Terrible, abysmal service... avoid it like the plague!
Terrible, abysmal service. I ordered a hoodie for my son in a size small - when it arrived it was tiny so I applied to return the item so I could exchange it for a larger size. I received a message back, it said: "We are sincerely sorry for the inconvenience, we will help you urge the relevant departments to handle it for you as soon as possible." Obviously this didn't inspire confidence that I would ever see my money again. That was a week ago. Since then I have sent a number of emails requesting a refund and have had the same response each time, "this is the wrong department, it's hard to get the refund department to respond etc etc..." Basically, it's money down the drain. If you do decide to order from this website, just know this: the item you order had better be perfect because there's no way to send it back, and absolutely no refunds. Terrible, awful service! Steer clear! If I could give 0 stars I would...