The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Written by the business, not verified by us.
Is Mayraki legit?
Mayraki (hairmayraki.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-09-01.
I ordered a couple of products from Mayraki website on May 27/2026. Now we are in July 6th/2026 I have not received the product, I tried so many times to call but before the phone even rings you get disconnected. I emailed and my first email was answered in probably 4 seconds obviously AI.The rest of my emails I got no response.Nobody to talk to. They are very quick to take your money and then they do not want to deal with you.Please save your money and save yourself a big headache. My local tv has a program to help with any kind of problems like this.I am planning to go to to expose them .
Reply from Mayraki2026-07-07
Hi C Phillips,
We're sincerely sorry for the frustration and disappointment this experience has caused. We understand how concerning it is to wait longer than expected for your order, especially when you've had difficulty reaching us.
We have checked your order #10189323, and we can confirm that it is currently being processed. We sincerely apologize for the delay. Please rest assured that your order has not been forgotten, and our team is working to have it shipped as soon as possible.
As soon as there is an update on your order, we will notify you immediately. We truly appreciate your patience and understanding, and we're committed to ensuring that you receive your order.
Thank you for giving us the opportunity to make this right.
Sincerely,
Mike
MAryaki Support team
I placed an order for the anti-grey treatment in June and still haven't received my order after 3 weeks.
Order number - 10190224.
The product has not yet been shipped, therefore no tracking details. I have lost confidence and am starting to believe that this is a complete scam. I also contacted the customer care for a refund as I no longer need the product due to the delay in processing. But no response. This is not the kind of service you would expect. If I had a chance, I would have rated it zero stars. I regret giving even one star.
Update 17.07.2026
In my experience, I felt that Mayraki are no longer reliable at delivering purchases. But they seem to only have people to respond to reviews. I haven't even received my refund yet. All, please be cautious. I sincerely hope you read this review before deciding to purchase Mayraki products.
Reply from Mayraki2026-07-07
Hi Dwarakanathan ,
We're truly sorry for the delay and for the frustration this experience has caused. We completely understand your disappointment, especially since you were unable to receive your order when you needed it.
We have already submitted a request to cancel your order #10190224. Once the cancellation has been completed, we will process your refund immediately.
We sincerely apologize for the inconvenience and for not meeting your expectations. Thank you for bringing this to our attention, and we appreciate your patience while we complete the cancellation and refund process.
Sincerely,
Mike
Mayraki Support team
I’ve purchased twice. First time, I received my order in good timing. This time, they took payment but have delayed my order significantly. And they don’t tell you they’re back ordered. Only when you reach out and days later they respond with a generic polite email that it’s still in fulfillment phase. Terrible service really. Just be honest with buyers.
UPDATE: The reply below is from the same Mike that answered my several emails I placed before putting this review. Please note that while they reply below, NO actual update has been provided. It’s been 2 weeks with no date on when this $100 order will actually ship. BAD.
Reply from Mayraki2026-07-03
Hi Good day!
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it can be to experience unexpected delays, especially after having a positive first order with us.
We sincerely apologize if the communication regarding your order did not meet your expectations. We'd like to look into this for you and provide you with a proper update. Could you please reply with your order ID? Once we receive it, we'll investigate your order status and do our best to assist you as quickly as possible.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon.
Sincerely,
Mike
MAyraki Support team
Charged my card, sent no receipt, and never shipped product!rged my card
Buyer beware! I placed an order with Mayraki over a month ago. They immediately charged my credit card $101.60, but completely failed to send an order confirmation receipt or invoice.I have spent weeks emailing back and forth with their customer service department. They keep replying with vague excuses saying they are "working on it," but they refuse to provide a tracking number or refund my money. It has been over 30 days and I have received absolutely nothing. This company takes your money upfront and locks you into a loop of terrible customer service excuses. I am currently fighting them through a bank chargeback. Avoid this trap!
Reply from Mayraki2026-06-28
Hi Mei,
We're truly sorry to hear about your experience and understand how frustrating this situation must be. This is certainly not the experience we want for our customers.
We'd like to look into this matter for you as soon as possible. Could you please reply with your order ID or contact us directly with the email address used for your purchase? Once we have your order details, we'll promptly investigate the status of your order and make sure it is processed and delivered as quickly as possible.
We appreciate your patience and the opportunity to resolve this for you. We look forward to hearing from you and assisting further.
Best regards,
Mike
Mayraki Customer Support
Order on 06-04-26 now it is 06-25-26 still no product and NO TRACKING, meaning LOST money and never got it! Fast to take my money but too slow to process order , actually they never processed my order. Dont waste your money and time!
Reply from Mayraki2026-06-27
Hi Camila,
We're truly sorry to hear about your experience and understand how frustrating it must be to be waiting for your order without any tracking updates.
We'd really like the opportunity to look into this and make things right. Could you please send us your order ID or order number? Once we receive it, we'll promptly investigate the status of your shipment and do everything we can to help ensure your order is delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience. We look forward to hearing from you so we can resolve this for you.
Best regards,
Mike
Mayraki Customer Support
I bought the product for Grey Hair. AS I Found Out, before recieving it, It was full of dangerous Chemicals, I told the Carrier ; Post nord, to return it to Hair Mayraki. I have been in dialog with customer service since April, trying to tell them, They have to return my Payment. Nothing happens. ! Very frustrating.
Anette from Copenhagen.
Reply from Mayraki2026-06-21
Dear Anette,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience this situation has caused.
We understand your concerns regarding your order and appreciate your patience while communicating with our customer service team. Please rest assured that we will thoroughly review the status of your returned package and verify its receipt at our facility. Once confirmed, we will proceed with the appropriate refund in accordance with our return process.
We apologize that this matter has taken longer than expected to resolve. Our team is committed to assisting you and ensuring that your case is properly handled. We kindly ask for a little more time while we complete our investigation and provide you with an update.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Kind regards,
Sofia
Mayraki Support team
I have made a purchase on the mayraki and no confirmation details
I have made a purchase on the mayraki website for 1x mayraki restore product. Money has come out though no order confirmation. I purchased on the 12/06/26 and still nothing after emailing mayraki twice. I love this product,never had issues in the past. I need an answer on when product will arrive or to be refunded asap.
I didn't screenshot my order number this time round, though my email address used on this account is same address I used for purchase to locate purchase. Can you please give me a direct contact that I can use to get in touch where I will be answered please? I shouldn't have to go to these measures a product just to get a response and have it sorted.
Reply from Mayraki2026-06-19
Hi Ryan,
Thank you for bringing this to our attention, and we sincerely apologize for the concern and inconvenience caused by not receiving an order confirmation or updates regarding your purchase.
We understand how frustrating this must be, especially as a returning customer who has had positive experiences with our products in the past. We appreciate your continued support and would like to investigate this matter for you as quickly as possible.
Could you please provide your order ID so we can locate your purchase and review its status? Once we have the details, we will make sure to assist you promptly with an update and work to ensure your order is delivered as soon as possible.
We apologize again for the delay and appreciate your patience. We look forward to resolving this for you.
Kind regards,
Mike
Mayraki Customer Support
Update #3: Still No Refund After Return Was Delivered
Update to my last two posts. I saw some recent posts from customers who also had terrible experiences. I hope my latest update serves as additional warning to folks to not spend your hard earned money on Mayraki. Their actions show a complete disregard for the customer's time and money.
Chain of events:
April 9: Order placed with Mayraki.
Before shipment: Multiple requests to cancel the order due to lack of shipment updates.
Despite cancellation requests: Merchant shipped the order anyway.
After receipt: You followed the merchant's return instructions and paid return shipping out of pocket.
May 22: Tracking confirms Mayraki received the returned merchandise.
May 22–present: Multiple follow-ups requesting a refund; only one response that refund was allegedly going to be escalated. And that my "satisfaction is our priority."
Current status as of 6/18: No refund issued.
Avoid getting trapped in their endless cycle of delays and canned responses. Keep your hard earned money and only purchase from trusted companies that have good customer service.
Reply from Mayraki2026-06-19
Hi Grace,
Thank you for taking the time to share your experience, and we sincerely apologize for the delay and frustration this situation has caused.
We understand your concerns and regret that the refund process has taken longer than expected. After reviewing your case, we can confirm that your returned order has been received and processed for a refund.
Please rest assured that our team is actively monitoring the process, and we will keep you updated once the refund has been fully completed. We appreciate your patience and understanding while we work to finalize this for you.
Thank you for bringing this matter to our attention, and again, we apologize for the inconvenience.
Kind regards,
Mike
Mayraki Customer Support
I can’t believe all the negative reviews I’m seeing and unfortunately I am experiencing the same thing. I have not received my order 10189285 sent emails got one response and their phone number doesn’t work it’s terrible. Please somebody help me I really like the keratin product I even ordered for my daughter so I would appreciate it if someone makes sure that I get my product. I would hate to take it to the next level.
Reply from Mayraki2026-06-19
Hi Yolie,
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration you've experienced with your order.
We understand how concerning it is not to have received your order or timely updates, especially after reaching out for assistance. We truly appreciate your continued support of our Keratin product and are grateful that you chose to order it for your daughter as well.
Please rest assured that we are actively monitoring your order. We will provide you with an update as soon as tracking information becomes available and will do everything we can to ensure your order is successfully delivered.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter. Our team will continue to keep you informed of any developments regarding your shipment.
Kind regards,
Mike
Mayraki Customer Support
Horrible customer service, can’t get in touch with anyone regarding my refund. Shipping was going to take weeks so I canceled my order and it’s since been months and I haven’t received my $130 dollars back.
Reply from Mayraki2026-06-17
Hello Patricia,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the delay in processing your refund.
We have reviewed your case and can confirm that the refund request for Order #10187298 has already been approved and is currently being processed. Please rest assured that we are closely monitoring the situation and will provide you with an update as soon as the refund has been successfully fulfilled.
We understand how disappointing this experience has been, especially given the extended waiting time, and we truly appreciate your patience and understanding while we work to resolve this matter.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
Best regards,
Mike
Mayraki Customer Support
It'snot just that they don'y ship youre order but every review here that states trying to get them to be honest and make it right is futile. they just torture you with responses like the one i'm sure is coming below. But they don't just quickly with one request make it right.
STAY AWAY>
Reply from Mayraki2026-06-08
Hi NGL,
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing it can be when an order does not arrive as expected, and we're sorry that your experience has left you feeling this way.
We would like the opportunity to look into your case and make things right. Please send us your order ID, and our team will personally review the status of your order, provide you with an update, and do our best to ensure it is delivered as soon as possible.
We appreciate your feedback and hope to have the chance to restore your confidence in our service.
Kind regards,
Mike
Mayraki Customer Support
I hate to have to leave this review for a company that truly does have really great products. I’ve used Mayraki for about five years now I took a little bit of a break and recently ordered again and what I’ve learned is, what many of the other reviews state, is true- they do not ship your products. Nor do they respond to the multiple emails you send, to be fair, I did recieve one reply to the first email I sent weeks after my order sat “awaiting fulfilment” and I was promised, and I quote, that they “would be right back with a tracking number”, they never came back with the tracking number. And just decided to reply to any of my multiple follow up emails. I’ve even tried to reach out via Facebook and Instagram and not a peep from this company. Hey Mayraki, if you read these either send me my product or or issue me a refund this is a really brutal look. I am about a week away from blasting this company on a social account that has a massive following. Just a shame they can’t get their act together.. So if you’re considering ordering from this company just keep your heads up, folks.
Reply from Mayraki2026-06-02
Dear Destee,
Thank you for taking the time to share your experience, and first and foremost, thank you for being a loyal Mayraki customer for the past five years. We truly appreciate your continued support and are sorry to hear about the frustration and disappointment caused by the delay with your recent order and the lack of communication you experienced.
This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience. We understand how concerning it can be to see an order remain unfulfilled while not receiving timely updates.
Could you please send us your order number? Once we receive it, I will personally make sure your order is reviewed immediately, provide you with an update, and ensure it is shipped as soon as possible. If there are any issues preventing shipment, we will work with you to find a suitable resolution right away.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Best regards,
Mike
Mayraki Customer Support Team
Order #10187782
I placed an order on April 27, 2026. It's been 1 month and it still has not been shipped out. Their phone doesn't work anymore and I've emailed them 3 times without any response. This company use to be good, I don't know what happen
Reply from Mayraki2026-05-30
Dear Viet,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication regarding your order #10187782.
We understand how frustrating it must be to wait this long without receiving updates, and we are truly sorry for the inconvenience caused. Please be assured that we are personally reviewing your order and will be sending an urgent follow-up request to our fulfillment team. We will also make sure that your tracking information is provided to you immediately once it becomes available.
We appreciate your patience and the trust you have placed in us. Our team is committed to resolving this matter as quickly as possible and ensuring you receive the assistance you deserve.
Thank you for giving us the opportunity to make this right.
Kind regards,
Mike
Mayraki Customer Support Team
I ordered a hair treatment in March. After 2 weeks of nothing I requested them to just refund me my money and cancel my order. They canceled my order, said they would refund me, and never did. It has been almost 2 months now and I have filed against them with the BBB and they keep saying that they "escalated my request for a refund" and they still have not refunded me mt money. This company keeps your money and doesn't send you your product. Even when you notify the BBB AND the FTA! Do not trust this company!
Reply from Mayraki2026-05-22
Hi Elizabeth,
We sincerely apologize for the delay and the inconvenience this has caused.
We would like to confirm that order number 10186433 has already been fully refunded. The refund has been processed on our end, and it may take a few business days for it to appear in your original payment method depending on your bank’s processing time.
We truly regret the frustration this situation has caused and appreciate your patience and understanding. If there’s anything else we can assist you with, we’re here to help.
Sincerely,
Mike
Maryaki Support team
Don’t waste your time and money! They didn’t ship my order after a month so I reached out to the customer service and they said it will be shipped on a certain date (1+ month since the order date). Bit it never did, so I asked for the order cancellation and a refund as it was getting ridiculous by that point. They said they cancelled the order but the refund was not issued. What?! I don’t understand how order cancellation and refund confirmation do not take place at the same time. It‘s been few days but still no confirmation on the refund. How sad.
Edit (5/31): Here’s my order #: 10186694. I still haven’t received my refund.
Reply from Mayraki2026-05-22
Hi Maam/Sir,
We sincerely apologize for the delay and the frustration this experience has caused. This is certainly not the experience we want for our customers.
Please send us your order ID so we can immediately check the status of your order. If the order has already been shipped, we will make sure you receive it as soon as possible. If the order has been canceled, we will ensure that your refund is processed immediately.
Thank you for your patience, and again, we truly apologize for the inconvenience.
Sincerely,
Mike
Maryaki Support team
I ordered a couple of products the 21st of April and they still appears in fulfillment, not
In delivery after almost one
Month. I contacted several time the
Customer service and obtained inconsistent feedback and apologies for the delays. Ultimately the 12ve of May I requested the cancellation of the order and the refund of
My money and so far no reply or
Money back. This is just unacceptable, I can’t even judge the products since I have never received them! Is this a real company or a scam?
Reply from Mayraki2026-05-20
Hi Fabio,
First of all, we sincerely apologize for the delay and the frustration this experience has caused. We completely understand your concerns, especially since you have not yet received your order.
Please be assured that we are a legitimate company, and we truly regret the inconvenience caused by the shipping delays and the inconsistent communication you experienced. We have already submitted the request to cancel your order as requested. Once the cancellation has been fully processed and confirmed by our fulfillment team, we will immediately proceed with the refund request and notify you accordingly.
We appreciate your patience and understanding while we work to resolve this for you as quickly as possible.
Thank you.
Regards,
Mike
Mayraki Support team
Misleading claims – no grey hair reversal and disappointing results
I purchased this product after seeing strong advertising claims that it could reverse grey hair, with visible results within 2 weeks and continued improvement with regular use.
At the time of use, my greying was still in an early stage, mainly around the sides and weaker strands, so I started using it with real expectation. The marketing, testimonials, and before/after images strongly suggested that natural hair colour could be restored.
During use, there were moments where the hair appeared slightly darker, which can create the illusion of improvement. However, this effect is temporary and does not represent any real reversal of grey hair.
Over time, my hair did not improve. Instead of restoring natural colour, the product seemed to weaken the hair texture. My hair started to look lifeless and uneven — neither fully coloured nor fully grey/white, but in an unnatural in-between state. At the same time, greying continued to progress.
This change was also noticeable to people around me, including friends and colleagues, who commented on the sudden increase in greying, which was quite shocking given I had started the product at an early stage.
The advertising creates a strong impression of visible transformation, especially through before/after style testimonials, but my real experience was very different from what is shown.
Based on my experience, this product does not deliver what it promises. It did not reverse grey hair and instead left my hair in a worse condition in terms of texture and appearance.
I am sharing this as a genuine warning for others considering it based on similar expectations.
Reply from Mayraki2026-05-20
Hi Moon,
Thank you for taking the time to share your experience. We are truly sorry to hear that the results did not meet your expectations.
Please note that the effectiveness of the Anti Grey Hair Treatment can vary from person to person depending on several factors, including how long the product has been used, the frequency of application per day, and the amount applied during each use. Consistency and proper application are very important in achieving the best possible results.
We would genuinely like the opportunity to look into your case further and assist you better. Kindly send us your order ID so our team can reach out to you directly and provide expert guidance and tips on how to properly apply the product for optimal results.
We appreciate your feedback and hope to assist you further.
Sincerely,
Mike
Mayraki support team
Update 5/26 - I still have not received a response to my emails nor have I received my refund despite the canned response provided here by the company.
I went against my better judgment and ordered producta from this company. I returned my products immediately upon receipt, jumped through all of the hoops in place, used UPS for proper tracking, emailed copy of tracking and receipt and have followed up with the company three times since but have not received a response regarding my refund. The items were unopened and unused, I changed my mind based on some very scary reviews. They were responsive before and outlined their very strict return policy but now that I am inquiring about my refund, no one has responded to me despite contstant follow ups. Stay clear of this company or be prepared to deal with a lot of hassle. I will be reporting them.
Reply from Mayraki2026-05-19
Hi Neda,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you have experienced regarding your return and refund request for order #10186154.
We understand how concerning this situation must feel, especially after following the return instructions carefully and providing the tracking information as requested. Please be assured that our team is currently checking the returned package with our warehouse. Once the warehouse confirms receipt and inspection of the returned items, we will immediately proceed with your refund request.
We truly appreciate your patience throughout this process and apologize for the delay in communication. Our support team will continue to monitor your case closely and provide you with an update as soon as confirmation is received.
Thank you again for bringing this to our attention.
Kind Regards,
Mike
Mayraki support team
Delivery takes forever, in my case more than a month.
Ordered grey hair treatment.
Application is not easy, the product is slimy and can not be applied only on areas needed, as needs spreading.
Application requirements are morning night however after two applications the hair not only feel dirty, but look dirty.
Smell of the product is close hair dye
When hair are washed water is dirty brown.
Tried to leave review on homepage review was denied for thee times.
Reply from Mayraki2026-05-19
Hi Dana,
Thank you for sharing your honest feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating the long delivery time must have been, and we also regret that the product did not meet your expectations during application. We appreciate you taking the time to describe the issues you encountered, as this helps us improve both our service and customer guidance.
Regarding the texture, staining, and appearance after application, we would really like the opportunity to assist you further, as proper application technique can make a significant difference in the overall experience and results. Please send us your order ID so our team can personally reach out to you and guide you step-by-step on the best way to apply the treatment for optimal results.
We would also like to look into your concern regarding the review submission on our homepage, as all customer feedback is important to us.
We sincerely apologize again for the inconvenience and hope we can still help turn your experience around.
Sincerely,
Mike
Mayraki Support team
This website is definitely a scam.
Placed an order on 4/29 and nothing happened after this despite many attempts to reach the seller.
As i mentioned, i placed an order on 4/29, order #10187926 and connected the seller many times and got 0 response
Reply from Mayraki2026-05-16
Hi Ahmed,
We sincerely apologize for the inconvenience and frustration caused. This is certainly not the experience we want for our customers.
May we know if you have already placed an order with us? If yes, kindly send us your order ID so we can immediately check the status and make sure to assist you with your concern as soon as possible.
We appreciate your patience and look forward to resolving this for you.
Sincerely,
Mike
Maryaki Support team
_______________________________
Hi Ahmed,
We sincerely apologize for the delay and inconvenience you’ve experienced with your order #10187926. We understand how frustrating this situation must be, and we truly regret the concern this has caused.
After checking our system, we were unable to locate any emails received from your end, which may be why you did not receive a response from us. However, please rest assured that we will personally reach out to you directly to provide an update regarding your order and assist you further.
We also want to assure you that we will make sure your order is delivered as soon as possible.
Again, we deeply apologize for this inconvenience and appreciate your patience and understanding.
Best regards,
Mike
Mayraki Support team
