Support is very bad
I am using xclould almost from past 2yrs. support takes about 20 min to 60 min to respond even when chat goes on related to issues. the question is , when you do not have enough staff to support via chat, why not give email is the only option to approch? when you give a chat option for support, the users mind seeks instant response (at least min or two). if they dio not have about 10-15min in an year for retaining user, why anyone should choose xClould?