Scheinwerfer
When I encountered an issue and reached out to customer support, they helped me resolve it. I am truly grateful."
About DYU
Data updated- Website
- dyucycle.com
- Category
- Sports
- Location
- United States · Dover
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 24% (4/17)
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Is DYU legit?
DYU (dyucycle.com) has a 3.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 26% give 1 star; The business has replied to 24% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Dodgy product
We bought 2 dyu A5 Ebikes less than 12 months ago and the battery has failed in one and we can't contact any dealers in Australia, as they all seemed to have closed .This is shocking customer service so now we have a bike that's useless.
Ghosted by their customers services
I wish I coukd attach the screenshot to prove all I am about to say. The customer service is not responding at all. And that means via the chat, as well as via the service at dyucycle.com etc. That means that if you buy their bike thinking the warranty is a covering you for possible problems, that's not gonna happen as you have a warranty but NO way to communicate with them!!!! Absolutely sham!!
The best e-bike for my needs yet
The best e-bike for my needs yet! A5 glides smoothly and silently, trustful breakes, stop lamp, alarm that would scare even professional thief, very simple but useful kilometer counter, comfortable seat, when folded it can enter any escalator or car and you can keep it even in small flats, everewhere I can hear the compliments for its design… Every ride is a joy ride.
TWO T1 from DYU
i bought two T1 from a retailer close to where i live , unfortunatly two weeks after i got tem the shop closed , and a week later one of my bikes has gone faulty , i thought i would contact DYU direc , trhinking they would help , i sent a copy of my invoice , nothing , no help , told me to buy new parts , warranty is through the retailer , i explaind it had closed down , then total silence , they just ignoring emails now ,
Placed order for parts
Placed order for parts, a month later, no response to emails, Phone disconnected. Called dealers in their network and those who answered said they've been ghosted as well.... Seems company has disappeared, but still taking peoples money...
Reply from DYU2026-02-28
We apologize for any inconvenience caused. Please feel free to contact our customer service at [email protected] if you have any questions.
Good Customer Relations!
My wife bought a used ebike as a Christmas present for our daughter. Then, to jazz it up a little, I ordered a lock and rear basket from DYU's site. Unfortunately, I was sent a FRONT basket. I wrote, hoping to correct the error. The DYU team communicated well, and we exchanged several emails- ultimately resulting in my getting a rear basket AND a steep discount on the front one. I couldn't give them five stars, since they DID make a mistake, but I am very pleased with this company and how everything turned out. You need not worry about getting scammed by this company- they put a lot of effort into customer relations. I would give them an extra half star if I could- 4&1/2 stars!!
The bicycle arrived as expected
The bicycle arrived as expected. The only point is that there are a lot of pieces to connect to make it works. I needed help to set up it.
Excellent product at a reasonable price…
Excellent product at a reasonable price and customer service has been quick when required.
customer friendly and good service.
Very customer friendly and good service.
Great Bike
I ordered a bike from them. It shipped fairly quickly from Poland. It needed some assembly but after a few months it still rides like a champ.
All great…
All great… Ordered new controller…. Arrived in 3 days .. Installed.. Perfect
Great foldable bike!
Great bike! Very impressed with it. Unfortunately all delivery emails went straight to Spam folder so wondered why I never heard anything after buying. Just to warn other people - check your Spam folder! Watched the video on you tube on how to assemble the T1 as no instructions come with it. Video was great, easy to put together and took it for a trial ride today, very impressed! Recommended!
Excellent
Received the bike and free accesory swiftly. Customer service was very responsive with my queries and of course the bike is top notch, simpl3 and stylish. Overall 100% recommended. Happy customer here
Good service and also product
Good service and also product! Highly recommended 👌
I purchased the DYU C2
I purchased the DYU C2. It folds up and is easy to carry anywhere. Its power capacity is also decent throughout the day. The color is beautiful and it's easy to use.
Terrible customer service
Terrible customer service. Missing a screw for the mudguard when delivered and 4 weeks later - nothing from them. They take ages to reply. Make a hollow promise which they don’t fulfill. Avoid like the plague.
Reply from DYU2025-11-24
We apologize, but our customer service team is actively working to resolve customer issues. You can contact our customer service email address [email protected] to report any problems.
Absolutely satisfied with the DUY…
Absolutely satisfied with the DUY electric bike! The design is stylish and the build quality is solid. Riding feels smooth and comfortable. The battery lasts long, charges quickly, and it handles hills with ease. Customer service is friendly and responsive, and delivery was fast. Overall, great value for money—highly recommended!
Superb customer service and the bike arrived ready to go.
Shoutout to the DYU team! They answered all my questions. The bike showed up quickly and was a piece of cake to set up. A+ experience.
Decent e-bike with interesting design
Bought two e-bikes. Got a bit unlucky with the tyre that got flat on first ride. A second flat tyre after 2 days and now the third one after 7 months. Bicycle is decent and well built. The handle bar shakes when I don’t have my hands on it though. Lots of people are amused by the design and the foldable feature. Let’s see how it will be during winter (minus temperatures)