Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Is Lumos Helmet legit?
Lumos Helmet (lumoshelmet.co) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the sleek design of the protective gear and find the built-in lighting system extremely useful for visibility during daily bicycle rides around town. People frequently share that the initial setup process is very straightforward and that the equipment functions wonderfully during regular daily commutes and trips.
Some reviewers were not happy with customer service, mentioning long communication delays or a complete lack of response when unexpected difficulties arose. Additionally, a few individuals encountered occasional product defects, broken components, or missing items upon initial delivery that required urgent attention.
Auto-generated from all reviews of this business. For reference only.
I am extremely disappointed with Lumos and honestly regret buying their helmet. For a product that is marketed and priced as a premium helmet, the quality and reliability are absolutely unacceptable. My helmet developed serious problems after very little use — the red LED started flashing, the helmet would not work properly even after being charged overnight, and the battery drains extremely quickly.
What makes the situation even worse is the customer service. Instead of quickly taking responsibility for a clearly defective product and providing a straightforward solution, the whole process has been frustrating and unnecessarily difficult. When customers pay premium prices, they should not have to waste their time chasing support just to get help with a product that failed.
A helmet is not some cheap accessory — it is safety equipment. Reliability should be one of the absolute basics. Based on my experience, I have completely lost confidence in Lumos products and their customer support. I would not purchase another Lumos helmet, and I cannot recommend this company to anyone. There are plenty of alternatives, and after this experience I wish I had chosen one of them from the beginning.
Reply from Lumos Helmet2026-09-03
Hello Nathan,
We’re sorry to hear about your experience and understand your frustration regarding the issue with your helmet.
After receiving your request, our support team carefully reviewed the information provided, including the purchase details, video of the issue, and warranty request. We also contacted Amazon to verify the order information, and Amazon confirmed that the order was not associated with the official Lumos Amazon seller account.
Because we were unable to verify the purchase through our official sales channels, we were not able to process a warranty replacement directly through Lumos. We did recommend contacting Amazon, as they have access to the complete order and transaction records for this purchase.
We always aim to support our customers and provide assistance whenever we can. We’re sorry that this situation resulted in frustration, and we appreciate your feedback as it helps us continue improving our customer experience.
Lumos Support Team
Customer service was great.
I purchased 4 Firefly lights, Charging Pad, Rear Lights Mount, Remote. One of the lights was defective. They quickly refunded for the light.
After getting to know the lights and operation of the system it’s just not something I wanted to live with. I found that for me after using this wireless system (despite the system works well while on the bike) ive resigned to the fact that I’m more of a hard wire turn signal type of person (simplicity). I don’t want to worry about taking the lights off to recharging them, potential sync issues between the lights and just the entire wireless set up. I wasn’t aware of a few operational things of how the system worked prior to purchase. This was my main issue. I worked with Lumos and they gave me a full refund. They were very fair and I followed their return policy (which TBH is a bit more stringent than others) however at the end of it all they stood by their word and their customer satisfaction commitment and came thru with a full refund. Good service, good company, satisfied customer
I would give zero stars if I could! Avoid this company. I returned my helmet a month ago and never got a refund, which they promised they would send. Now they don't even respond to my emails.
"I returned my Lumos helmet. DHL confirmed delivery, but after receiving it, Lumos stopped responding to my emails. Very disappointing customer service."No ANSWER ON MULTIPLE EMAIL, ALSO THEIR PHONE NUMBER IS PHONEY
AFTER ONE WEEK STILL THEY PLAY DEAD
I have a beautiful blue Lumos helmet that I like a lot except the fit is too large and it was shipped without any padding that could be added to the sides. The most helmets do have. Definitely room for improvement.
My helmet box arrived damaged. The company ignored my request for a return and refund. Instead, they sent another helmet. I don’t appreciate them ignoring my request. The helmet does not fit even though I measured my head before ordering.
I've bought 6 helmets, 8 lights, and a bunch of accessories from Lumos, and they've always stood behind their product.
Any time I've had an issue, I've sent a video in, and they've replaced the product, no questions asked. No "sounds like user error" or "have you tried..." - they just fix the problem.
Last week I reported an issue at 10pm and woke up to a shipping notification from 12:50am the next day, that they had already shipped a replacement.
Talk about customer service!! I was looking for a possible repair for the module on an e-helmet. They responded within a day, asked for some trouble shooting info and confirmed the failure. Replaced the helmet! Wow. I have bought three of their various helmets since their Kickstarter. They have all been what I expected. Lots of folks realize what a safety improvement they are.....and they are being copied.
TOP SERVICE with diligence, efficiency, kindness, concern for the client ... will for sure another LUMOS helmet, and will recommend them to anyone
Zuhairi was my contact at Lumos support team, and he is the best !
Lumos products have been great, and on the two times I have needed to get customer service assistance, both times they've been prompt, easy to work with and incredibly helpful.
Love the lights; one broke quickly; good customer service
I bought firefly minis 5 months ago. One of the four I bought just broke, but getting a free replacement was very easy (took me two emails to get it; one sending a picture, the other sending my address)
Giving two stars because I think the idea and the design of the helmet is good, however my helmet arrived with inner padding missing and it had obviously already been opened before it reached me. It’s now been over two weeks since I requested a return and I’m finding the customer service to be extremely slow and quite unhelpful.
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