John listened to my problem and…
John listened to my problem and resolved the issue promptly.
About xCloud
Data updated- Website
- xcloud.host
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (6/6)
Do you own xCloud? Claim this profile for free and start replying to reviews.
About this business
xCloud is an all-in-one server management and control panel that was created to make it easy to set up, deploy, and manage WordPress websites. With xCloud servers, you can easily improve the performance and security of your website. There is no hidden charge in xCloud, since xCloud offers a transparent hosting solution. Whether you're a personal user with 1GB of RAM or a high-performance user with 32GB of RAM, xCloud's managed servers can meet all of your needs. Our user-friendly approach makes server management simple, allowing you to focus on your website rather than the complexity of hosting. xCloud streamlines the difficult steps required to set up and host WordPress sites with only a few clicks from the dashboard. From server configuration to WordPress installation, SSL certificate setup, server monitoring, plugin updates, and more, we've got you covered with advanced capabilities that no one else offers.With all of the hosting options available on the market, it was never easy to maintain multiple websites simultaneously. But not anymore. xCloud makes it simple to manage many sites. You may monitor and control them all from a single server while improving performance.xCloud is dedicated to simplifying WordPress hosting and management by providing a flexible solution that improves efficiency. By handling infrastructure, we allow developers and agencies to focus on creating amazing websites.
Written by the business, not verified by us.Is xCloud legit?
xCloud (xcloud.host) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support team and the fast, intuitive dashboard that makes managing websites and servers very easy without constant complications. Many people appreciate the extremely knowledgeable staff who efficiently resolve technical issues and provide great guidance during website migrations or server setups. Some reviewers were not happy with the customer service, mentioning slow response times, poor coordination, and deeply frustrating interactions when things went wrong. A few consumers also noted difficulties regarding the underlying dashboard design and awkward account management features that made basic tasks unnecessarily complicated.
Auto-generated from all reviews of this business. For reference only.What people say
Tech Support you can count on for builders, creators and founders
Hey Builders. If you're reading this review it's because I wanted to give xCloud a shout-out. Not everyone is very technical so if you're a creator, if you're a builder, and if you need someone to maintain your operating system, your Hermes agent, or your Claude Code - then consider building your infrastructure on xCloud. Not only did they have a very robust operating system but they also use hardware from Vultr (AI-Powered hardware on NVMe SSD). Would highly recommend working with them just because you have someone supporting you on the backend so you don't need to figure out all the technical stuff yourself. The SLA is within same-day responses or 24 hours and that's good enough for most people.
Superb support and service
I migrated 5 sites from another cloud…
I migrated 5 sites from another cloud provider to xCloud recently and needed their help with an issue I was having with one of those sites. Their support was quick and helpful and helped me resolve all the issues. The same sites that were beginning to run poorly on that other provider are now stable and faster than ever. Very happy I made the move!
xCloud genuinely have my best interests at heart
Super-speedy and genuinely exceptional support when my server suddenly ran critically low on disk space. The xCloud team freed up 22 GB without taking anything offline or losing any of my work. They then investigated properly, identified the abandoned temporary browser sessions being created by a third-party service, and gave me concrete information to take back to that team so they can implement a permanent fix. What really stood out was how clearly they had my best interests at heart. They checked my actual usage and explained that I didn’t need the larger server I had been considering, rather than letting me pay for capacity that wouldn’t solve the underlying issue. They were very thorough and genuinely committed to finding the right long-term solution. I couldn’t have asked for better support. All the stars! 🌟🌟🌟🌟🌟
Incredible hosting provider and excelent support
Incredibly talented, very experienced support team. xCloud has the best product on the market, and they add new features with a speed of no competitors do. Quality is fantastic and devs are super responsive, friendly and transparent people.
Rock-solid support when it actually matters
I've been hosting all my websites on xCloud and the server management has been solid overall. I did run into a couple of server crashes caused by SQL issues from overloaded websites, but their support team was incredible, I reached out once at 5 AM and once at 4 PM, and both times they responded super fast and got things sorted quickly. Genuinely impressed with how responsive and hands-on they are. Highly recommend.
First Time User of Support Team
This was my first experience of using the XCloud support team, and they were terrific. Doris was the support team member that worked with me. She really good in her response time, provided me with plenty of instructions on how to sort my problem out, and was very patient with me. All in all, it was a positive experience and outcome. Thanks again.
Xcloud provides a seamless dashboard to…
Xcloud provides a seamless dashboard to manage my website. The customer support are 24/7 available for any queries.
Billed retroactively for their own error, after it was closed as resolved
I've been an xCloud customer for over two years, on a 7-server LTD, and for most of that time I've been genuinely satisfied. The product is good and I've recommended it. I'm posting because the last six months of support and billing have fallen well below that standard, and I've run out of private channels to say so. The billing issue, in short. In February, xCloud's Hetzner integration failed during a deployment, and their support team redeployed our server on their side. It came up outside our LTD, and I couldn't convert it myself because every attempt returned "No billing record found for this server." Ticket #9077 covers what followed: 56 days of follow-ups, a ticket closed once for inactivity while unresolved, and finally, on April 22, written confirmation that "the server has now been successfully converted with the LTD balance applied." Resolved, I thought. On August 11 I received an email saying missing invoices for that same server had been "corrected." I replied within hours, pointed to the ticket history, and asked for a review before any charges. I was told it would be reviewed. Nine days later, with no response, my card was charged six times in one night: backfill invoices for February, March, May, June, July, and August. Those are the months the server sat outside our LTD because of the failed deployment on xCloud's side, and the months their own ticket closure says were settled. The amount is small, $18. The principle isn't. Being retroactively billed for a provider's own error, after the ticket about that error was closed as resolved, and after being told the charges were under review, is not acceptable from any host. And it isn't isolated. We have a staging ticket open since September 2025, with fixes announced that our verification showed were never deployed. Another of our servers has had its database killed and left offline repeatedly, including one 38-hour outage that no monitoring caught. We moved four sites off that server at xCloud's recommendation. It still goes down and still needs manual reboots, and the current position is that this is our problem, even though the server ran without incident before the new dashboard release. What I'm asking for is simple: refund the six charges, confirm the LTD allocation in writing so this doesn't resurface a third time, and look honestly at how long-running tickets are being handled. I'd much rather be posting about why I've stayed two years.
Reply from xCloud2026-08-23
Hi Patrick, You are right to be frustrated. We confirmed that the six $3 backfill invoices for `baseworks-agents` were generated incorrectly. The server is covered by your Seven Server LTD package, and these charges should never have been created. You disputed the invoices before payment and were told the matter was under review. Despite that, your card was charged while the review remained unresolved. You should not have had to repeatedly follow up, and we should not have processed those charges in the meantime. The full $18 refund has now been issued to your original payment method. We traced the issue to a billing-recovery defect that resumed monthly invoice generation after the server was converted to LTD. A tested software fix is currently under review, and the incorrect billing records are being addressed to prevent further monthly or backfill charges for this server. We also take the wider support delays and reliability concerns raised in your review seriously. The refund alone does not fully address your experience, so we will continue reviewing your existing support history without asking you to repeat everything again. We are sincerely sorry, Patrick. You had every right to expect our written confirmation of the LTD conversion to be honored. xCloud Team
Trust xCloud support with migration of complex sites.
Support is very responsive & saved us time and expenses. I like having the option of help from a real person who understands the context of your team and your projects. Dashboard just works. I trust xCloud support with migration of complex sites.
Help at hand after a MySQL error
Help at hand after a MySQL error. Site back up and running - First class work and assistance.
Fast and helpful support
I had an issue installing the SSL certificate for my Node.js application. The support team responded promptly, identified a bug affecting proxied Node.js apps, and successfully installed the SSL certificate for me. I really appreciate the quick response, clear communication, and effective resolution. Great support experience—thank you!
Replies were fast
Replies were fast, professional and to the point. Appreciate the help in resolving our issues.
I had never used Xcloud prior to…
I had never used Xcloud prior to migrating sites and setting up Ai agents but even though it was a new UI to me it was very easy to figure my way around the settings and configurations. Ease of use was impressive!
Support just keeps getting better
Adding Cloudflare WAF exceptions
I had a problem with Cloudflare Enterprise WAF exceptions, everything was fixed ASAP with immediate responses.
Excellent hosting service
Excellent hosting service with outstanding customer support. The team responded quickly, kept me updated throughout the process, and resolved my issue promptly. I'm very happy with the service and highly recommend xCloud to anyone looking for reliable hosting.
Excellent product, service & value
Excellent product, great support, efficient & definitely good value
The xCloud support team went above and…
The xCloud support team went above and beyond to resolve my server and site issues, delivering exceptional service unmatched by other hosting providers. If you are looking to set up a reliable VPS for your production environments, I cannot recommend xCloud highly enough.
ScalaHosting
SiteGround
Zarla
BigScoots
Novonode
SeekaHost™
QUIC Cloud
Kinsta