The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
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Is Mayraki legit?
Mayraki (hairmayraki.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-09-01.
This is their answer 10 weeks after I return the product:
Thank you for forwarding the USPS delivery confirmation, and I sincerely apologize for the ongoing frustration and inconvenience you have experienced regarding your refund. I completely understand your feelings, and I want to assure you that your concerns are being taken very seriously.
I acknowledge that it has been an unacceptable amount of time since your return was initiated, and I regret the lack of timely communication regarding your refund. I want to clarify that we are committed to resolving this matter as quickly as possible.
I have escalated your case to our management team, and I am personally ensuring that your refund is processed without any further delays. I understand that you are seeking immediate resolution, and I am working diligently to expedite this process for you.
To provide you with a clearer timeline, I will ensure that you receive a definitive update on your refund status. Your satisfaction is our priority, and I want to make sure we address your concerns effectively.
Once again, I apologize for the inconvenience and frustration this situation has caused you. Thank you for your patience, and I appreciate your understanding as we work to resolve this matter promptly. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Best regards,
Mike.
Even now I am waiting for the refund, save your time and money.
Reply from Mayraki2026-08-28
Hi Elena,
We sincerely apologize that you are still waiting for your refund, and we understand how frustrating this must be, especially after such a long delay.
Please send us your order ID so I can personally check the status of your refund and make sure this is addressed immediately. We truly appreciate your patience and are sorry for the inconvenience and frustration this situation has caused.
Sincerey,
Sofia
Mayraki Support team
I cant place an order this is the problem
I couldnt reply back their reply here. I am writing again!
I am trying to place an order and it says
"The product in your cart is not available for delivery to your location.
Change delivery address or empty cart and return the store "
( I live in Toronto Canada )
As I said before I ordered from them and now its not working. Their website says Free Worldwide Shipping Over $75 but on the checkout page it says something else and They dont get back your inquires
Reply from Mayraki2026-08-23
Hi Oguz,
ty you experienced while trying to place your order from Toronto.
As a first step, please try logging out of your Mayraki account and then logging back in before attempting checkout again. This can sometimes resolve account or checkout-related issues.
We’re sorry for the frustration this has caused, especially since you’ve successfully ordered from us before. We also understand how confusing it can be when the shipping information shown during checkout doesn’t match the information displayed o
Sincrely,
Sofia
Mayraki support team
Never received goods ordered. Initially told me they had fulfllment issues. Contacted company for refund, they said they'll honor it and should be receiving it within 10 business days. More than a month passed and still no refund. Overall dealing with them for more than 2 months since initial order. Absolute horrible service
Reply from Mayraki2026-08-22
Hi Mina,
We’re very sorry for the frustration and inconvenience you’ve experienced, especially after such a long wait. We understand how disappointing it is to still be waiting for your order and resolution.
We would like to look into this personally and make sure you receive a clear update. Please provide your order ID through Trustpilot, and we will check the status and make sure the appropriate action is taken as soon as possible.
We sincerely apologize for the delay and appreciate your patience while we work to resolve this for you.
Sincerely,
MIke
Mayraki support team
Save yourself a headache and don't waste your money! You will never see your refund. It's been a long time since I've been trying to get mine. It's always empty promises from Sophia (at online complaints) or Mike (at emails), saying, "Refund has already been requested and is currently being processed. Please rest assured that refunds can take up to 10 business days to be fully completed". Weeks go by and NOTHING! Extremely frustrating!
Reply from Mayraki2026-08-22
Hi Sandra,
We’re truly sorry for the frustration and disappointment this situation has caused. We understand how upsetting it is to be told that a refund is being processed and then have to wait longer than expected.
For order #10191138, we can confirm that the refund has already been requested and is currently being processed. We sincerely apologize for the delay and inconvenience this has caused.
We will continue to monitor the refund and make sure you are updated once it is reflected in your account. We genuinely appreciate your patience and regret that this process has taken longer than expected.
Sincerely,
Sofia
Mayraki support team
Absolutely horrible experience. I have been a customer for years, but since last year (I just found an email from May 2025 regarding a delay with my order), they have been having “fulfillment issues” that just keep getting worse and worse.
I placed my order a month ago, and it still hasn’t been dispatched. Now, I’ve received an email saying that my order has been cancelled without me requesting a cancelation of my order.
I’m extremely disappointed to be treated this way after supporting the business for such a long time.
What's the point of selling something if you are uncappable of delivering the goods? I hoped you guys do better and stop selling your products until you have fixed your fulfillment issues, because this is simply dishonest.
Reply from Mayraki2026-08-21
Hi Viviane,
Thank you for being a long-time customer, and we’re truly sorry for the frustration and disappointment caused by this experience. We completely understand how upsetting it is to have an order cancelled without requesting the cancellation, especially after waiting for it for so long.
Please send us your order ID so we can check the order details immediately. We’ll do our best to resolve this as quickly as possible and, if the order can still be fulfilled, make sure it is dispatched and delivered to you immediately.
We sincerely apologize for the inconvenience and appreciate your patience and continued support over the years.
Sincerely,
Sofia
Mayraki Support team
Horrible experience. I placed my order 2 months ago and it never arrived. Customer service was no help at all, just constant excuses, delays, and more delays with no real solution.
In the end, I was forced to file a chargeback with my bank to get my money back.
Absolutely unacceptable experience. Stay away!
Reply from Mayraki2026-08-19
Hi SX,
Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the delay. We’ve recently experienced an unexpected surge in orders, which has unfortunately affected our processing and delivery times.
We completely understand your disappointment, especially after waiting for two months. We would appreciate the opportunity to look into your order personally and provide a proper update.
Please send us your Order ID here, and we’ll check the status and do our best to have your order delivered as quickly as possible. We’re truly sorry for the inconvenience and appreciate your patience.
Sincerely,
Sofia
Mayraki Support team
#10189541
this is my order number which I have never received the package and they are not refunding my money. I have been trying to follow up with them for the past 2 months a half.
it's a scam.
Reply from Mayraki2026-08-15
Hi Ghazal,
We sincerely apologize for the delay and the frustration this has caused.
Regarding order #10189541, your refund has already been requested and is currently being processed. Please rest assured that we are monitoring the request, and as soon as the refund has been fulfilled, we will notify you immediately.
We’re very sorry for the inconvenience and appreciate your patience while we work to complete your refund.
Sincerely,
Sofia
Mayraki Support team
I never received my order, asked for a refund and it's been 2 and half months. Terrible - don't waste your time or money.
Reply from Mayraki2026-08-14
Hi Marisa,
We sincerely apologize for the delay and inconvenience caused.
Regarding order #10189915, we would like to confirm that the order has already been fully refunded. Please check the bank account or card used for the original payment to verify the refund.
We understand how frustrating it can be to wait for a refund to appear, and we appreciate your patience and understanding.
Sincerely
Sofia
Mayraki Support team
Horrible!!! There products are harsh and there customer service is even worse! I tried a keratin treatment from them and got hair loss and bad reaction. They haven't given me a refund nor let me return the other unopened box. I am very disappointed with them and will not be buying anything from them again.
Reply from Mayraki2026-08-13
Hi Sofia,
Thank you for sharing your experience. We’re truly sorry to hear about the reaction you experienced and the frustration caused by the refund and return process. We take concerns regarding our products very seriously and would like the opportunity to look into your case personally.
Could you please provide us with your order ID, Once we have it, we’ll review the details of your case and do our best to help resolve the issue as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience.
Sincerely,
Sofia
Mayraki support team
I'm reaching out to see how much longer I have to wait for my order? I ordered the smoothing kit on Jun 26. Has it even shipped yet?
Reply from Mayraki2026-08-13
Hi Linda,
We’re sorry for the delay and inconvenience, and we completely understand your concern about the status of your order.
Regarding order #10190387, your order has already been shipped, and the tracking details have been sent to the email address associated with your order. Please check your inbox, including your spam or junk folder, for the shipping confirmation.
We sincerely apologize for the wait and appreciate your patience.
Sincerely,
Sofia
Mayraki Support team
Don't trust this company anymore. I ordered their products in past since 2021 but now seem to lower their standard. They don't ship the products I purchased and when I tried to get inContact through email, they took several days to tell me they are behind and they are processing the fulfillment. Then, they email me again the next day saying they won't be able to ship my order till the next 3-4 weeks. I emailed them back saying if it's going to take 3-4 week to get a tacking number for shipment, then just refund me my money. They didn't respond to my email. I called my back had my back to file a dispute meanwhile my bank reversed the transaction. FYI, don't use PayPal. PayPal won't work on your behalf.
Reply from Mayraki2026-08-13
Hi Heaven,
We’re sorry to hear about your experience and understand how frustrating it must have been to wait for your order and not receive timely updates.
We’d like the opportunity to look into this personally and provide you with an accurate update. Please send us your order ID, and we’ll check the status of your order and make sure you receive an update. We’ll also do our best to have your order delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience.
Sincerely,
Sofia
Mayraki Support team
I have been Mayraki fan for long time, often ordered their products from their Amazon store, but recently, on July 16th I ordered from their website again ( cause Amazon store is no longer open :((( and as of today my orders has not been shipped:( #10190963… however I was already charged… I am very sad because I really really liked their product and was looking forward to it , situation doesn’t make sense because phone number states the message that they are unavailable and no one answers communication through their website… and you cannot even cancel the order cause it’s not an option …
I see similar complaints from other customers like me here and looks like Mayraki team is responding to them, I sure hope to get response too
Reply from Mayraki2026-08-10
Hi Olga,
Thank you for being a long-time Mayraki customer and for sharing your experience with us. We truly appreciate your continued support and are especially sorry that this recent order has caused you frustration and disappointment.
We sincerely apologize for the delay with order #10190963. We understand how concerning it is to see that you have already been charged while your order has not yet shipped, especially when you were looking forward to receiving the products you have enjoyed using for so long.
We have checked your order, and it is currently still in the fulfillment process. The order has already been processed, and please rest assured that we are working to have it shipped as soon as possible. Once the shipment is ready and the tracking information becomes available, we will send the tracking number to you so you can follow the delivery.
We’re also sorry for the difficulty you experienced trying to reach us and for the lack of communication regarding your order. We understand how frustrating this can be, and we sincerely appreciate your patience and understanding.
Thank you again for being a loyal Mayraki customer. We truly value your support and hope to get your order on its way to you very soon.
Sincerely,
Sofia
Mayraki Support team
Again, I cannot stress enough to stay away from this company. I now have disputed through my PayPal account since I have sent request after request for a refund and keep getting the generic answers as shown on previous reviews. They have the returned product, which they received on 7/1/26 and still nothing on my refund!! Now they keep sending me emails on all their products, which I guarantee I will never buy.
Reply from Mayraki2026-08-10
HI Patty,
We’re truly sorry for the frustration and disappointment you’ve experienced, especially after returning the product and having to follow up repeatedly regarding your refund. We completely understand why this situation has caused you to lose confidence in us.
Regarding order #10189472, I can confirm that your refund has already been requested. I will personally follow up on this with our team and do everything I can to make sure the refund is processed and credited back to your account as soon as possible.
We sincerely apologize that you have had to go through this experience. We understand that receiving repeated promotional emails while you are still waiting for your refund can be particularly frustrating, and we’re sorry for the poor experience this has caused.
Thank you for your patience while we work to get this resolved.
Sincrely,
Sofia
Mayraki Support team
I ordered WEIGHTLESS ESSENTIAL OIL NUTRITIVE TREATMENT or# 10189581 on 6/10/26 this was my 2nd time ordering I received it 7/10/26. immediately opened my product ,to be sure i received correct order. I immediately knew the product formula either completely changed or they put wrong product in the jar. The color and consistency of product was very much OFF. This is supposed to be a thick pasty consistency & light oil mask it was a very runny and more like a regular creamy conditioner. Unlike the first product that I received. I advised the company immediately in a message, we have been going back-and-forth. This is now August 6 and my issue has not been resolved. They sent me an email asking me to send pictures of the product with like about five or six other requirements. I sent them pictures already but of course I sent them again. It's just been horrible customer service.they refused to refund my money they want me to pay out of my own pocket,to ship back.
why should I have to pay to return it when they sent me an unsatisfactory product? I showed them their own picture of the product which was advertised, they admitted to me that they took the picture down off of the site because they know it's not the same product.
Order at your own risk and you must have a lot of patience. There are no rush orders I do like the keritan product, but if you need it, give yourself about a two month window to receive.
Reply from Mayraki2026-08-10
Hi Deb,
We’re truly sorry to hear about your experience with your Weightless Essential Oil Nutritive Treatment and, especially, the frustration caused by the delays in getting your concern resolved. We understand how disappointing it must have been to receive a product that appeared different in color and consistency from your previous order, and we sincerely apologize for the inconvenience this has caused.
While we do have a return policy in place, we certainly want to review your specific case and see how we can help resolve the return as fairly and efficiently as possible. We appreciate that you have already provided photos and information regarding the product, and we’re sorry that you feel you’ve had to repeat the process.
Please provide your order ID through your Trustpilot review response so we can locate your order and review the details of your case. Once we have the order information, we’ll do our best to assist you with the return and work toward an appropriate resolution.
Thank you as well for sharing your feedback. We take concerns regarding product consistency and customer service seriously, and your experience will be reviewed by our team.
Sincerely,
Sofia
Mayraki Support team
Order 10190418
Update after Mayrakî’s answer on august 3rd, 2026
I asked for a refund , Bot says here that my order has been shipped.
It’s not true, nothing has changed on their own website. I received no notification.
I am not interested in this product anymore.
REFUND PLEASE !!
Order 10190418
If I could put zero stars I would .
No delivery
No refund
No explanation
This company debited my money within minutes of the order on June 27th.2026. But they can’t seem to ship anything or even send an update email.
However, I get spammed 3-4 times a week about how supposedly « Forbes and Marie Claire endorsed their product »…
I have asked for reimbursement within 2 weeks, because come on … who takes 2 weeks to even start packaging for shipping? Scammers?
Now it’s been a month and still nothing.
They have a phone number that never picks up.
I don’t know if I’ll ever get my money back.
STAY AWAY FROM MAYRAKI!!!
Reply from Mayraki2026-08-04
Hi Barenton,
We sincerely apologize for the frustration and disappointment you’ve experienced with order #10190418. We completely understand why the extended wait, lack of shipping updates, and difficulty reaching us have caused you to lose confidence in our service. This is certainly not the experience we want for our customers.
We’ve checked your order and can confirm that order #10190418 has already been processed. Please rest assured that we are monitoring the status of your order closely, and we will send you the tracking details as soon as they become available in our system.
I also want to assure you personally that I will continue to follow up on your order and do my best to make sure that you receive your package. We understand that you have already been waiting far longer than expected, and we sincerely apologize for the inconvenience and frustration this has caused.
We truly appreciate your patience and regret that the delay and communication issues have affected your experience with Mayraki. Thank you for allowing us the opportunity to address your concerns.
Sincerely,
Sofia
Mayraki support team
I placed an order on July 6, and it still has not been fulfilled (#10190677). The customer service phone number does not work. No response to my written message. I’ve been a committed customer to this company for years, and I’ve never had issues like I am now. I feel like I’ve been robbed of my money. Extremely disappointing.
Reply from Mayraki2026-07-31
Hi Sarah,
We’re truly sorry for the frustration and disappointment this delay has caused, especially as you’ve been a loyal customer of Mayraki for years. We completely understand how concerning it is to place an order and not see the expected progress, and we sincerely apologize for the inconvenience.
We’ve checked order #10190677, and we’re pleased to confirm that your order has already been processed. We are currently awaiting the shipping timeline, and we will provide you with an update as soon as the estimated shipping date is confirmed.
We also understand your concern regarding the difficulty reaching us by phone and the lack of response to your written message. This is certainly not the experience we want for our customers, and we’re sorry that we fell short of the level of communication you’ve come to expect from us.
Thank you for your patience and for continuing to support Mayraki over the years. We truly appreciate your loyalty and will make sure you are updated as soon as we have further information regarding your shipment.
Regards,
Sofia
Mayraki support team
The order number is in the comments that I left before (ORDER #10190495) it is the same.
Reply from Mayraki2026-07-27
Dear Janice,
Thank you for your follow-up, and we sincerely apologize for the frustration and inconvenience this experience has caused.
We would like to let you know that your refund for Order #10190495 has already been processed. Please rest assured that we are closely monitoring its progress and will keep you updated as soon as the refund has been completed and is reflected in your account.
We truly appreciate your patience and understanding while the refund is being finalized, and we apologize again for the delay.
Sincerely,
Mike
Mayraki Support team
Great products, but communication needs improvement
I've been ordering from you for over two years and have always been satisfied with the quality of your products. That's why I'm giving you three stars despite the issues I've experienced.
However, the ordering and communication process really needs improvement. With my last two orders, I never received an order confirmation or shipping information automatically. I only received these details after contacting customer service myself. Customers simply want to know whether their order has been received and when they can expect delivery.
For example, I placed order #10189608 on June 6 and didn't received it until July 24. The only reason I knew what was happening with my order was because I contacted customer service myself to request the tracking information.
There was also a small packing mistake: I ordered the Anti Grey Restoring Treatment in a tube but received the pump version instead. Fortunately, it was still the correct product, so I'm not making an issue of it, but it's the kind of error that should be easy to avoid.
Overall, I'm happy with your products, but your ordering and communication systems need attention. Improving these would also likely reduce the number of customer service enquiries.
Reply from Mayraki2026-07-26
Dear Maddy,
Thank you for taking the time to share your detailed feedback and for your continued support over the past two years. We truly appreciate your loyalty and are delighted to hear that you have been consistently happy with the quality of our products.
At the same time, we sincerely apologize for the experience you had with your recent orders. We understand how important it is to receive timely order confirmations and shipping updates, and we recognize that having to contact our customer service team just to obtain this information is far from ideal. Your feedback highlights an area where we need to do better, and we are actively working to improve our ordering and communication process to provide a smoother experience for all of our customers.
We also apologize for the packaging mistake with your Anti Grey Restoring Treatment. While we're glad you received the correct product, we understand that receiving a different packaging version than what you ordered can be disappointing. We will be more attentive to these details to ensure customers receive exactly what they expect.
Thank you again for your honest and constructive feedback. It helps us identify where we need to improve, and we are committed to making meaningful changes to provide the level of service that matches the quality of our products.
Sincerely,
Mike
MAryaki Support team
I ordered anti grey hair treatment from Mayraki back on May 25th order #10189050 and still have not received the product. It is now July 9th. I also never received any email confirmation of purchase and order tracking after my purchase. I emailed customer service saying I haven’t received my product and it was a very bizarre and vague response with agent writing saying “sorry for the delay/let me provide the tracking number” but they never provided the tracking information and have yet to respond with the tracking information.
I am starting to think maybe I was scammed.
Reply from Mayraki2026-07-09
Hi Fawn,
We're truly sorry to hear about your experience and understand why you would be concerned after waiting so long for your order and not receiving the updates you expected.
We would like to investigate this matter for you as soon as possible. Could you please provide your order ID? Once we have your order details, we will review the status of your shipment, provide you with an update, and do our best to ensure that your order is delivered to you as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to assist you in resolving this issue.
Kind regards,
Mike
Mayraki Support team
I placed my order in the amount of $100. I spent a month going back-and-forth with Customer service about my order and never actually received the products. They were extremely unresponsive and evasive. I finally had to dispute the charge with my bank. Horrible customer service. In the past, I did order from them and did like the products, but that was three years ago.
Reply from Mayraki2026-07-09
Hi Magy,
We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delay and the lack of communication. This is not the level of service we strive to provide.
Could you please share your order ID with us? Once we have your order details, we'll investigate the issue immediately. If your order was not delivered, we'll work to either ensure it reaches you as soon as possible or arrange a refund if appropriate.
We genuinely appreciate you bringing this to our attention and hope you'll give us the opportunity to make things right.
Sincerely,
Sofia
Mayraki Support team
