DYU

SCAM

They literally failed delivery because they input the wrong address, and I can't change it. I will be contacting my credit card company to get a refund.

I bought one of DYU pro c6 electric…

I bought one of DYU pro c6 electric bikes from a auction. The bike was boxed and unopened. Ive built the bike up and the wiring for the bike is completely wrong. I understand that not purchasing the bike directly from DYU there's no guarantee but I contacted DYU customer support and there reply was that because it wasn't purchased from them they won't help

Very expensive for a battery but…

Very expensive for a battery but service was quick and easy to order

Not road legal in the Netherlands and poor after-sales support

My experience with DYU has been very disappointing. The website is misleading for customers in the Netherlands. The e-bikes are marketed without clearly warning that certain models are not legal for use on public roads in the Netherlands without modifications. The customer service experience has been equally disappointing. The email address listed on the website either receives no response or replies only after a very long delay. The live chat responds quickly, but that changes when you ask for a return address. In my case, it took more than a month and several discussions before DYU finally provided return instructions. The return address I received was in Poland, together with a Polish phone number that raised concerns for me. In addition, returns are not free if you just changed your mind. DYU charges between €100 and €200 in "handling costs", which significantly reduces the amount you can recover. At this point, I have decided to cut my losses. Rather than risk an expensive and uncertain return process, I will have the throttle removed by a local bike mechanic so that the bike can be used legally. I have little confidence that DYU would process a return smoothly. One final point: despite the Dutch-language marketing and website, DYU is not a Dutch company. It is a Chinese company, something potential buyers should be aware of before making a purchase. Based on my experience, I cannot recommend DYU.

Great product

Great product, delivered in 4 days. Great communication

Poor support and failure to honor warranty for defective e-bike

I am very disappointed with the support I have received regarding my C2. My e-bike stopped working suddenly with "Error Code 14" while still under warranty. Despite reaching out for help, the experience has been incredibly stressful and remains unresolved after months of back-and-forth emails. The main issues are: 1. The manufacturer sent me replacement parts but as a customer, I am not a trained technician, and I should not be expected to perform repairs at the risk of further damaging the bike or voiding my warranty. 2. I have contacted multiple service centers listed on their website. One shop was unable to perform the repair since they also could not reach the manufacturerfor help, and the second shop, while capable, informed me that the manufacturer does not cover the labor costs, leaving me to pay for a warranty issue out of pocket. ​I have also asked for a phone number to discuss this with someone to resolve this quickly, but my requests have been ignored. I have been unable to use my primary mode of transportation for months now due to what appears to be a manufacturing defect. A company should stand by its warranty and ensure its customers are not forced to pay for labor to fix factory errors. ​I am still waiting for a proper resolution that covers the labor costs at an authorized shop. I hope they choose to make this right soon.

DYU CYCLE has ZERO customer service—Buyer Beware!

For anyone considering a DYU bike: their customer service is completely non-existent. If your bike develops a problem, you are entirely on your own. They won’t even reply to emails or messages. And they delete negative feedback while sending automated 'welcome' messages—hilarious if not frustrating. I thought they were just making honest mistakes, but it turns out they are cheating on purpose! Buy at your own risk!

I've had my DYU C7 for a month

I've had my DYU C7 for a month, and have 50 miles on it. I live in a community with pretty level road's and the bike has been awesome so far. I use PS 1 all the time and just short three mile rides a day Very Happy !

А5 available

Hello. I'm pleased with the purchase of your A-1F. Please let me know when the A-5 becomes available. Thank you in advance.

Except purchase great quality excellent…

Except purchase great quality excellent delivery great job

I waited at home all day with my child…

I waited at home all day with my child for the delivery. UPS stated that the package would be delivered on May 9 between 12:00 PM and 3:00 PM, but it was never delivered. I also did not receive any message or update about a delay. This is very disappointing, especially after spending the entire day waiting at home for nothing. The package was meant to be a birthday gift, and unfortunately disappointment is all I have been able to offer because of this situation.

bought an ebike T1 from DYU and it was HORRIFIC

I bought an ebike T1 from DYU and it stopped working after using it twice in 4 weeks of purchase. Communication is an absolute nightmare you have no means of talking to them. You can only communicate through emails (which takes days to respond back) and that's if they decide to communicate back. They only responded twice after sending them numerous emails over weeks and the response wasn't even a full sentence. Customer service is total garbage. DO NOT BUY FROM THIS COMPANY AS THEY ARE TOTAL FRAUDS. BE WARNED, IF YOUR BIKE STOPS WORKING YOU ARE TOTALLY SCREWED WITH NO MEANS OF HELP OR REPAIR. There warranty means nothing. I can not stress how angry this company has made me feel trying to get advise and help. PLEASE PLEASE PLEADE learn from my LOSS of an ebike that does not work and purchase from somewhere else that has a better reputation and real customer service.

Fast delivery wel packed

DYU T1

Amazingly fast deliver. Great customer service, prompt responses to questions prior to purchase, and very efficient purchase experience. Extremely, well packaged with all of the components very well wrapped and protected. Very sturdy bike when assembled. Lights both front and back are really bright and easy to switch on and off. Additional reflectors are on the wheel rims. Controls are easily accessible on the handle bars and the hand grips are wrapped and very comfortable. Great bike and a really easy and run ride.

Ordered bike not arrived.Delivery…

Ordered bike not arrived.Delivery company DHL have told me to contact seller,whom are ghosting me!!£500 out of pocket,I ordered direct from this company even though this bike is £100 cheaper on Ebay,thinking I would get good customer service.Anyone thinking of purchasing one of there products,go on Ebay it's cheaper and better customer service.

I’m very disappointed with my…

I’m very disappointed with my experience with Dyucycle. The bike does not meet expectations at all. The battery drains extremely fast, making it unreliable for daily use. On top of that, the brakes barely function, which raises serious safety concerns. What’s even more frustrating is the lack of proper support from Dyucycle. Getting help has been slow and unhelpful, leaving issues unresolved. Overall, I would not recommend Dyucycle based on my experience.

For now

For now, all went well with your customer service. Looking forward to get the delivery of the components my e-bike needs. Hoping to get it running again. Negative is how short durability time those parts have. The bike has been used only about 400-500km.🙄

Bike arrived in 2 working days.

Respectful

You have been informative and responsive to me about my order

Bike faulty. Trying to make me pay £200 to return and then suggested i RESALE the faulty bike

I ordered one of their bikes. I am not able to ride the bike up a small drive way when the electric is off and when the electric is on and fully charged it has so little power I am wobbling about and going at a snails pace. I have communicated with them and they suggested I pay £200 to return the faulty bike and when i said i shouldn't have to pay that for a faulty product they said maybe i should resell it. Bare in mind i also used worry free return cover that i paid extra for.