Lumos Ultra E Bike Helmet
I purchased the Lumos Ultra E Bike Helmet from Lumos. Unfortunaley the firmware update through the Lumos app failed immediately upon receipt and the lights of the helmet were not functional afterwards. Reset by charging the helmet failed. Customer support did not answer for one month despite several emails. Customer support by phone was not available and nobody called me back. I never received any technical advice or support. After exactly one month I received an email with an eddress where I can send the helmet to return it, and that I need to do this within one month of delivery of the helmet. I answered that this is not possible as I received the instruction only after one month, no reply so far. Also, the email said that Lumos does not cover the costs for sending the helmet back and that the risk if it is lost is with me. Further, the helmet must be in the original packaging with all stickers, and they will decide upon receipt if they accept the returned item. After this disappointing experience, I will never buy from Lumos again.