Great experience, will go back, thank you Bert
So even though it's been more than 1 year since I booked my honeymoon to China with this website, all the details of dealing with this organiser has been excellent enough that I recall every single thing. I wish to state that the service has been exceptional and great from start to end. Firstly, we had initially reached out to this company several months prior while planning a trip to China. The trip organiser (not sure the name) actually counterintuitively advised us AGAINST travelling there because it was a public holiday period and it would be nearly impossible to see anything. So even though we didn't end up booking with them that occasion, the fact that they were so considerate and thoughtful was what made us go back to the company when planning our honeymoon several months later. When we eventually tried again for March 2025, before even going there, our tour coordinator Bert Hu reached out and helped to give us a personalised plan of the holiday. When we wanted to change any detail of the original itinerary, he made every single amendment as requested according to what we wanted. We had private guides who could speak English for all our visits, and they made sure everything ran smoothly. There was only one hiccup, which was when one of the airport pickups failed to show up. Bert immediately responded even though it was the middle of the night at 1am! Within a few days, the refund was made to me for the airport transfer. I also want to commend the tour guide Laura, who brought us around Beijing on the first day and helped us take so many pictures, and even helped make surprise arrangements for a costume dressing specially for our honeymoon. Overall it was an extremely great trip and travel company. I'm currently planning another trip, either to China or Bhutan, and have gone back to this same company. They really keep your records it seems, as Bert Hu again has been assigned to me and that was a pleasant surprise for which I am very grateful, and also which prompted me to submit this review as I had yet to do so since my honeymoon! Again, it was a pleasure, and my greatest and deepest appreciation to Bert Hu for his great service :)