Issue resolved
UPDATE: Customer service has ultimately been responsive and the issue has been resolved, so I'm actually happy with the outcome. -------- I had a very disappointing experience with CheapTickets. During the booking process, an add-on was included that I did not intend to purchase. I noticed immediately because the final amount charged was higher than the advertised flight price and contacted customer service right away. Their response was simply that the add-on is non-refundable. The experience left me with the impression that the company profits from unwanted add-ons rather than transparent pricing. It felt very scammy, and I would avoid booking through this site.