Everything about Lumos is wrong
Everything about Lumos is wrong. Its products are inferior. Its client service is hapless, incapable, non-responsive. The helmet I bought was a Matrix. Switching it on was always finnicky, until it no longer switched on. Reason: flawed design. As the on-button is integrated in the straps, the cabled get disattached easily. Also, the helmet did not want to pair with the phone repeatedly. Return to sender of helmet 1. Lasted under a year. My first experience with the client service was not too bad. Enter its replacement: an Ultra e-bike. Seemed a sturdier built. It lasted less than 3 months before problems began. Reason: bad software design. At the 1st attempt to update the firmware, the helmet turned into a X-mas tree, with all light blinking intermittently. Nothing helped. Most disappointing however is the utter uselessness, disregard and lack of professionalism of Lumos client service. It took me three months for them to actually engage in a conversation, despite repeated reminders. Of course, it used all the tricks of the book: ignore messages, provide incomplete information, ask the client to do the same useless procedure over and over, while pretending to want to help. Of course, Lumos does not provide a postal address nor does it provide you the contact details of the complaints department when you ask for them. Everything gets channeled through a single form, which allows the company to slice up communication chains and ignore complaints. I wanted a refund and in the end I got a replacement helmet. How long is nr. 3 going to last? I'm betting on 2 weeks. I'm deeply disappointed and disgusted by Lumos and its products. I consider the company to be a fraud.