Unacceptable Business Practice & Procedures
Unacceptable Business Practice & Procedures from My Review 2nd April, 2021 ****SCAM - Buyer Be Very, Very Aware****. Made a purchase from China and Tracking showed it left China , via Heathrow, Preston to Clitheroe DO. Royal Mail has now indicated it is a SCAM. (Seems a small package it delivered to them, (NOT the ordered item), and some-how shows Delivered, when known, it hasn't). It is the Principal and a Moral responsibilty of DH Gate to deliver. Not to refer back to seller, who by all accounts has fulfilled their Contract/Responsibilty..! Will now look into other options:- Consumer Rights, Trading Standards ****************************************************************** Order 3300008162 placed on the 1st of February 2021. From DHGate tracking, was expedited from China and arrived in at Heathrow Airport UK, then to Preston and delivered to Clitheroe Do on 5th March 2021, which I presume means Delivery Office. Tried inputting both the order and tracking number into 2 Clitheroe Delivery Offices and they did not recognise them. I have registered a Dispute with DHGate and if I receive no action, will go to Mediation. If this is not satisfied and unable to resolve/receive my item, I will consider further action! How can it sit their for a month and not be delivered. (Not all to do with Covid). See below for DHGate information...:- My Reply:- Thank you for acknowledging the issue so promptly. It was not my intention when opening a Dispute with yourselves to request a Refund, it is a Dispute over Receipt of the package. My item is here in the UK and not received by me. This is not the Sellers problem, as it has been delivered to the UK on 5th March 2021. However, as mentioned I am unable to contact the Clitheroe DO and it does not indicate who the 'Courier' is, which is problematic. I do not want a Refund but my order. According to your information, payment will transfer on Tuesday 6th April 2021. Please contact the Courier on my-behalf to resolve and I will gladly re-edit my coments on Trustpilot. Thank you.