The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Written by the business, not verified by us.
Is Mayraki legit?
Mayraki (hairmayraki.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-09-01.
Still no refund after 2 months even though product caused server skin eczma
So I did the right thing and contacted Mayraki support via email on 13th Jan 2026 requesting a sample for the anti grey for sensitive skin 2025 solution so that I can skin patch test it as when I tried to use the solution back in 2021, I had a burning itching head swelling skin reaction from contact dermatitis. I also asked specifically on the refund process as past reviews on their refund process are all bad. I received a vague response only after constant emails on 26th February to be told that there we no samples and that to go ahead and purchase and if there are irritation issues, a refund can be processed. I was dubious from all the past bad reviews I read about Mayraki support not getting back to customers and not offering refunds and the fact that they didn't answer my initial query about the refund process, but I went ahead with the order on 10th February. Again, I had to follow up repeatedly for the delivery which I received on 17 March. As soon as I received the item, I conducted the skin patch test on my forearm and low and behold even with the anti grey sensitive skin solution my skin flared up again with contact dermatitis eczema. To make matter worse it has spread in numerous places all over my body. Lucky I did do the skin patch test as the last time back in 2021 my head inflated like a ballon and I had limited vision. I emailed mayraki support straight away on 17th March requesting that they provide a refund process and have received no communications. I sent another email indicating to them to send an informative email on the refund process on 22nd March or I will write non favorable reviews based on the product and experience with dealing with the company and here it is. AVOID AT ALL COSTS as Mayraki doesn't care and just throws salt in your wounds caused by their product.
I already sent their support an email requesting a refund with order number #10184048 2 months and still nothing.
I would strongly suggest that everyone avoids Mayraki products and dealing with this company in any way as neither the company or their products care about the customer.
Reply from Mayraki2026-05-14
Hi Paul,
We sincerely apologize for the experience and frustration caused by the delay in communication and refund processing regarding your order #10184048. We completely understand your concerns and truly regret the inconvenience this situation has caused.
We would like to confirm that the refund for order #10184048 has already been processed. We deeply apologize for the delay in resolving this matter and for the lack of timely updates throughout the process.
Please know that customer satisfaction is very important to us, and we appreciate your feedback as it helps us improve both our products and customer support experience moving forward.
Thank you.
Sincerely,
Mike
Mayraki support team
I have not received my items and I been waiting a month. I requested my money back this week and no answer. When I call the website no one answers. This is a scam website.
Reply from Mayraki2026-05-13
Hi Tania,
We sincerely apologize for the delay and understand your frustration. Regarding your order #10187212, we have received your request to cancel the order. Please rest assured that once the cancellation process is completed, your refund will be issued immediately.
We truly regret the inconvenience caused by the fulfillment delay and the difficulty reaching us. Your feedback is important to us, and we appreciate your patience while we resolve this matter.
Kind Regards,
Mike
Mayraki Support team
I am strongly convinced that this company is fraudulent. Despite their website stating that orders are shipped within 24 hours, I placed my order on April 21st and, a week later, it remains marked as “Awaiting Fulfillment.” When I contacted them regarding the status of my order, I was not provided with any explanation. I requested a refund, but I have been repeatedly been given the runaround. This situation is unacceptable, and I was forced to initiate a dispute with my bank. I strongly advise others to avoid this company.
Reply from Mayraki2026-05-10
Hi S Duffy,
We sincerely apologize for the frustration and inconvenience caused by the delay with your order. We understand your concern and regret that you did not receive a clear update regarding the status of your shipment.
Please send us your order ID so we can immediately check the status of your order and coordinate with our fulfillment team to make sure it is delivered as soon as possible. We would also like to properly review the concerns you experienced with our support process and assist you further.
We appreciate your patience and the opportunity to make this right.
Sincerely,
Mike
MAryaki support team
Avoid This Company – Order Never Shipped, Refund Ignored
I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing.
I’ve asked for a cancellation and refund multiple times, and every single time I get the same copy-paste response: “we will cancel your order immediately.” It’s been over two weeks, and clearly nothing is being done. At this point, it just feels like they’re stalling and hoping customers give up.
This is extremely frustrating and unprofessional. Based on my experience, I would not trust this company to deliver orders or process refunds properly.
If you’re in Canada, save yourself the headache and avoid ordering from them.
Reply from Mayraki2026-04-30
Hi Priyanka,
We’re very sorry for the frustration and inconvenience you’ve experienced. This is certainly not the kind of service we want to provide.
We’d like to let you know that your order has already been successfully cancelled. Please rest assured that your refund is currently being processed. Kindly note that it may take a few business days for the refund to reflect, depending on your payment provider.
We sincerely apologize for the delays and the lack of clear updates it’s something we’re actively working to improve. Thank you for your patience, and if you have any further concerns, please don’t hesitate to reach out.
Kind regards,
Mike
Mayraki Support Team
Like most of everybody here, I ordered from Maytaki, and it took them ages to ship my product. I thought the product was being shipped from the US, but it is not the case, so be aware this is a Chinese product.
NOW, once I received it I followed their instructions and put it on my palm (on my left palm to be precise) and with my right fingers I applied on my hair. Although i didn’t experience any itching or anything the product STAINED my skin so badly that it is over a week since I had the product on my palm and fingers for about 10 minutes and my hands are still BADLY STAINED not to mention other things in the house like pillow case etc that got so badly stained I had to throw them away… my main concern is that i can’t get rid of the stain on my hands, after trying everything I am thinking on having laser done on my both hands or do a peeling on my hands to get rid of the superficial layer of skin and hopefully get my skin back to the normal color as I am desperate as I can’t get rid
Of the dark color of their stain on the skin of my hands. I am thinking this is a company that needs to be sued!
Reply from Mayraki2026-04-29
Hi J C,
We’re very sorry to hear about your experience, especially the staining you’ve described. We understand how concerning and frustrating this must be, and we truly take this matter seriously.
This is not the experience we want for our customers, and we would really like the opportunity to look into this further and assist you directly. Could you please share your order ID with us? Once we have it, our team will reach out to you as soon as possible to review your case and provide the appropriate support.
Thank you for bringing this to our attention, and we sincerely hope to resolve this for you.
Kind regards,
Mike
Mayraki Support Team
No order confirmation/still no info on order from April 3, 26
I also ordered April 3, 2026. It is now 4-27-26. They do not send you an email confirmation of your order, but they will take your money immediately. I'm glad I was wary and printed off a screenshot of my order, or I would have no information to prove my order other than my bank transaction. Almost a full month they have had my money but have not even sent me an order confirmation. I went to their site to track my order number and it comes up as invalid. I have emailed twice with no reply back. I think this company is a scam. They will send a few orders to get positive reviews and then try to get out of sending product for others. I want my money back!
Reply from Mayraki2026-04-27
Hi there,Linette
We’re truly sorry to hear about your experience, and we completely understand your concern especially given the lack of confirmation and updates. This is definitely not the level of service we aim to provide.
Please rest assured that we take this matter seriously and we’re here to help resolve it. Could you kindly provide us with your order ID Once we have this, we will immediately check your order status, provide you with a clear update, and ensure that your order is properly processed and delivered to you.
We sincerely apologize for the delay in response and any frustration this has caused. We’ll make sure this is addressed as quickly as possible.
Kind regards,
Mike
Mayraki Support Team
I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the issue. All I have gotten is the run around zero explanation and excuses about refund. Very poor customer service and a disappointing experience.
Reply from Mayraki2026-04-25
Hi Julie,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how disappointing it must be to achieve an unexpected result and not receive the clarity and support you were looking for.
Please rest assured that we take this matter seriously. We will review your case thoroughly and make sure this issue is resolved as soon as possible. Kindly allow us a moment to look into the details so we can provide you with the proper explanation and assist you with your refund request.
Sincerely,
Sofia
Mayraki support team
i bought the products few times for the anti gray cream, it dose cover the grey but makes hair dry. i dont think Mayraki products is better or worse than other brands. but i have to say its customer service is beyond poor. They dont have any online business ethics. The shipment takes long time which can be forgiven consider lots products these days are made out of the States. What most frustrating is you will NEVER get talk to anyone through the number listed ( i bet the number list there just because its required to have an online regiestration by law), I have never able track my order use tracking listed on their website, and when I sent emails, occasionally there is a generic returned email without any specifics. I will never purchase their products again to avoid putting my self in Jeopardy to loose money and not getting the products.
Reply from Mayraki2026-04-25
Hi P P,
We’re very sorry to hear about your experience and truly apologize for the frustration this has caused. This is certainly not the level of service we aim to provide.
We understand how important it is to have clear communication, reliable tracking, and timely delivery, and we regret that we fell short in these areas. Your feedback is taken seriously, and we will use it to improve our service moving forward.
Please send us your order ID, and we will personally look into your case and make sure to assist you promptly with your concerns.
Sincerely,
Mike
Mayraki supprot team
If I could give negative stars I would. Ordered over a week ago and on the site it says it’s located in California so I thought product would ship right away being there is no back order message or sold out message on website. I emailed and they wrote me a generic message 48hrs later. I wrote them over 24hrs ago and still nothing. I just sent another email I need my money refunded and they can cancel the order because this is trash service. I do not do business like this and when I order from a company I expect communication and products. You took my money instantly and did not deliver on your end. STAY AWAY FROM THIS COMPANY. PAGE LOOKS SCAMMY. Im starting to see so many mixed reviews on the actual keratin treatments I’m nervous even using the product, they could be lying about the ingredients in the products the way they move incognito in business. Just deplorable! And save your generic AI generated response to this message, JUST RUN ME MY MONEY BACK.
Reply from Mayraki2026-04-23
Hi Nadia,
We’re really sorry to hear about your experience, and we completely understand your frustration especially when it comes to delays and lack of timely communication. That’s not the level of service we aim to provide.
Please know that we are real people behind the support team, and we genuinely want to help resolve this for you. We sincerely apologize for the delay in responses and any inconvenience this has caused.
Could you please send us your order ID? Once we have it, we’ll personally make sure your order is reviewed, shipped out promptly, and delivered to you as soon as possible.
We truly appreciate your patience and the opportunity to make this right.
Warm regards,
MIke
Mayraki Support team
this has to be the worst product i've ever used. i trusted it because it was meant to be natural, but it actually made my hair fall out - yes HAIR LOSS AND SCALP IRRITATION - i strongly discourage anyone from using this product, i feel so disappointed that i fell for their marketing. DO NOT USE IT, IM NOT SURE WHATS IN IT, BUT U WILL REGRET IT! I write this 18 months after my experience, simply because i feel so sad that that others may be dooped like i was. When i tried communicating with them back then the customer service was close to zero. a total farse. Proceed with caution, but truly i'd say do not proceed at all!
not sure how you think you're going to make it right - Order Confirmation (#10151321) - amazing how you now have a prompt response, i think you actually just started ignoring my emails back then.
Reply from Mayraki2026-04-16
Hi ARZ,
We’re truly sorry to hear about your experience and understand how upsetting this must have been for you. This is certainly not the kind of result we want any of our customers to have.
While our products are formulated with gentle and naturally derived ingredients, we do acknowledge that individuals with certain sensitivities particularly those with pollen related allergies may experience irritation or allergic reactions. This is why we always recommend performing a patch test prior to full application.
We also sincerely apologize if you felt unsupported at the time you reached out. That’s not the level of service we aim to provide, and we take your feedback seriously.
We would really appreciate the opportunity to look into this further and assist you properly. Kindly share your order ID or any details you may still have, so we can review your case and see how we can make this right for you.
Thank you for bringing this to our attention.
Sincerely,
Mike
MAyraki Support Team
Hello. My order number is #10186763.
I placed my order on April 6th. I still haven't received a tracking number, and your support team is only replying with generic responses. If you do not ship my order within the next 48 hours, I will request a chargebac from my bank.
Update: It’s already been a week. They said they had prioritized my order again and would send the tracking number, but they still haven’t sent it.
Reply from Mayraki2026-04-15
Hi Kris,
Thank you for your message, and we sincerely apologize for the delay and the inconvenience this has caused.
We understand your concern regarding the lack of tracking information, and we’re sorry if our previous responses felt generic that’s not the experience we want to provide. Please know that we have already escalated your order (#10186763) and requested for it to be prioritized.
Our team is currently working on this, and as soon as the tracking number becomes available, we will send it to you immediately.
We truly appreciate your patience and understanding, and we’re doing our best to get this resolved for you as quickly as possible. If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Warm regards,
Mike
Mayraki Support team
I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t receive tracking information by April 17, 2026, I’ll be contacting my bank. Order #10186625
Reply from Mayraki2026-04-16
Hi Star,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and the frustration this has caused.
We understand how important it is for you to receive timely updates on your order. Please be assured that we have already followed up with our warehouse team regarding your order #10186625 to prioritize the shipment and tracking details. As soon as the tracking information is uploaded, we will send it to you right away.
We truly appreciate your patience and understanding, and we’re doing our best to get this resolved for you as quickly as possible.
If there’s anything else you need in the meantime, please don’t hesitate to reach out.
Best regards,
Mike
MAyraki Support team
I am extremely disappointed with how my case has been handled.
After using one of this company’s products, it caused severe and permanent staining to multiple items in my home, including furniture, textiles, and bathroom surfaces. The damage clearly exceeds €1,000 and has been fully documented with photos.
From the beginning, I contacted customer support in a calm and reasonable manner, initially only requesting a refund. However, given the extent of the damage, this is clearly a product-related damage case, not a simple return.
Over several weeks, I have received repeated responses stating that my case is “under review” or “being escalated,” but no concrete solution, timeline, or compensation proposal has ever been provided. After setting clear deadlines, my last message was not answered at all.
At this point, I feel that my case is being deliberately delayed rather than resolved.
I would strongly advise others to be cautious. While issues can happen, the way a company handles them is what matters — and in this case, the lack of accountability and communication is very concerning.
I am still open to resolving this matter fairly and hope the company will take responsibility and provide an appropriate solution.
21.05.2026
Update: After the company publicly stated that my case would be prioritized and resolved within a few days, I have not received any further response at all. This confirms my concern that the issue is being deliberately delayed rather than resolved.
Update 17.06.2026:
Update:
After months of communication, repeated assurances that my case was being reviewed, and a written statement that a full refund had been processed, I have still not received the refund and my follow-up inquiries have gone unanswered.
The original issue involved significant damage to multiple household items allegedly caused by the product. Despite extensive documentation and photographs being provided, no final resolution has been offered.
At this point, I am extremely disappointed by the lack of communication and follow-through.
Update 29.07.2026
Unfortunately, this issue is still unresolved.
No refund was received.
I then asked the company to provide proof of the alleged refund, such as the PayPal transaction ID or any payment confirmation.
My request has been ignored, and no evidence has been provided.
The separate issue of the extensive property damage caused by the product also remains unresolved.
I had hoped to resolve this matter directly with the company, but after many months of delays, repeated assurances, and now an unsubstantiated claim that a refund was processed, I am left with no choice but to pursue the matter through the appropriate consumer protection channels.
I will update this review if the company finally resolves the matter.
Reply from Mayraki2026-04-14
Hi Daniela,
We’re truly sorry to hear about your experience and for the frustration caused by the delay in resolving your case.
Please rest assured that your concern is very important to us. We sincerely apologize for the lack of timely updates, and we understand how disappointing this situation must be, especially given the extent of the damage you’ve described.
Our team is now prioritizing your case for immediate review, and we will be reaching out to you as soon as possible with a clear update and next steps toward a proper resolution. We appreciate your patience and the detailed information you’ve provided, which is helping us assess the matter thoroughly.
Thank you for bringing this to our attention, and we remain committed to resolving this fairly.
Regards,
Sofia
Mayraki Support team
It took 8 weeks before my product arrived - I messaged customer service and they took ages to respond - they could not confirm when I would get items. I requested a refund but was told I would have to pay for that! The product itself leaves hair feeling stiff and rubs off onto pillow case. Do not buy from this company!
Response to Mike at Mayraki
Order 10184488
I have already emailed you 5/6 times, the last email was sent last Saturday requesting for refund. Since then I have used the product and it leaves hair stiff, leaves dye on pillow and this morning my scalp feels irritated (I did a test before use). Please issue a refund as I raised concerns to you after 2/3 weeks of not receiving the product - your website states products will be received by then, I received after 8 weeks and I informed you then that it was too late and to issue a refund. I look forward to receiving refund. Thank you
Reply from Mayraki2026-04-08
Hi d hernandez,
Thank you for sharing your experience, and we’re truly sorry to hear about the delays and the frustration this has caused you.
We’d really like to look into this matter more closely and make things right for you. Could you please provide us with your Order ID so we can review your case in detail? Once we have this information, we’ll investigate the shipping delay, your refund request, and your feedback about the product, and provide you with the most appropriate solution as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Mike
MAyraki Support team
Company sent product but unusable as it is labelled “dark 10” and given I am strawberry blond this is definitely not the colour I ordered. I have emailed three times over a three week period to return it unopened but no response.
Reply from Mayraki2026-03-29
Hi Catherine,
Thank you for bringing this to our attention, and we’re truly sorry for the frustration caused by both the incorrect product and the delay in our response.
This is certainly not the experience we want for our customers. We’ve located your order (#10185098), and our team will be reaching out to you immediately to make this right. We will arrange a replacement with the correct product as soon as possible.
We sincerely apologize again for the inconvenience and the lack of timely communication. We appreciate your patience and the opportunity to resolve this for you.
Sincerely,
Mike
Mayraki Support team
Ordered product, still haven't received it a month later
Ordered product on 14 Feb 2026.
Have not received product as of 27 Mar 2026.
Customer service number on website doesn't work.
No online chat with customer service.
Just fill out a form on the site. No response. No contact person on site.
This is a terrible customer service experience already and I haven't yet received the product.
Reply from Mayraki2026-03-28
Hi Alfred,
We’re really sorry to hear about your experience and understand how frustrating it must have been not being able to get timely updates on your order. That’s certainly not the kind of service we aim to provide.
We’re glad to confirm that your order has now been successfully delivered on March 27, 2026. You can view the delivery details using your tracking number IW635102386GB
https://www.royalmail.com/track-your-item#/tracking-results/IW635102386GB
That said, we sincerely apologize for the delay and the difficulty you encountered when trying to reach us. Your feedback is very important, and we’re actively working on improving our customer support channels to make sure this doesn’t happen again.
If there’s anything else you need or if you have any concerns about your order, please don’t hesitate to reach out we’re here to help.
Thank you for your patience and understanding.
Sincerely,
Mike
Maryaki Support team
My first order of a Mayraki branded product happened in 18 JUNE 2025. In the same day the order status surprisingly fast change to “shipped”. I received the purchase short after with no problem then. Then in august and september 2025 received some normal afteremails asking for feedbacks and re-order if I had ran out of my product and so on..So far everything was just normal.
Then in 21 NOVEMBER 2025, I did my second order, when closing to run out of the product. Just like in the first order, the status changed to “shipped” in the same day. THEN THE NIGHTMARE STARTED.
On 28 NOVEMBER 2025 got an email with the status “The shipment is handed over in bulk final acceptance of the item to be confirmed”, the subject said “in transit” and new info on the email text said “Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.”
After waiting a lot, already in 05 JANUARY 2026 I tried to call both telephone numbers from the Mayraki website and one number the call simply DOES NOT CONNECT to the other end, the second number an automatic answer says amongst other “you are eligible for a promo, to continue press one or hang up the phone”. Well, as I was just calling regarding the shipping of my product, and as the only option of all ways to reach them, I pressed # 1, somebody answered, I explained my situation, asked if there was from Mayraki hair product company, and they HUNG UP THE PHONE ON ME TWICE.
After that, already in 15 JANUARY 2026 I sent an email saying something was wrong with my shipping. On 16 JANUARY 2026 got an email saying “your order has a delivery exception” and in the email text for my surprise was stated “Please contact the courier if you have any question regarding the delivery exception” so literally transferring the shipping responsibility to me. So I decided to go to my local post office. They had the local shipping code and found out that the retaining at the customs (we are talking from a EU country to another EU country) happened due to lack of information on my address, and had already returned to Mayraky. The most impressive thing was that, like I said to the post office attendant, it was not the first time I ordered so the company (Mayraki) knew my address correctly.
After checking the product tracking number and seeing it was already back at the sender’s (Mayraki) I decided to make another THIRD ORDER already in 11 FEBRUARY 2026 and asked the company by email to send both, the one I’d just ordered and the one that returned. I took the chance on the email to say none of the telephone numbers worked and apparently didn’t belong to something related to Mayraky as they hung up on me twice.
We are now on 23 MARCH 2026 they said the item was shipped but I HAVEN’T SEEING NOTHING SO FAR. Basically from 21 NOVEMBER 2025 to 23 MARCH 2026 there are 4 (FOUR) MONTHS WITHOUT RECEIVING MY PRODUCT. A last emaisl on 12 march 2026 was received saying I got 650 points.
Reply from Mayraki2026-03-24
Hi Lifinho,
We sincerely apologize for the significant delay and the frustrating experience you’ve had with your recent orders. We completely understand how concerning it must be to wait this long without receiving your products, especially after multiple follow-ups, and we’re truly sorry for the inconvenience caused.
This is certainly not the level of service we aim to provide, and we regret the issues you encountered with the shipping updates and communication. Please rest assured that we want to resolve this for you as quickly as possible.
Kindly send us your order ID's for the items you have not received, and we will personally look into your case and ensure that any missing orders are reshipped to you as soon as possible.
Thank you for your patience, and we appreciate the opportunity to make this right.
Sincerely,
Mike
MAyraki Support team
I ordered in early January 2026. Two weeks later I cancelled because the order never shipped. I received the confirmation for the cancellation. It’s almost April 2026 and I’m yet to receive my refund. I’ve sent multiple emails, which they would respond to saying to give them time and now they no longer respond to my emails inquiring about the status of my refund. Do yourselves a favor and DO NOT DO BUSINESS WITH THEM. THEY ARE SCAMMERS
Reply from Mayraki2026-03-22
Hi Teresa,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the level of service we aim to provide, and we sincerely apologize for the delay and inconvenience caused.
Upon checking, we can confirm that your order has already been refunded. Depending on your payment provider, the funds may take a few business days to reflect in your account.
We also apologize if there was any lapse in communication during this process. Your feedback is very important to us, and we are actively working to improve both our response times and overall customer experience.
If you have not yet received the refund or need any further assistance, please don’t hesitate to reach out to us directly we’re here to help and ensure this is fully resolved for you.
Kind regards,
Mike
Mayraki Support team
Can I give a negative stars? Put in an order in February. Still have not received it. When you call customer service it’s a fake number. I’ve emailed multiple times. Their first response was “oh let me check your order to see why it hasn’t shipped” never heard back. Messaged again and they said they would refund. That was over a week ago. Now I’m having to contact my credit card company. Horrendous to deal with. If you’re thinking about ordering do yourself a favor. Don’t do it. And then they respond on trust pilot some random generic response. DONT ORDER EVER FROM THEM!!
Reply from Mayraki2026-03-21
Hi Nicole,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the level of service we aim to provide.
We’d like to sincerely apologize for the delay in both the shipment and our follow-up communication. Upon checking, your order has now been shipped as of March 20, 2026, via FedEx, and your tracking number is 399627410650. You should be able to monitor its progress directly through the carrier.
We completely understand your concerns and appreciate your patience.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Kind regards,
Mike
Mayraki Support team
It's a good product ,I just thought they must have sent it around the world a couple of times before I received it because it took so long to get here after I ordered it other than that I like the product.
Reply from Mayraki2026-03-18
Hi Teresa,
Thank you so much for your feedback and for your kind words about the product we’re really glad to hear that you like it.
We sincerely apologize for the delay you experienced with your order. We understand how frustrating longer shipping times can be, and we truly appreciate your patience. Please know that we are actively working on improving our processing and shipping times to ensure a much smoother and faster experience.
We’re confident that your next order will be shipped in a more timely manner and meet your expectations.
Thank you again for your support, and we hope to serve you even better moving forward.
Warm regards,
Mike
Mayraki Support team
