legal requirements while also respecting our clients' preferences whenever possible.
We're sorry to hear that you felt your concerns were not adequately addressed. We'd appreciate the opportunity to review your experience further and better understand what occurred. If you're willing, please reach out to our support team with the email associated with your account so we can look into this matter directly.
Thank you again for your feedback and for giving us the opportunity to improve.
Best regards,
The Pettable Team
I felt embarrassed about sharing and opening up to my consultant, who deemed me ineligible to qualify for an ESA for my animals. It was frustrating to speak on emotions and trauma to this person, only for them to say that I need to specifically get a doctor to diagnose me with my mental health issues, for EACH dog that I wanted to register under ESA. I wish that this company disclosed that before even allowing me to pay for the service (although they do provide money back, it is just a waste of time,) that in order to even qualify for ESA you have to already have a doctors note or whatever saying you have these illnesses and should qualify for an ESA. Very disappointing, and a terrible experience for me.
Reply from Pettable ESA2026-07-21
Hi Areli,
Thank you for sharing your experience. We’re truly sorry to hear how frustrating and disappointing this process was for you, especially after having to open up about personal emotions and experiences.
We understand that the eligibility requirements were not clear to you before beginning the process, and we sincerely apologize for that misunderstanding. We appreciate your feedback regarding the information on our website and will take it into consideration as we work to make our eligibility requirements clearer and more transparent.
We’re also sorry that your experience left you feeling embarrassed or uncomfortable. Please know that our providers, including Jolene, are committed to approaching every evaluation with compassion and care. In your case, based on the information available during your consultation, she was unable to approve the ESA request because there was no documented mental health history or current treatment to support the need for an ESA. We truly appreciate you sharing your feedback and giving us the opportunity to better understand your experience.
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW was great to work with. She listened to me and really made me feel heard about what I've been dealing with. She was also very quick to send me over documentation so I could finalize my housing situation. I highly recommend her services.
Reply from Pettable ESA2026-07-10
Hi Crissy,
Thank you so much for sharing your experience! We’re delighted to hear that Kya made you feel heard and supported while discussing what you’ve been going through. Providing compassionate, attentive care is something we truly value.
We’re also glad that she was able to provide your documentation promptly so you could finalize your housing situation without delay. Your recommendation means a great deal to us, and we truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The customer service is amazing!! I love how easy it is to get your ESA when using Pettable. Special shout out to Nicole Cook! She is the best and makes the process so smooth.
Reply from Pettable ESA2026-07-10
Hi Bridger,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the process of obtaining your ESA letter easy and that our customer service made such a positive impression.
A special thank you for recognizing Nicole Cook! We’re delighted to hear that she helped make your experience smooth and enjoyable. We’ll be sure to share your kind words with her.
We truly appreciate your support and thank you for taking the time to share your experience!
Warm regards,
The Pettable Team
I had a great experience with Pettable!! The entire process was simple, straightforward, and efficient. The pricing was reasonable and it only took me about 10 minutes to fill out all of the required information on the Patient Portal. My consultation lasted about 15 minutes, and the therapist I was paired up with, Jolene Cook, was kind, compassionate, and took the time to understand my situation. Within hours of the consultation, I received a detailed, professionally written ESA letter. The turnaround time exceeded my expectations, and the overall experience was smooth from start to finish. I would definitely recommend Pettable to anyone looking for a fast, stress-free way to obtain an ESA letter.
Reply from Pettable ESA2026-07-10
Hi Kelly,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the entire process simple, straightforward, and efficient. It’s great to know that the application process was easy to complete and that the turnaround time exceeded your expectations.
We’re especially delighted to hear that Jolene Cook provided a kind and compassionate experience, taking the time to understand your situation and ensure you felt supported throughout the consultation.
Your recommendation means so much to us, and we truly appreciate you taking the time to share your thoughtful feedback. We’re grateful to have been part of making this process fast and stress-free for you. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Very easy non-stressful experience. Applying online was very manageable. Provider that contacted me and question me about my conditions and needs was extremely understanding, kind, and cooperative.
Reply from Pettable ESA2026-07-10
Hi Sandy,
Thank you so much for sharing your experience! We’re delighted to hear that the process was easy and stress-free for you and that the online application was simple to complete.
It’s especially wonderful to know that your provider was understanding, kind, and supportive while discussing your conditions and needs. Providing a compassionate and comfortable experience is exactly what we strive for.
We truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller was kind and sweet and too the point she helped me and spoke to me as if I was more than a client but an old friend and I really appreciated that.
Reply from Pettable ESA2026-07-10
Hi Sharon,
Thank you so much for sharing your experience! We’re delighted to hear that Kya made you feel so comfortable and supported. Her kindness, compassion, and ability to connect with clients on a personal level are qualities we truly value, and it’s wonderful to know that she made you feel like more than just a client.
We truly appreciate your kind words and are so glad that Kya was able to provide such a warm and meaningful experience for you. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Everything from the ease of access to professionalism and speed, this has been a great experience that gives me peace of mind. Highly recommend
Reply from Pettable ESA2026-07-10
Hi Anthony,
Thank you so much for sharing your experience! We’re thrilled to hear that everything from the ease of the process to the professionalism and speed of service made for such a positive experience.
Knowing that we could provide you with peace of mind means a great deal to us. We truly appreciate your recommendation and your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
It was super fast, easy, and they didn’t pry to much into my mental illness and past which was amazing since it’s really hard for me to talk about. My letter was approved by my apartment and now I can have my pets with me no matter where life take me.
Reply from Pettable ESA2026-07-10
Hi Emma,
Thank you so much for sharing your experience! We’re delighted to hear that the process was fast and easy for you and that you felt comfortable throughout the evaluation. We understand that discussing personal challenges can be difficult, so it means a lot to know that the experience felt supportive and respectful.
We’re also thrilled to hear that your letter was approved by your apartment and that you can keep your beloved pets by your side wherever life takes you. Thank you for taking the time to share your kind feedback!
Warm regards,
The Pettable Team
I like the process was complete and if you have any answers they help in your path.
10/10
Reply from Pettable ESA2026-07-10
Hi Ale,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process thorough and that our team was able to provide guidance and support whenever you had questions.
Your 10/10 rating means so much to us, and we truly appreciate your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The customer support was excellent. The staff listened and I did not feel judged for having a non standard esa. The process was easy to follow. The phone interview was smooth. As well as the forms being simple to follow and complete.
Reply from Pettable ESA2026-07-06
Hi Tanya,
Thank you so much for sharing your experience! We’re delighted to hear that our customer support team made you feel heard and supported throughout the process. It means a great deal to know that you felt comfortable discussing your unique situation without judgment.
We’re also glad that you found the process easy to follow, from completing the forms to the phone interview. Providing a smooth, welcoming experience for every client is exactly what we strive for.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I’ve been working with Kya for a little over 2 years
I’ve been working with Kya for about two years, and she has been wonderful throughout that time. She is kind, professional, responsive, and genuinely takes the time to listen without making you feel judged. She creates a comfortable environment where you can be honest about what you’re experiencing and offers thoughtful guidance and support.
She also makes the ESA process feel comfortable and stress free. She takes the time to discuss how my pets support my mental health, answers my questions, and makes sure everything is handled thoughtfully. I have always felt heard and supported throughout the process.
I highly recommend working with Kya. I’m very grateful for her support over the past two years.
Reply from Pettable ESA2026-07-06
Hi Jada,
Thank you so much for sharing your thoughtful experience! We’re truly grateful to hear that Kya has provided you with such compassionate, professional, and consistent support over the past two years. Creating a safe, comfortable environment where clients feel heard, understood, and supported is exactly what we strive for, and we’re so glad Kya has made such a positive impact on your journey.
It’s also wonderful to know that she has made the ESA process feel stress-free by taking the time to understand how your pets support your mental health, answering your questions, and ensuring everything is handled with care. Your continued trust and heartfelt recommendation mean so much to us.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Every time I have gone thru pettable, I have always been a very happy returning customer! The counsel is fantastic, and they really care. I highly recommend them if you legit need an esa.
Reply from Pettable ESA2026-07-06
Hi Brittney,
Thank you so much for sharing your experience! We’re honored to have earned your trust as a returning customer. It’s wonderful to hear that you’ve consistently had positive experiences and that your counselor has been caring, supportive, and professional throughout your journey.
Your recommendation means so much to us, and we’re grateful to be able to provide compassionate support to those who genuinely need it.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
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