Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Is Lumos Helmet legit?
Lumos Helmet (lumoshelmet.co) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the sleek design of the protective gear and find the built-in lighting system extremely useful for visibility during daily bicycle rides around town. People frequently share that the initial setup process is very straightforward and that the equipment functions wonderfully during regular daily commutes and trips.
Some reviewers were not happy with customer service, mentioning long communication delays or a complete lack of response when unexpected difficulties arose. Additionally, a few individuals encountered occasional product defects, broken components, or missing items upon initial delivery that required urgent attention.
Auto-generated from all reviews of this business. For reference only.
I bought a Lumos helmet expecting quality, but the after-sales service is terrible. The cable that turns the lights on and off disintegrated on its own, making the lights stop working. It’s a design flaw—this shouldn’t happen—and instead of offering a fix, they expect you to buy a whole new helmet. I’ve tried contacting them for ages, but they take forever to reply. For such an expensive product, this level of service is unacceptable. There are plenty of cheaper, better-supported options out there—don’t waste your money on Lumos.
My Lumos Helmet lights stopped working after 3 months. I have emailed customer support, and sent a video explaining the issue. I received a single, unhelpful email after 2 weeks, and have not heard back again for another 2 weeks after asking for a return address for a refund/replacement. I am really disappointed because it was an expensive purchase.
I bought a Lumos Matrix MIPS helmet, and after a few months, the remote control turned out to be defective. I contacted the seller to exchange the remote, the helmet being still under warranty, but they redirected me to Lumos.
At first, Lumos responded to my emails, but after numerous exchanges where I had to repeatedly explain my situation, they finally sent me a replacement remote... which was not compatible with my helmet. Even worse, when I tried to pair my helmet with this new remote, the helmet started to malfunction completely.
I contacted Lumos again, but their customer service was supposedly on Christmas vacation (on January 22!). Then, they gave irrelevant responses, and despite my many follow-ups, they eventually stopped replying altogether.
In short, either this company is in total disarray, or they are trying to evade their responsibilities and avoid replacing products under warranty. A disaster. Avoid at all costs!
Bought a Fly Pro helmet with firefly from Ebay seller so I can't vouch for Lumos on that department.
However the helmet is top notch quality, extremely light and fits brilliantly along with the MIPS.
The firefly is brilliant and works extremely well with the Lumos app. Ive changed the light settings to how I want them to flash.
The light when fitted to the helmet is snug and secure and is easily bright enough.
The charger is type C so this is great as my phone is also type C.
I think this is a game changer and I'm thinking about saving up so that I can buy the two rear lights and use them as indicators. Very good value, great quality, seriously impressed.
Lumos makes an excellent, safe and full-featured bicycle helmet
Lumos makes an excellent helmet with outstanding safety features, a comfortable fit and state-of-the-art directional/visibility lighting. We are about a 1000 miles in with Lumos and have zero complaints. For the most part, the operation of the helmet and lights is pretty intuitive; however, a thorough reading of the users guide will certainly help the owner to optimize the performance of this great product.
Helmet does not work. Will not power on properly. Lights just blink. Will not pair, firmware will not upload. Customer service is non existing. No phone number available. Support email says they are closed for the winter holidays and it's Jan 27.
Good that it works straight from the box. BUT
1 Guarantee registration is clumsy, Serial no hard to read, eg
2. Visor fouls my spectacles
3 ventilation blocked if visor is raised
4 straps only JUST long enough
Shipping took waaaaay to long and the firmware update was a pain.
I'm hoping the experience of using it is a better journey than what I've endured thus far.
The turn signal won’t hook up with the Apple Watch App. I bought 2 helmets costing over $400 and one Apple Watch App first had a problem with no “compass”…and once I fixed that it just keeps throwing a ERROR CODE….”make sure your app is on blah-blah-blah” . Everything IS on and connected but I can’t get what I paid for. The other Apple Watch simply counts down 3-2-1-0 and then the option to “stop” with a thin red line above it…WTF???? $400? Help me get these working and an excellent review on Amazon and Facebook are yours, otherwise I cannot honestly recommend your product to anyone else. Also, why did I have to learn how to create a PDF so that I could Register my Warranty…so very inconvenient.
UPDATE: I read your response, below, and it is now 5 days later and I have not heard from your company and I still have the same problems I had 5 days ago. If it is so easy to repair then please contact me by e-mail (find that in my warranty registration).
Reply from Lumos Helmet2024-12-20
Hey Sky, we're very sorry to hear that you've run into such issues with your helmet and remote right out of the box.
Rest assured that we received your email and have already responded to it. Please do not worry! The issues you described in your email can be fixed easily so we hope to hear from you soon!
I feel so much safer wearing this helmet with the flashing lights where drivers can see them. This helmet does much more than protect in a crash: it actively prevents accidents by making me seen. At intersections, I often get the go ahead nod from drivers now that I am so much more noticeable with the lit up helmet.
More recently, I had an issue with the on/off switch and contacted customer service. Kavin was amazing with his troubleshooting and managed to get a replacement helmet for me. Thank you Lumos and especially Kavin for amazing work and such a wonderful helmet.
Reply from Lumos Helmet2024-12-20
Thank you so much for taking the time to write out this review, Christoph! We're glad to hear that you're enjoying the new helmet. :)
The helmet is well designed overall but the visor seems to be made out of cheap plastic and has optical flaws. It is effective in deflecting the wind, but there’s lots of glare at night from car headlights and streetlights. The optical distortion is even worse in the dark. I hope Lumos develops a better visor for this otherwise excellent helmet.
Unable due to file size to finish warranty registration of the Amazon Receipt. 2mb is insufficient for size allowance. KISS. "KEEP IN SIMPLE STUPID". Engineers i hate them.
Reply from Lumos Helmet2024-11-18
Hey James,
We're sorry to hear about the issue you ran into with our website's warranty page. I'll look into this and see if we can do anything to increase the size capacity or move it to another platform altogether. :)
As for your warranty, simply send us that info via email and we'll help register it from our end. ([email protected]).
Cheers!
I like the looks and feel of the helmet (it's my 3rd lumos helmet) but I am disappointed that the matrix is no longer being offered. I loved it! Let's see if I will like this one as much of the matrix. I'll miss the colorful LCD display a LOT.
The little Protection Parts inside the Helmet wasnt fixed and must fix them all with Power Glue.
The Update didnt work and failed all the Time... and the Support is a Joke.
If you sell Items in Germany...why you didn't support in german?
Yes, the Helmet App is online, the Helmet Power is on, BT connected... but it's impossible the update the Firmware...poor Job Guys
Reply from Lumos Helmet2024-08-14
Hey Hogie62, may I know if you have reached out to us already? As that doesn't sound normal at all (both the glue situation and the update) and we'll be able to sort it out for you as per our warranty.
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