Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Written by the business, not verified by us.
Is Pettable ESA legit?
Pettable ESA (pettable.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and simple, straightforward processes for obtaining their documentation quickly. Consumers frequently mention that professionals are caring, attentive, and thorough during scheduled phone consultations. People feel completely supported and respected throughout the entire journey, making the service smooth and stress-free.
Some reviewers were not happy with customer support and communication and response delays. A few people also mentioned difficulties obtaining refunds or experiencing unhelpful staff behavior during evaluations. Others experienced scheduling obstacles and felt that responses were lacking when they needed extra assistance.
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Kya Miller was very kind, I was listened to and nothing was rushed.
I had no issues with receiving my letter, I was able to talk about my concerns without feeling invalidated.
I'm very thankful & I will save $800 on moving costs
Reply from Pettable ESA2026-08-11
Hi Elaina,
Thank you so much for sharing your experience! We’re truly glad to hear that Kya made you feel heard, comfortable, and supported throughout the process. Knowing that you felt able to openly discuss your concerns without feeling rushed or invalidated means a great deal to us.
We’re also happy to hear that everything went smoothly with receiving your letter and that it will help you save on your moving costs. We’re grateful we could make the process a little easier during such an important transition.
Thank you for taking the time to share your kind feedback and for trusting Pettable!
Warm regards,
The Pettable Team
I had such a great experience with this service! My psychiatrist stopped providing ESA letters, and I needed an updated one. I was already extremely stressed about the situation and even tried seeing two different psychiatrists in my area, but neither of them provided ESA documentation.
It was especially frustrating because my mental health struggles are well documented, and my animals genuinely play a huge role in my life. They are one of the reasons I keep trying, take care of myself, and do my best to stay okay.
While looking for a solution, I came across this website. I read through the reviews and decided to give it a try, especially because they offer a full refund if your letter isn’t accepted, so I felt like I really had nothing to lose.
I was completely open and honest with the doctor I worked with about my situation, my mental health, and the role my animals have in my life. She listened to me, and, like other professionals I've worked with in the past, agreed that having my animals with me is genuinely important for my well-being. She provided the documentation I needed without making the process unnecessarily stressful or complicated.
The entire process only took a few days, and most importantly, my letter was accepted! For anyone wondering, my landlord uses PetScreening.com, and everything went through just fine.
Thank you so much for taking this huge headache off my shoulders during an already difficult and stressful time in my life. I truly appreciate how easy and straightforward the whole process was.
Reply from Pettable ESA2026-08-11
Hi Ania,
Thank you so much for sharing such a thoughtful and detailed experience! We’re truly glad to hear that Pettable was able to make an already stressful situation feel easier and more manageable. It means a great deal to know that you felt heard and understood during your consultation, and that your provider took the time to listen to your situation and the important role your animals play in your well-being. We’re also so happy to hear that the process was straightforward, that you received your documentation within a few days, and most importantly, that your letter was accepted through PetScreening.
We understand how much peace of mind it can bring when everything works out, especially during a difficult time. Thank you for trusting Pettable and for taking the time to share your experience. Your recommendation means so much to us!
Warm regards,
The Pettable Team
Right on questions pretty thorough and very nice to work with! Thank you!
Reply from Pettable ESA2026-08-11
Hi Christine,
Thank you so much for sharing your experience! We’re glad to hear that the questions were thorough and that you found the process easy and pleasant to work through.
We truly appreciate you taking the time to share your kind feedback and support. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I had a disappointing experience with Pettable. Nowhere on the website did I see that you must already have your pet before obtaining a letter. In fact, their FAQ specifically states “or a new pet you adopt or rescue" - which directly conflicts with what I was told during my consultation.
The consultation made it clear that the opposite was required, which was frustrating and left me feeling that the information provided on the website was misleading or inconsistent.
On a positive note, the refund process was extremely easy and straightforward, and I appreciate how quickly that was handled.
Overall, I would recommend making the website and consultation requirements consistent so customers know exactly what to expect before paying for a service.
Reply from Pettable ESA2026-08-11
Hi Natalie,
Thank you for sharing such thoughtful feedback. We're sorry for the confusion you experienced regarding the timing of obtaining an ESA letter in relation to adopting or rescuing a pet.
We understand how frustrating it is when information on our website and guidance during a consultation don't appear to align. We appreciate you pointing this out, as clear and consistent communication is important so clients know what to expect before purchasing a service.
We're glad to hear that the refund process was straightforward and handled quickly. We've also shared your feedback with our team so we can review how these requirements are communicated and help prevent similar confusion in the future.
Thank you again for bringing this to our attention and for recognizing the positive part of your experience.
I had a very upsetting customer-service experience with Pettable today. I missed an ESA consultation because the provider’s call was intercepted by my call-screening service. I contacted customer service within minutes to explain what happened and reschedule.
During that call, the representative told me, in substance, that he had been willing to waive the rescheduling fee but no longer wanted to and that I did not “deserve” to have it waived because of how the conversation was going.
I ultimately paid the $30 fee and rescheduled, so this review is not about getting money back. My concern is how I was spoken to. A customer-service representative should not use a discretionary fee waiver as leverage or make a customer feel punished during a disagreement.
I have asked Pettable management to review the recorded call. I hope they actually listen to it and address how this interaction was handled.
Reply from Pettable ESA2026-08-15
Hi Jennifer,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and, most importantly, that you felt disrespected during your interaction with our customer service team. We understand that the missed consultation was unintentional and that you contacted us promptly to explain what happened and reschedule. Regardless of the circumstances, you should feel that your concerns are being handled respectfully and professionally. We take your comments about the conversation and the handling of the rescheduling fee seriously.
We have noted your request for management to review the recorded call, and we will use your feedback to help evaluate how this interaction was handled and identify any areas where we can improve. We appreciate you bringing this to our attention and hope we can provide you with a better experience moving forward. Thank you!
Very satisfied with the service. All my inquiries were responded in a timely manner. When the property management company required extra verification the agent emailed with an explanation noting there was an additional charge and prepared an invoice which I then paid and was approved.
Reply from Pettable ESA2026-08-10
Hi Diane,
Thank you so much for sharing your experience! We’re glad to hear that your inquiries were answered promptly and that our team was able to clearly explain the additional verification required by your property management company.
It’s wonderful to know that the additional documentation was handled smoothly, that you received clear information about the extra charge, and that everything was ultimately approved. Providing transparent and responsive support throughout the process is exactly what we strive for.
We truly appreciate your kind feedback and are grateful you took the time to share your experience. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
I live in California and my landlord said no pets unless it's ESA. My Dr doesn't do ESA letters where I live and gave me info to look online. I came across pettable and saw good reviews. I was a little skeptical not going to lie. I chose my appt time for the following day and spoke with Dianzta and she asked me some questions and got the letter within hours I have a cat. Dogs it does take 30 days for the ESA letter to be sent. I sent the letter in and good to go. I will be using them again in the future.
Laura
Reply from Pettable ESA2026-08-10
Hi Laura,
Thank you so much for sharing your experience! We completely understand your initial hesitation, and we’re so glad Pettable was able to provide a smooth and reassuring experience for you. It’s wonderful to hear that you were able to schedule your appointment quickly, that Dianzta took the time to go through the necessary questions with you, and that you received your letter within hours. We’re also glad to know everything went smoothly with your landlord after submitting your documentation.
Thank you for trusting Pettable and for choosing us again in the future. We truly appreciate your kind words and recommendation!
Warm regards,
The Pettable Team
I have had two great experiences and I will continue to work with Pettable for future needs.
Excellent customer care.
Reply from Pettable ESA2026-08-10
Hi Michelle,
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve had two great experiences with Pettable and that you’ve been happy with the customer care you received. It means so much to know that you plan to continue working with us for your future needs. We truly appreciate your continued trust and support.
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Process was so easy.
Provided step by step instructions.
The therapist was professional and very nice.
Highly recommend.
Reply from Pettable ESA2026-08-10
Hi Debra,
Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy to follow and that the step-by-step instructions made everything straightforward. It’s also wonderful to know that your therapist was professional and kind throughout the process.
We truly appreciate your recommendation and are grateful you took the time to share your feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Kya Miller, LICSW, LCSW was very polite and helpful through this process, very satisfied thank you! Will definitely recommend.
Reply from Pettable ESA2026-08-10
Hi Tom,
Thank you so much for sharing your experience! We’re delighted to hear that Kya was polite, helpful, and supportive throughout the process, and that you were very satisfied with your experience. We truly appreciate your recommendation and are grateful you took the time to share your kind feedback.
Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The process was fast and easy and now I have the letter I need.
Reply from Pettable ESA2026-08-07
Hi Michele,
Thank you so much for sharing your experience! We’re delighted to hear that the process was fast and easy, and that you were able to get the ESA letter you needed.
We truly appreciate you taking the time to share your kind feedback. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The whole process was quick and easy. I was asked really thorough questions and really felt like the therapist cared for me and for my well being. I will definitely recommend this to others.
Reply from Pettable ESA2026-08-07
Hi Margarita,
Thank you so much for sharing your experience! We’re delighted to hear that the entire process was quick and easy, and that your therapist took the time to ask thoughtful questions while making you feel genuinely cared for. Providing compassionate, personalized support is exactly what we strive for, and it means so much to know you had such a positive experience.
We truly appreciate your recommendation and thank you for taking the time to share your kind feedback!
Warm regards,
The Pettable Team
Purchasing the right package for an ESA letter and verification/forms was helpful, as well as being able to talk to a licensed professional to help obtain the proper documentation for my pet in regards to housing issues. Highly recommend as the turn around time to meet with a professional and receiving the proper documentation.
Reply from Pettable ESA2026-08-04
Hi Samantha,
Thank you so much for sharing your experience! We’re delighted to hear that choosing the right ESA package and speaking with a licensed professional made the process smooth and helpful for your housing needs.
It’s wonderful to know that you found the turnaround time for both your consultation and documentation to be quick and efficient. Providing timely, professional support is exactly what we strive for. We truly appreciate your recommendation and thank you for taking the time to share your kind feedback!
Warm regards,
The Pettable Team
The wrong phone number for them to call was entered and I have not heard back about rescheduling and have not receive any services at this time when payment has been made.
Reply from Pettable ESA2026-08-07
Hi Derek, thank you for taking the time to share your feedback. We're sorry to hear about your concerns.
After reviewing our records, we weren't able to find any recent contact regarding the issue you described. Our records show that your consultation was completed and your ESA letter was issued previously, and we haven't received any follow-up requests since then.
We'd be happy to look into this further and assist you if you're experiencing an issue. Please reach out to us at [email protected] using the email address associated with your account so we can review your case and help resolve any concerns as quickly as possible.
We appreciate you bringing this to our attention and look forward to assisting you.
It was an amazing experience. I highly recommend this site to all pet owners who's animals serve as an Emotional Support Animal. Very helpful, kind and understanding. L9ve it.
Reply from Pettable ESA2026-08-04
Hi Jeanette,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you found the process so helpful and that our team was kind, understanding, and supportive throughout your journey. It means a great deal to know that you would recommend Pettable to other pet owners whose animals provide emotional support. Your kind words and recommendation truly mean the world to us.
Thank you for taking the time to share your feedback and for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Hi Monica,
Thank you so much for your recommendation! We’re thrilled to hear that you had a positive experience with Pettable. We truly appreciate you taking the time to share your feedback and your support. Thank you again for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
This website help me to get my dog ESA first I did go to different website (supportpet )and my new apartment need it pet scanning and they dined my letter from them after my friend told me to try pettable and everything go nice and I get proved and I can move now thank you
Reply from Pettable ESA2026-08-04
Hi Wéninger,
Thank you so much for sharing your experience! We’re delighted to hear that Pettable was able to help after your previous ESA documentation was not accepted and that the process went smoothly from start to finish.
It’s wonderful to know that your ESA letter was approved through PetScreening, allowing you to move into your new apartment with your dog. We understand how important that peace of mind is, and we’re so glad we could help make it happen.
We truly appreciate your kind words and thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
The renewal process actually went smoothly and any questions I had were promptly answered by support within minutes. The therapist they connected me with was very nice, compassionate and professional.
Reply from Pettable ESA2026-08-04
Hi Arsen,
Thank you so much for sharing your experience! We’re delighted to hear that your renewal process went smoothly and that our support team was able to answer your questions promptly. It’s also wonderful to know that the therapist you were connected with was kind, compassionate, and professional. Providing responsive support and a positive renewal experience is exactly what we strive for.
We truly appreciate you taking the time to share your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
Able to reach out and answer my questions, excellent service
Reply from Pettable ESA2026-07-31
Hi Angel,
Thank you so much for sharing your experience! We’re delighted to hear that our team was able to answer your questions and provide you with excellent service. Providing responsive, helpful support is exactly what we strive for, and we truly appreciate you taking the time to share your kind feedback!
Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
What a wonderful doctor that I had the pleasure of speaking with. So far everything seems terrific. I have yet to move to my new apartment so I haven’t presented my letter yet.
Reply from Pettable ESA2026-08-04
Hi Franklyn,
Thank you so much for sharing your experience! We’re delighted to hear that you had such a positive experience with your provider and that everything has gone so well so far.
We’re glad your consultation left you feeling confident, and we hope your upcoming move goes just as smoothly. We appreciate your trust in Pettable and wish you all the best as you settle into your new apartment!
Warm regards,
The Pettable Team
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