I would rate this as a zero star if I…
I would rate this as a zero star if I could. Within minutes of making my order I cancelled it because I realized I had used the wrong size. The cancellation was well within the cancellation policies, which I mentioned to them. 2 weeks later, I got a package with 2 of the 3 items from the order, and 1 completely incorrect item. I emailed again, this time threatening to report them to Shopify and my credit card company which finally got me a response. "Orders that have already entered the processing process cannot be cancelled. You can return the item to the address below, We will arrange for a refund upon receipt of the return item, thank you!" A completely frustrating experience, and they won't acknowledge that I sent the request to cancel the day I made the order, even though everything is on the same thread. Also the return Address is in Dongguan City, Guangdong Province China. The hoodie isn't even worth the shipping fees. Save yourself the hassle. The sweaters are all printed on and even feel cheap. Don't order from Fanrek. They won't honor their own cancellation policies, you're in the hole if they send you the wrong items in shipping alone.