Still waiting for service
If I could give this service plan a negative rating I would. I've been a paid monthly member for several years ($37/mo) and I needed service for a rental property on June 11th to repair a fridge that wasn't staying cool. It's now June 23rd, the fridge is still not fixed and they are fighting with me about $150 because they want to repair the ice maker, which isn't part of the problem and they won't cover that repair because they claim it's a manufacturer defect. My repairs will not be scheduled even though my appliance has been repaired by them in the past. They claim if they repair it now, and I don't pay for the ice maker, they will not guarantee their service on my fridge. I don't want the ice maker repaired, and won't get it repaired in the future, but they still won't guarantee their work. I think they know the fridge needs to be replaced, and they are forcing me to pay for unnecessary repairs, so they break even or profit from my service plan instead of actually replace the fridge. If you want to overpay, deal with shady service reps, never have your appliance serviced, and be charged for frivolous repairs before they honor your contract, use this service.