Estafa
I am writing to detail the scam I experienced with Artssus. I placed an order on August 28, 2026. Upon receiving it, I discovered that neither the material nor the design matched what was shown on the website. On the very day I received the package, I requested a full refund—covering both the cost of the shirt and the shipping charges—since the product I received differed from what was advertised. Artssus informed me that, once they verified the product was "OK," they would refund only the cost of the shirt, excluding shipping—and this would only happen after I shipped the item back to China, a process that entails a significant amount of time. They sent several emails attempting to negotiate, offering first 10%, then 20%, and finally 40% (as if this were a flea market). I have firmly refused to accept any solution other than a full refund of the money I paid, given that Artssus provided misleading information on their website. Incidentally, that information remains unchanged, meaning these fraudulent products will continue to reach other unsuspecting customers. I could send photos of the website and the product I received, so that future customers can judge for themselves before placing an order.