Zuhairi was very attentive and consistently efficient
Zuhairi was efficient, patient and has provided great support to solve my issue Let me say him a great thank you+++
About Lumos Helmet
Data updated- Website
- lumoshelmet.co
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 40 reviews
- Replies to negative
- 17% (5/29)
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About this business
Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Is Lumos Helmet legit?
Lumos Helmet (lumoshelmet.co) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the sleek design of the protective gear and find the built-in lighting system extremely useful for visibility during daily bicycle rides around town. People frequently share that the initial setup process is very straightforward and that the equipment functions wonderfully during regular daily commutes and trips. Some reviewers were not happy with customer service, mentioning long communication delays or a complete lack of response when unexpected difficulties arose. Additionally, a few individuals encountered occasional product defects, broken components, or missing items upon initial delivery that required urgent attention.
Auto-generated from all reviews of this business. For reference only.What people say
Responsive and positive Support from Lumos Helmets…
Customer Support from Lumos Helmets makes my purchase a best value. For me, my bike is my primary transportation. Lumos Customer Support has been responsive and positive from my first purchase in 2021. Lumos has earned my recommendation!
My partner bought me a brilliant helmet…
My partner bought me a brilliant helmet & it is used daily. My light indicator failed and Lumos immediately fixed the issue. I love your product.
Very helpful and understanding
Very helpful and understanding, did their best to solve the problem with my broken helmet.
Lumos Ultra e-bike helmet
I received the helmet as said from Amazon. It is a great looking helmet. I haven’t had a chance to use it yet but all the lights work perfectly and the fitting straps work great. So far so great!!!
Updated review
25/01/2026 - UPDATE I am happy to update my earlier review. The customer service team as per my below really lets this product down. When the product works it is excellent, but when it doesnt for weeks and it is impossible to contact customer services you are left with a product with an issue you cant resolve which is very expensive. That said, they have now been in contact and they have updated me and as of today the issue is resolved. It does concern me how long they were uncontactable in any way, then I leave reviews on various platforms and I hear within a few days. Excellent product, customer service needs ALOT of work. PLEASE READ!!! (FROM A GENUINE PROFESSIONAL WHO COMMUTES ON BIKE DAILY) I want to help you before you fall into the position I have. I never leave reviews but felt compelled to with this one. I have spent hundreds of pounds with this company after I suffered a seizure in 2025 which left me without a car or licence. So I got a bike and purchased the ebike ultra helmet, 4 fireflys, the 4 way firefly charger, rear mount and remote. Within a week of getting fireflys a mandatory firmware update stopped me being able to access any of the devices on the app. When it fails in the app, it gives you a resource but this is for the helmet only, NOT the lights. Without being able to complete the mandatory firmware update, it leaves you locked out of the devices in the app. So you cant change position of the lights, light sequences. Any of it. You are left with a light that turns on and off. Thats it without the app. I have emailed support 3 times as well as sending instagram and facebook messages. You get absolutely no reply.Now I find myself 200-300 pounds down and it is literally impossible to get hold of customer service no matter how you think to try and get hold of them. Hate to say it folks. A company we have all seen before. Throw a ton of money at a load of marketing with a product that doesnt actually work properly. They make the cash and the product doesnt work as advertised as well as having a non existent customer service team. We've all seen plenty of these companies before - Dont get caught out by them and end up hundreds of pounds down the drain.
It’s a good bike gadget
I’m new in this world and I think it’s a good gadget
Great upgrade from original Lumos…
Great upgrade from original Lumos helmet with more features and greater visibility and safety plus an integrated visor to protect my face and eyes from debris
I bought a helmet with two lights and…
I bought a helmet with two lights and they just sent me the lights and refused to send the helmet. Customer service is terrible. They just told me tonight the order that is was just for the lights.
Although I received the wrong color…
Although I received the wrong color helmet as o had ordered the black version and received a green one instead, I am pleased with its sleek style and feat. The helmet is very easy to use and comfortable to wear.
I more safe riding my e-bike especially…
I more safe riding my e-bike especially when I’m is a mixed use area. By that I mean areas where biking, walking and vehicular traffic is forced together like intersections and areas where a trail ends and you end up separated from traffic by a white line. An inattentive or impatient drive could cause harm. I have the Lumos and firefly lights offering lights on my helmet and bike with synchronized flashing lights.
The clasp or buckle pinches my skin…
The clasp or buckle pinches my skin near my throat and is almost impossible to undue since it seems to grab more skin as I try to slide the buckle to undo. Am trying to solve by filing down the edges and maybe adding some oil to the area.
This helmet has the problem that the…
This helmet has the problem that the front light is extremely blinding at night, both when constantly on and when flashing. You can no longer see anything more than 2 meters in front of you.
Great support
Not only is the helmet fulfilling its promises. But every single time I reached out to support, I got a very fast response and great support. This company seems to value its customers very well. I have lost a part, they replaced it for free, no question asked. I have a damaged remote, they replace it for free. Best customer care I have experienced.
So straightforward to set up
So straightforward to set up, update firmware, and tinkers work out of box. I can’t wait to add lumps mini later!
Setup was very easy
Setup was very easy, the helmet seems to work well.
Helmet is great but wanted to register…
Helmet is great but wanted to register for the warranty and both attempts sent me to an unsecured site so I didn’t register. Frustrating.
My shipment has been sent for over 18…
My shipment has been sent for over 18 days it has not been received and Lumos doesnt even answer emails. This is a scam company dont trust them
When trying to register my new helmet
When trying to register my new helmet. I was advised site unsafe and to close the site. Received the same message from 2 computers and phone. Unable to register helmet.
I had a accident on my ebike and I wish…
I had a accident on my ebike and I wish I had this helmet it is perfect for my needs the indicators I like very much it's great to have them front and back it looks great
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