Great customer centric service
Finally decided to use up a discount code I got from a warranty claim after waiting a month to get stock to be replenished to no avail. I then contacted support to help and Brian and Kevin stepped up with sourcing my preferred main replacement helmet (emerald green ebike version on of the Ultra). I ended up buying all accessories for the ultra, big net and cap and 2x of the normal ultra mop for the family so we can make use of the team sync which works so great for group riding. Now it is a waiting game for the delivery of the order. However the online order process on Lumos.com is excellent I must say. This review has not been paid for or influenced in any shape or form other than Lumos eagerness for a positive outcome which in turn has motivated me to give them a shout which is how customer service should be and not the normal buying of positive reviews.