This is their answer 10 weeks after I…
This is their answer 10 weeks after I return the product: Thank you for forwarding the USPS delivery confirmation, and I sincerely apologize for the ongoing frustration and inconvenience you have experienced regarding your refund. I completely understand your feelings, and I want to assure you that your concerns are being taken very seriously. I acknowledge that it has been an unacceptable amount of time since your return was initiated, and I regret the lack of timely communication regarding your refund. I want to clarify that we are committed to resolving this matter as quickly as possible. I have escalated your case to our management team, and I am personally ensuring that your refund is processed without any further delays. I understand that you are seeking immediate resolution, and I am working diligently to expedite this process for you. To provide you with a clearer timeline, I will ensure that you receive a definitive update on your refund status. Your satisfaction is our priority, and I want to make sure we address your concerns effectively. Once again, I apologize for the inconvenience and frustration this situation has caused you. Thank you for your patience, and I appreciate your understanding as we work to resolve this matter promptly. If you have any further questions or need additional assistance, please do not hesitate to reach out. Best regards, Mike. Even now I am waiting for the refund, save your time and money.