The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Written by the business, not verified by us.
Is Mayraki legit?
Mayraki (hairmayraki.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-09-01.
Refund STILL NOT Processed- 2nd Time!
I was told my order was refunded on Dec 22nd after my first review, however I am still waiting for the refund. Was the really refund processed? The return was received at your warehouse Dec. 15th. I was told a second time that the refund was process a week ago- however I called my CC company and they said NO Refund was processed with this company. Unbelievable, a refund doe not take more than 3 weeks to process- where is my refund for this order? You received my return and withholding my refund??? Order #10178130
Reply from Mayraki2026-01-05
Hi Jie,
We sincerely apologize for the frustration and inconvenience this has caused, and we completely understand your concern regarding the refund for Order #10178130.
After carefully reviewing your case, we can confirm that we attempted to process the refund; however, it was unsuccessful due to an active dispute on the transaction. Unfortunately, once a dispute is opened, the refund cannot be completed through our system until the dispute is withdrawn.
To move forward and ensure your refund is issued immediately, we kindly ask that you please withdraw the dispute with your card provider. Once this is done, we will promptly process the full refund without any further delay.
We truly appreciate your understanding and cooperation and are here to assist you throughout this process. Our support team is also available to help if you need guidance on next steps.
warm regards,
Mike
Maryaki Support team
Hi Deepa,
We sincerely apologize for the delay and understand how frustrating it is to be waiting for your order.
Please rest assured that your order has already been placed on priority to speed things up. Once the tracking details are uploaded to our system, we will send them to you right away so you can monitor the delivery status.
Thank you for your patience and understanding we truly appreciate your support and are doing our best to get your order to you as soon as possible.
Kind regards,
Mike
Mayraki Support team
Order placed on December 30th. No shipment update as of January 3rd.
Reply from Mayraki2026-01-04
Hi Line,
Thank you for your feedback, and we apologize for the concern caused by the lack of shipping updates so far.
Please allow us a moment to check on your order placed on December 30th. We are currently reviewing the status and will make sure your order is processed, shipped, and delivered to you as soon as possible. Once available, we’ll ensure that the shipping details are provided promptly.
We truly appreciate your patience and understanding, and we’re sorry for any inconvenience this delay may have caused.
Kind regards,
Mike
Mayraki Support team
This company is a SCAM.
I am now convinced after reading the real reviews, that this is an elaborate scam and that these products don't actually exist or are of a terrible, dangerous quality and that this is a scam website (fake reviews).
My order number is #10181383
I WOULD LIKE AN IMMEDIATE REFUND.
I placed my order on the 3rd of December and I have had not a single email regarding shipping. I sent an email to request this information and received a vague response to say someone would get the tracking number. Why not just solve the issue! It is clearly a ploy to drag out this process. Here is the extremely unprofessional email:
Thank you for reaching out. We do apologize for the delays. Let me get the tracking # for you. I'll be right back.
Sincerely,
KC
I have not had any information since.
I see that they send these polite emails but they have no intention of actually sending the products or doing anything. I am now also concerned about the safety of these products after reading some horrific reviews!
I have emailed again and requested a refund.
Again, I would like an IMMEDIATE REFUND.
The amount I spent is $89.04
Order number #10181383
Reply from Mayraki2026-01-04
Hi Cezann,
We’re truly sorry for the frustration and concern this situation has caused, and we understand how upsetting delays and lack of updates can feel.
That said, we would like to clarify that your order (#10181383) has already been fully refunded in the amount of $89.04. The refund was successfully processed back to the original payment method, and depending on your bank or card provider, it may take a few business days to appear on your statement.
Hair Mayraki is a legitimate brand, and our products are manufactured under strict quality and safety standards. We do not engage in deceptive practices, nor do we have any intention of withholding products or refunds. The delay you experienced was not intentional, and we sincerely apologize for the lack of timely follow-up regarding the tracking details.
We understand your disappointment and regret that this experience led to a loss of trust. If you have any questions regarding the refund status or require confirmation, we encourage you to reach out to us directly so we can assist promptly.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused.
Warm Regards,
Mike
Mayraki Support team
Hardest company to communicate with, love the product but don’t buy often anymore because of how difficult it is to deal with customer Svcs. They send more promo emails than anyone yet no tracking shipping info once u buy.
Reply from Mayraki2026-01-03
Hi Maria,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced, especially regarding communication and shipping updates. This is certainly not the level of service we aim to provide.
We truly appreciate your support and are glad to hear that you love the product. To help us look into this properly, could you please provide your Order ID. Once received, we will personally check the status of your order and ensure it is followed up promptly so it can be delivered to you as soon as possible.
Your feedback is important to us and helps us improve our service moving forward. We hope to have the opportunity to restore your confidence in our customer support.
Kind regards,
Mike
Mayraki Support team
Super Amazing Customer Service.
Answers quick and resolves any issues fast.
Reply from Mayraki2026-01-01
Hi Lidia,
Thank you so much for taking the time to share this! We truly appreciate your kind words and are really glad we could assist you quickly. Providing smooth and reliable support is very important to us, so your feedback means a lot. If you ever need anything again, we’re always here to help
Kind regards,
Mike
MAyraki Support team
I love to give 5 stars.
But first order and I spun the roulette wheel and got 15% off, but I checked my email and didn't receive anything within 9 minutes. I'm very disappointed. 15% off $215 is a large amount for me, so I would appreciate it if you could take action.
My order ID is 10181925.
Thank you for your reply that I really appreciated. Let me know anything you need to know about this order.
Thank you.
Reply from Mayraki2025-12-28
Hi Angel,
Thank you for bringing this to our attention, and we’re really sorry for the frustration this caused we completely understand how important that 15% discount is, especially on a larger order. Sometimes the discount email can be delayed or missed, and we truly apologize for the inconvenience.
Please send us your order ID, and we’ll be happy to apply the 15% discount for you right away. We appreciate your patience and the opportunity to make this right for you
Kind regards,
Mike
Mayraki Support team
So many antigrey things I have tried smell so strong or burn my scalp, it's been a turn off. This one is different; mild scent, no irritation, light application. After about five weeks, the silver near my temples is softer and doesn't glare in the mirror under bright lights. It doesn't feel harsh, which makes me want to keep using it. I think durability will show in time, but so far I'm glad I switched.
Reply from Mayraki2025-12-29
Hi Nafs,
Thank you so much for sharing your experience. We really appreciate how honestly you described the difference you noticed, especially after trying so many other anti-grey products. It means a lot to hear that the mild scent and gentle formula worked well for you without irritation, and that you’re already seeing a softer look around the temples after a few weeks. You’re absolutely right consistency over time makes a big difference, and we’re glad it feels comfortable enough to keep using. Thank you for giving us a try and for switching to us.
Warm regards,
Mike
Mayraki Support team
Too many products have harsh chemicals. This one claims gentler formula and it shows. My hair doesn't feel dry or brittle after use and the grays right above my ears, around my crown looks grayer but less aggressive. They have more texture, they don't stick out with that bright contrast. I love that my hair feels nourished while it's doing its job.
Reply from Mayraki2025-12-29
Hi Ochuwa,
Thank you so much for taking the time to share this. We love hearing from customers who really pay attention to ingredients, and we’re glad you felt the difference with our gentler formula. It’s great to know your hair feels nourished and not dry or brittle, while also helping soften the look of grays especially in those more noticeable areas. Your feedback truly means a lot to us, and we’re so happy it’s working well for you.
Kind Regards,
Mike
Mayraki Support team
After coloring, my regrowth always shows sooner than what I want, you see the contrast quickly. I tried this expecting little, but what I got was surprising, when new hair grows in, the gray isn't stark at the root. It's softer in tone. It's not fully dark, but it isn't super bright either. That change alone gives me more time between salon or dye appointments
Reply from Mayraki2025-12-28
Hi Akins,
Thank you so much for sharing your experience! We love hearing this, especially how it helped soften the look of gray regrowth after coloring. You described it perfectly it’s not about an instant dark result, but about creating a more natural, blended transition at the roots. We’re really glad it’s helping you stretch the time between salon or dye appointments. Thank you for trusting us and for taking the time to leave such thoughtful feedback
Warm regards,
Mike
Mayraki Support team
It was a very high quality type of advertisment. I was most impressed. It explains very clearly how I am to apply the re-growth serum. As soon as I understand how to apply the serum, I thought, yes, that is easy, and right away, I purchased it.
Reply from Mayraki2025-12-27
Hi Deborah,
Thank you so much for sharing this! We’re really glad to hear that the instructions were clear and easy to follow that’s exactly what we aim for. Knowing that it gave you the confidence to move forward with your purchase truly means a lot to us. We hope you have a great experience with the regrowth serum, and please don’t hesitate to reach out if you ever have questions along the way.
Warm Regards,
Mike
MAyraki Support team
This company is a scam! I brought over $100 worth of items and the shampoo to color your hair does nothing. The conditioned I ordered does nothing. I want my money back. I write them an email 2 times. I want a return label on the system I ordered to straighten my hair. The system most likely will do NOTHING to my hair.
You should be ashamed of yourself. I hope you guys go bankrupt.
Reply from Mayraki2025-12-24
Hi Rebecca,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the experience we want for any of our customers.
We’d really like the opportunity to look into this properly and assist you. Could you please share your order ID with us. Once we have it, our team can review your order and either help guide you on the correct application of the products to achieve the best possible results, or assist you with the return and refund process, depending on your preference.
We’re here to help and would appreciate the chance to resolve this for you.
Kind regards,
Mike
Mayraki Support team
Order #10181135
This is my first experience with Mayraki. I'm very disappointed with the service. I ordered $78 worth of product on December 6. It's December 21 and there's no sign of it arriving or being shipped. This company does not seem to have a good system with receiving orders and being able to promptly fill them. I'm asking them to either cancel my order and refund the money they've claimed or ship my order.
Reply from Mayraki2025-12-23
Hi Leslie,
Thank you for sharing your experience, and we’re truly sorry for the delay and the frustration this has caused this is not the first impression we want for any customer.
We sincerely apologize that Order #10181135 has taken longer than expected. Please rest assured that we are prioritizing this order and will make sure it is shipped immediately. Once it is dispatched, you will receive the tracking details so you can follow its progress.
We understand how disappointing this wait has been and appreciate your patience while we work to resolve this as quickly as possible. If you need any further assistance, our team is here to help.
Thank you for giving us the opportunity to make this right.
Warm regards,
Mike
MAryaki Support team
Order ID: 10179059
I placed order in November 1, 2025 and immediately sent email for cancelation. Order was cancelled but I never received refund. Emailed same customer service. Still waiting for refund. Phone number listed is useless as no one answers it and no answer through email also.
Reply from Mayraki2025-12-20
Hi Shamim,
Thank you for sharing your order ID and for bringing this to our attention. We’re sorry for the frustration caused by the delay and the lack of timely communication.
We’ve checked your order #10179059, and we can confirm that the refund has already been successfully processed. At this point, the funds should be reflected back to your original payment method. Please note that depending on your bank or card provider, it can take a few additional business days for the refund to appear on your statement.
If you still don’t see it after checking with your bank, please reach out to us again and we’ll be happy to assist further. Thank you for your patience, and we appreciate you giving us the opportunity to clarify this.
Warm Regards,
Mike
Mayraki Support team
I submitted my order and never got confirmation email so I found it strange. Also I got charged $149 CAD and didn’t realize the cost was in US$. Order 10181531. I’ve emailed and have not got a response yet. I have asked for a refund after reviewing on trust pilot.
Reply from Mayraki2025-12-20
Hi Jennifer,
hank you for sharing your feedback and we’re sorry for the confusion and inconvenience you experienced.
We’ve checked on our end and can confirm that your order #10181531 has already been fully refunded. You should receive the refund back to your original payment method processing time may vary slightly depending on your bank or card provider.
Regarding the confirmation email, we apologize if it did not reach you. Sometimes emails can land in spam or promotions folders, but we understand how unsettling that can feel as a customer and we appreciate you bringing it to our attention.
If there’s anything else we can assist you with, please feel free to reach out we’ll be happy to help.
Warm Regards,
Mike
MAyraki Supprot team
I still haven’t gotten my order. I asked twice for them to refund my $77.00. No reply.
I’m calling my bank right now. They will go after them.
I recommend you go somewhere else for hair products. So far they just look like a place that rips people off.
Reply from Mayraki2025-12-18
Hi Eli de Vries,
We’re truly sorry to hear about your experience and understand how frustrating it must be to be waiting for your order without clear updates. Please accept our sincere apologies for the inconvenience and for any missed communication.
We’d really like the opportunity to assist you and resolve this as quickly as possible. Could you please send us your order ID. Once we have it, we will immediately check the status of your order and do our best to ensure it is delivered to you as soon as possible, or advise on the appropriate next steps.
We value every customer and take concerns like this very seriously. Thank you for bringing this to our attention, and we hope to make this right for you.
Kind regards,
Mike
Mayraki Support team
I did a test dot on my arm about half the size of a pea but didn't wait long enough and went ahead and put just a little bit on my beard (chin) and sides of my hair...I am talking like a pencil eraser sized drop and just spread it on the outside of my chin hairs to see what would happen.
IT LIT ME ON FIRE....it took about 6-8 hours to start itching and burning and now three days later I have what looks like blisters forming on my arm and lips. My chin has weeping sores that are literally dripping yellow goo. Unfortunately, I must have touched my chin later and then other areas of my body...everywhere I touched has blisters now and a nasty red rash...nothing works on it. Cortisone and Advil have barely reduced the symptoms.
Final Edit. The Mayraki team was very helpful and quick to process my refund and graciously received my feedback to improve their product. As they have stated below everyone has different sensitivities so I highly recommend that anyone trying this product use an extremely small test dot on their inner arm and then be sure to wash your hands and anything the product touches before going about your day. Wait a full 24 hours before applying this product anywhere.
Reply from Mayraki2025-11-30
Hi CE,
We’re truly sorry to hear about the reaction you experienced, and we appreciate you taking the time to share this in detail. Skin sensitivities can vary greatly from person to person, and we understand how distressing this situation must have been for you.
That said, we’d like to confirm that your order #10179143 has already been refunded. We’re also grateful that you acknowledged our team’s support and the way your case was handled.
Your feedback is important to us and has been shared internally, as it helps us continue improving both our product guidance and customer experience. We strongly agree with your reminder about performing a proper patch test and waiting a full 24 hours before application, especially for those with sensitive skin.
Thank you again for your honest
Kind Regards,
Mike
Maryaki Support team
Edited 11/28/2025 CS...Don't try to sugar coated if you want to improve your business, it should be done by now. You just lied so customer will shut up!!! as of today, I still don't receive any update from anyone in this company. You SCAM!!!
This company never fails to disappoint!!! I ordered from this hair Mayraki few years ago, it was late shipment, there was no communication whatsoever. I want to give another chance, so I ordered again. No surprised they did it again. Order (ID #10180103) hasn't been updated for 5 days after placed my order. I sent email, just only received automated reply( which I bet THERE WILL BE NO RESPOND AS ALWAYS) If you cannot do a good and integrity business, get out of the business, don't hurt people anymore. Every department in your company don't do any good job. Shame on you 60% plus negative reviews to your company, how could you still not seeing how bad your company is!!!
Reply from Mayraki2025-11-27
Hi Parichat,
We sincerely apologize for the frustration and disappointment caused by the delay in the update and the lack of communication you experienced. We understand how upsetting this has been, and we take your feedback seriously.
We would like to clarify that your order #10180103 has now been fulfilled and shipped on November 28, 2025.
Here is your tracking number for reference: 9214490374017163509771.
You may now follow the delivery progress through the courier’s tracking system.
We recognize that timely updates and clear communication are essential, and we are actively improving our processes to prevent situations like this from happening again. Your feedback is valuable, and we appreciate you giving us another chance.
If you need further assistance or would like us to monitor the shipment closely for you, please feel free to reach out. We are here to help and ensure your order reaches you smoothly.
Thank you for your patience and understanding.
Sincerely,
Mike
Mayraki Support team
Order arrived in 2 months and product spilled, poor custumer services
I received my order in 2 months!
No updates of the status of delivery in the meantime.
No communication whatsoever from the provider.
One of the bottles was spilled inside its box.
Reply from Mayraki2025-11-23
Hi Cristina,
We’re truly sorry for the inconvenience and frustration caused by the delayed delivery and the condition in which your order arrived. This is not the experience we want for our customers.
We have already reported this issue to our handling courier to prevent this from happening again. Please rest assured that we will replace all damaged items from your order immediately.
Our team will reach out to you directly to arrange the replacement and assist you further. Thank you for bringing this to our attention, and again, we sincerely apologize for the trouble caused.
Warm regards,
Mike
Mayraki Supprot team
Order - 10171498 Scam..they do not send product. Has been 20 emails of back and forth saying they will refund but nothing. It should take 1min to create a refund in Shopify yet it takes them months and still no email to confirm refund or any sign of money.
Reply from Mayraki2025-11-20
Hi James,
We’re very sorry to hear about your experience, and we understand how frustrating this situation has been. After reviewing your case, we can confirm that your order #10171498 has already been fully refunded.
Depending on your bank or payment provider, it may take a few business days for the refund to appear on your statement, but rest assured that it has been successfully processed on our end.
We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. If you need any additional assistance, please don’t hesitate to reach out.
Kind regards,
Mike
Mayraki Support team
