gorgeous clothing
An update Rosegal was fast to respond to my review and definitely solved my concerns. They were able to earn my business back. I’ll definitely be ordering from them again. Love the quality of their products. Cuts are normally great and designed well for the plus size body. Unfortunately their customer service was less than satisfactory. I chatted in today about a defective item. One of the multiple items I purchased from them smells like dead fish on the faux leather part of the dress. First thing the agent asked me was if I was sure. I wouldn’t have contacted them unless it was an issue. When I inquired about the return policy I was advised that I’d be responsible for the return costs on a defective item. For how much the dress cost it’s pointless. I was still waiting for $150 worth of product that hadn’t shipped yet. I find it ludicrous that they much rather take a $150 hit than refund the dress which was $15. Sadly I will not be ordering from them again due to the return policy.