Disastrous after sales customer support…
I bought a Lumos Matrix MIPS helmet, and after a few months, the remote control turned out to be defective. I contacted the seller to exchange the remote, the helmet being still under warranty, but they redirected me to Lumos. At first, Lumos responded to my emails, but after numerous exchanges where I had to repeatedly explain my situation, they finally sent me a replacement remote... which was not compatible with my helmet. Even worse, when I tried to pair my helmet with this new remote, the helmet started to malfunction completely. I contacted Lumos again, but their customer service was supposedly on Christmas vacation (on January 22!). Then, they gave irrelevant responses, and despite my many follow-ups, they eventually stopped replying altogether. In short, either this company is in total disarray, or they are trying to evade their responsibilities and avoid replacing products under warranty. A disaster. Avoid at all costs!