Still no refund after 2 months even though product caused server skin eczma
So I did the right thing and contacted Mayraki support via email on 13th Jan 2026 requesting a sample for the anti grey for sensitive skin 2025 solution so that I can skin patch test it as when I tried to use the solution back in 2021, I had a burning itching head swelling skin reaction from contact dermatitis. I also asked specifically on the refund process as past reviews on their refund process are all bad. I received a vague response only after constant emails on 26th February to be told that there we no samples and that to go ahead and purchase and if there are irritation issues, a refund can be processed. I was dubious from all the past bad reviews I read about Mayraki support not getting back to customers and not offering refunds and the fact that they didn't answer my initial query about the refund process, but I went ahead with the order on 10th February. Again, I had to follow up repeatedly for the delivery which I received on 17 March. As soon as I received the item, I conducted the skin patch test on my forearm and low and behold even with the anti grey sensitive skin solution my skin flared up again with contact dermatitis eczema. To make matter worse it has spread in numerous places all over my body. Lucky I did do the skin patch test as the last time back in 2021 my head inflated like a ballon and I had limited vision. I emailed mayraki support straight away on 17th March requesting that they provide a refund process and have received no communications. I sent another email indicating to them to send an informative email on the refund process on 22nd March or I will write non favorable reviews based on the product and experience with dealing with the company and here it is. AVOID AT ALL COSTS as Mayraki doesn't care and just throws salt in your wounds caused by their product. I already sent their support an email requesting a refund with order number #10184048 2 months and still nothing. I would strongly suggest that everyone avoids Mayraki products and dealing with this company in any way as neither the company or their products care about the customer.