Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Lumos Helmet (lumoshelmet.co) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the sleek design of the protective gear and find the built-in lighting system extremely useful for visibility during daily bicycle rides around town. People frequently share that the initial setup process is very straightforward and that the equipment functions wonderfully during regular daily commutes and trips. Some reviewers were not happy with customer service, mentioning long communication delays or a complete lack of response when unexpected difficulties arose. Additionally, a few individuals encountered occasional product defects, broken components, or missing items upon initial delivery that required urgent attention.
Auto-generated from all reviews of this business. For reference only.The helmet is really fantastic. Only the silly rubber solution does not meet the high quality standards of the helmet. Why not a screwable holder for the handlebar remote control?
Hey Michael, glad to hear that you're pleased with the helmet! We opted for the silicone bands since they're both removable and can be replaced very easily. :)
I wrote a not so nice review of Lumos from an Ebike Ultra Helmet I bought from Amazon during Prime Days. It said it was the last one and I should have known better! Everytime I have bought a last one it turned out to be a broken return, something wrong, missing pieces, etc, etc. It was my one chance to get it on sale so I said let me get it. Sure enough, there was a bunch wrong and I could not believe that a $229 bicycle helmet could have left the factory with this much wrong so it had to have been used and misused and once again Amazon sent it out as new. I called Amazon to exchange it and they said it could only be returned no exchange. I sent Lumos an email but got no response. In due fairness it was over the weekend but I was so mad! I brought it back to Whole Foods for a return and wrote some not so nice reviews. Monday I got a response from Kevin at Lumos. I told him what happened and wanted nothing to do with Lumos. He offered to take care of the situation by offering the same price plus an additional discount and extended warranty. I told him to let me think about it. So, I put my trust in him and I just received it and it is perfect! He even included a Firefly, but now I need to spend more money to buy some more. LOL! Lumos does really care about their customers and products they produce. Their technology is cutting edge. I was an LD and worked for the company that invented the automated moving lights you see at concerts, tv, etc, and this reminds me of that cutting edge lighting technology. I can honestly now say buy Lumos, but buy directly from them.
Hey Scott, I'm very sorry to hear that you've run into such an issue with one of our helmets. We've only just gotten to your email at the time of this message (our support team works weekdays only). We'll be emailing you a response shortly with a solution to your case which you're hopefully okay with. 🙏
The helmet was on sale on Amazon. I am a previous owner of the Lumos Matrix. I needed to upgrade because my helmet was four years old. I just got back from a 16 mile ride on my e-bike. I fits good and the turn signal feature is really convenient.
Great to hear that you're enjoying your new helmet, Donald! Ride safe!
Setup is a bit difficult cause your app name is not the one you mentioned on manual.
Hey Ercument, thank you very much for the feedback! I'll be sure to relay this back to our team and see if we can update our Getting Started cards and their links/QR code. We changed our App and website names last year, hence, why some of our stock has still not yet been updated. Cheers!
Very friendly service and awesome support!
Thank you Jonas! :D
Packages very well and everything worked perfectly including the Apple Watch app.
Hi Darrell, Glad to hear that! We wish you many safe and pleasant rides ahead. :D
Finally decided to use up a discount code I got from a warranty claim after waiting a month to get stock to be replenished to no avail. I then contacted support to help and Brian and Kevin stepped up with sourcing my preferred main replacement helmet (emerald green ebike version on of the Ultra). I ended up buying all accessories for the ultra, big net and cap and 2x of the normal ultra mop for the family so we can make use of the team sync which works so great for group riding. Now it is a waiting game for the delivery of the order. However the online order process on Lumos.com is excellent I must say. This review has not been paid for or influenced in any shape or form other than Lumos eagerness for a positive outcome which in turn has motivated me to give them a shout which is how customer service should be and not the normal buying of positive reviews.
Hi Derrick, Thank you for your detailed review! We're glad Brian and Kevin could assist you in sourcing your preferred helmet. Enjoy the team sync feature for family rides, and thanks for your patience with the delivery. Your feedback is invaluable, and we're committed to maintaining our high standards of customer service.
I got in touch with what I thought was a problem with my bike light. It turns out it was operator error (i.e. me!) but I got loads of help via a series of emails.
Hey Julian, thank you very much for your feedback! Glad to hear the Firefly is working now. :)
The features are what I wanted plus MIPS which most helmets do not have. Easy installation of remote device. Support is responsive and extremely polite.
Thank you so much for your review, Ariel! :D
Love my Lumos helmet and their customer service absolutely rocks!! I am happy to support a company that, in turn, supports their products and customers!
Hey Miss Smith, Thank you so much for your kind words! Glad to hear that you're enjoying the helmet! :D
Bit heavy , and it had be nice if the front light could be control separately from the back lights … the strap could be a little more adjustable also ..for the price it could had been a better helmet …other than that nice helmet
Hi Jonathan, sorry to hear about the helmet's weight! May I know which helmet are you referring to? This is so can I relay this feedback back to our engineering team. If you're interested in a lightweight helmet that's also from our performance line, then we would highly recommend checking out our Ultra Fly and Ultra Fly Pro: https://ridelumos.com/products/lumos-ultra-fly-pro. Rest assured that our returns are up to 30 days no questions asked so please do feel free to exchange your helmet if you're interested. :)
I bought a Lumos ultra and was very excited about it. It seemed like a good quality helmet, but very quickly the remote became unreliable. I found myself not being able to rely on the lights at all since they only worked randomly. Having reliable indicators is a key feature and the main reason for spending so much more money compared to other helmets. I have now contacted customer support three times without any response. The helmet is not fit for purpose and I will now need to pursue a refund through my credit card company. I really just want to return it at this point, but I’m past the return window so need to ask for support. If you’re thinking about getting a helmet from them, just keep in mind that you’ll be on your own if something goes wrong. Since it’s an electric product, it is not unrealistic to expect that you might need support. Since they don’t respond, their warranty is essentially meaningless. If the helmet worked and they provided good service I’d give it a great rating, but sadly that isn’t the reality.
Hey Dr. D, we're very sorry however we've not received any emails from your end! (it's [email protected] and not .com; in case it was sent wrongly!). Rest assured that we can definitely help you out with this and you have our full support!
Great product, 5 star ⭐️ customer service which is very rare these days. 100% satisfied with the whole process, from purchase to delivery. Keep up the good work. Regards. Rui
Hi Rui, Thank you so much! We're thrilled to hear about your positive experience with our product and customer service. Your satisfaction means a lot to us. We appreciate your support!
Great support, could arrange a short time on replacement.
Hi Raymond, Thank you for your feedback, Raymond! We're glad we could assist you promptly with the replacement. If you have any further questions or need assistance, feel free to reach out.
Fabulous helmets to keep us safe in traffic and in the dark. love mine. On my fourth one. Crashed hard in one and hit my head but was not concussed or brain-injured so win-win.
Hi Jennifer, We're thrilled to hear that our helmets have kept you safe! Your safety is our top priority, and it's great to know our product did its job. Thank you for your loyalty and trust in our helmets. Ride safe and enjoy your rides!
I purchased the Lumos Ultra Ebike helmet w/ mips in green (which matches my bike) and couldn't be happier about it. I have a big head, so I worried about the sizing, but as soon as I put it on, it immediately felt perfect. The design, magnetic clasp, visor, and light integration with the remote are outstanding. My only tiny complaint, the ability to remove the visor when it's not needed. Other than that, great purchase!!
Hi Christian, We're delighted to hear you're enjoying your Lumos Ultra Ebike helmet! Thanks for the feedback on the visor—we'll pass it along to our team. Happy and safe riding!
Long time Lumos customer but had an issue with a couple of my Firefly's. Reached out to customer service and they got back to my right away. After a couple questions they were able to determine that a replacement was in order which shipped promptly. Great product and great customer service. Well worth the money!
Hi Daniel, We're delighted to hear about your positive experience with our customer service! Thank you for your continued support as a long-time Lumos customer. We're glad we could help with your Firefly lights! If you have any further questions or need assistance, feel free to reach out. Happy riding with Lumos!
Great products and follow through with technical support.
Hi Noel, We're glad you're happy with our products and technical support! Thanks for your support!
Love this helmet! Amazing technology!
Hi Colleen, We're thrilled to hear that you love our helmet! Thanks for your support and happy riding with Lumos!
Great company, great customer service, good looking useful helmets. Wish you a long life Lumos !
Hi FLUO, Thank you for your kind words! We're glad you're happy with Lumos! Your support means a lot to us. Here's to many more safe rides with Lumos!
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