Red Dot Design Winner of 2017. The World's First Smart Bicycle Helmet with Integrated Lights, Hard Brake, and Turn Signals.
Lumos Helmet (lumoshelmet.co) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the sleek design of the protective gear and find the built-in lighting system extremely useful for visibility during daily bicycle rides around town. People frequently share that the initial setup process is very straightforward and that the equipment functions wonderfully during regular daily commutes and trips. Some reviewers were not happy with customer service, mentioning long communication delays or a complete lack of response when unexpected difficulties arose. Additionally, a few individuals encountered occasional product defects, broken components, or missing items upon initial delivery that required urgent attention.
Auto-generated from all reviews of this business. For reference only.Purchase at your peril. Great helmet until the tensioning wheel for the retention strap broke. Followed the helpful directions on the website and tried four (4) times to reach Lumos via their listed email support. Absolutely no response whatsover. No phone number to call. No way to contact the company. LBS's think they are in the process of going out of business. Helmet is now a flashing desk ornament.
My wife had one of the earliest versions of what is now the Lumos Ultra and it may well have saved her life. In broad daylight, a car turned across her without warning when she was travelling at more than 20mph down a steep hill. She remembers nothing more about the accident, suffering concussion effects for a fortnight afterwards, but without the helmet the consequences don't bear thinking about. A life-changing brain injury or death, quite possibly. The insult to add to the injury is she now has to buy a new helmet - and these aren't cheap - but the lights and extra visibility when it's dark at least offer some extra protection against careless drivers.
Amazing features, safety and great look and feel - gotta love Lumos helmets, especially having the full ecosystem with front and tail lights synchronised! Got my second helmet today and can’t wait to give it a try! Customer service is also great.
Okay need better instructions
For a couple of months now, I've been back and forth with Lumos regarding my order that I didn't receive (which is a bike helmet backed up as a project on Kickstarter), but they keep sending the same email every single time requesting the same info, and I reply every single time, but no answer from them... After I got fed up with all of this, I requested a full refund, so now they're claiming that the order is delivered (which is not)... furthermore, the order itself is missing the helmet according to the PledgeBox site when I click on the "View Order" button; no helmet in my order... So after delaying the original delivery time a couple of months (which was supposed to be in May according to their project on Kickstarter), they're not sending the item I backed in the first place, and now they claim they delivered it when I mentioned the refund... and I'm still sending emails... and I'm still waiting for a reply!!!
Today, I unpacked my new helmet to ride my new Eajora Pro II EBike!! This is a beautiful helmet and I love the integrated lighting system. The problem I am an eye-glass wearer and the face shield does not accommodate that. I can’t NOT wear my glasses when riding as it’s a license requirement. Is there a larger eye shield to replace this one available?! Please respond at your earliest convenience. Warmest regards.
I bought a defective helmet from their website, which I didn’t notice straight away, and opened a PayPal case to solve the issue as their customer service never responded. In the end, I was unable to return the item because they failed to provide return instructions and left me to pay £185 for a defective helmet. Stay away from this seller and do yourself a favour and get your product elsewhere! Hugely disappointed!
I've had a terrible experience with the lumos helmet. 3 months ago they pushed an update that left the helmet stuck in a firmware update loop, in an unusable state. I contacted Lumos Support on April 22, 2025 (Ticket #102165) and have engaged in a lengthy email exchange, providing videos and detailed descriptions of the issue. Despite my efforts, Lumos Support has failed to provide a solution, offering only generic troubleshooting steps that do not address the core problem. I have repeatedly requested guidance for a hard reset or instructions on how to send the helmet for service, but these requests have been ignored or met with unhelpful responses. I afterwards claimed warranty and another chain of emails started with lumos support asking for information I had already provided. This makes me think that they are only stalling so that the helmet goes out of warranty. I am deeply disappointed by this product and the customer support services and do not recommend it.
Great! Easy handling ! You'll be safe AND visible !
Everything about Lumos is wrong. Its products are inferior. Its client service is hapless, incapable, non-responsive. The helmet I bought was a Matrix. Switching it on was always finnicky, until it no longer switched on. Reason: flawed design. As the on-button is integrated in the straps, the cabled get disattached easily. Also, the helmet did not want to pair with the phone repeatedly. Return to sender of helmet 1. Lasted under a year. My first experience with the client service was not too bad. Enter its replacement: an Ultra e-bike. Seemed a sturdier built. It lasted less than 3 months before problems began. Reason: bad software design. At the 1st attempt to update the firmware, the helmet turned into a X-mas tree, with all light blinking intermittently. Nothing helped. Most disappointing however is the utter uselessness, disregard and lack of professionalism of Lumos client service. It took me three months for them to actually engage in a conversation, despite repeated reminders. Of course, it used all the tricks of the book: ignore messages, provide incomplete information, ask the client to do the same useless procedure over and over, while pretending to want to help. Of course, Lumos does not provide a postal address nor does it provide you the contact details of the complaints department when you ask for them. Everything gets channeled through a single form, which allows the company to slice up communication chains and ignore complaints. I wanted a refund and in the end I got a replacement helmet. How long is nr. 3 going to last? I'm betting on 2 weeks. I'm deeply disappointed and disgusted by Lumos and its products. I consider the company to be a fraud.
My remote stopped working. I received a standard pre-written response which was of no use. After that all emails to customer service went unanswered. Customer service is non existent and they do not honour their stated warrantee. Don't buy their products.
Helmet is awesome but there's still a lack of repair parts or manuals. Or even a proper way to dispose it at the end of its life.
The lights are so cool, very bright. Used my headlight to read a book and my bike will be here in a few weeks so I’m excited to get on it safely with this great helmet. I have the helmet in white and I love the color. I almost kept the protective sticker on the “goggles” ( that’s what my dad calls it) I thought it looked cool then I went to charge it and realized it says to peel it off so I put it on my mirror until someone notices it. Super comfortable on and feels very safe.
Great helmet Love the features Upgrade from the standard one with to the flip up visor one I use others, but no comparison If I were to want & wish for it could do TO BE ABLE TO POWER IT OFF WITH THE INCLUDE TURN SIGNAL REMOTE I FEEL ULTRA SAFE USING IT Can it be done?
I can’t find out how to pair my remote signals to my helmet. I’ve also tried to submit my #Warranty via your Lumos helmet. CO/Support. Using my camera, but has it has not worked despite a valid serial number I’ve tried this repeated times and does not work. It would certainly be nice if I could talk to a representative of Lumos directly because all other measures have failed.
Extremely poor customer service, if you can even call it service - seeing they haven’t responded to my ticket for weeks now. All I’ve heard from them is a mass sent “ We’re working on your request —hang tight!” since submitting a ticket in 3 weeks ago. I’ve gone back to my Hovding helmet, as I don’t trust a company who completely abandon their customers who’ve spent hundreds of dollars on an “fancy” smart helmet after purchase.
I purchased the Lumos Ultra E Bike Helmet from Lumos. Unfortunaley the firmware update through the Lumos app failed immediately upon receipt and the lights of the helmet were not functional afterwards. Reset by charging the helmet failed. Customer support did not answer for one month despite several emails. Customer support by phone was not available and nobody called me back. I never received any technical advice or support. After exactly one month I received an email with an eddress where I can send the helmet to return it, and that I need to do this within one month of delivery of the helmet. I answered that this is not possible as I received the instruction only after one month, no reply so far. Also, the email said that Lumos does not cover the costs for sending the helmet back and that the risk if it is lost is with me. Further, the helmet must be in the original packaging with all stickers, and they will decide upon receipt if they accept the returned item. After this disappointing experience, I will never buy from Lumos again.
Bought an ultra ebike helmet specifically because I commute in the dark and wanted signals. Everything was great for about six weeks, and then the app stopped syncing, and now the helmet doesn't work at all. I've written customer service multiple times and contacted them every way I could think of, and have received no response in more than a month. Go with a different company.
Your printed scan image doesn't work to register for the warranty for my $ 200.00 lumos helmet I just purchased!!! What is the problem?
Fat too much hassle trying to find a photo of a receipt to then upload, note mustn’t be at photo resolution, must be sub 2mb, then you might be able to register product - bought from YOUR store
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