Zero tech support, zero customer service. High failure rate of high end lights
I have been buying Baja Designs off-road lights now for more than 10 years. In particular, I have bought several of their custom-made laser design lights. But also have a wide variety of the absolute top end of Baja Designs products. I’ve learned over the last 6 to 8 months is that their products are not what they used to be. I use only baja designs harnesses as recommended. The harnesses fail on the more powerful lights ) $5000 and over. I have called many times. It is commen to wait over an hour. I have screenshots of these long waits. Technical support is also Customer Service, which is also apparently Sales. Anthony is the only one that answers any of those lines. Although I have gotten emails from other people over the last few years. They only suggested solution to my problem with their harnesses burning is to send all my lights back to them for inspection and testing. I placed my last order with them early in 2024 and was given an expected delivery date for the custom laser lights of 3 to 4 weeks. It was three months. And Anthony apologize profusely and they sent me a free T-shirt. Knowing that I have waited many times for many months for them to send out lights. I am of course, skeptical of sending any of my lights back to them for the obvious reasons. I guess if I lived in San Diego, I would drive them over or send someone and check on them weekly or so. But I live in Houston. The good news is are several other companies coming along that Are now starting to sell laser lights so the option to go elsewhere is there now.