0/5 Stars – WARNING: Absolute fraud. £900+ two-night stay…
Citadines Liverpool City Centre Do not book here under any circumstances. This hotel is actively engaging in double-billing scams and keeping guests' money. I prepaid for my entire two-night stay well in advance through Expedia at a greedy surge price. However, when I arrived at the check-in desk, the hotel staff demanded payment for a second time, falsely claiming they had not been paid by the booking platform. To avoid being left stranded, I was forced to pay again. Since then, Citadines City Centre Liverpool flatly refused to refund the unauthorised second charge. They didn't just overcharge me, they took over £900 for a two-night stay in a completely average room, and were actively gatekeeping the stolen funds. When confronted, they hid behind an impenetrable wall of corporate bureaucracy, pretending this was a "penalty waiver request" or a booking issue, rather than what it actually is: theft. They will gladly take your money twice, lock it away, and leave you to fight a losing battle with their useless customer service loop. Staying here means risking your financial security. A completely mediocre hotel is not worth being defrauded out of £900. Expedia had to refund me in the end. Save yourself the financial nightmare and book literally anywhere else.