My first impression after Landing in…
My first impression after Landing in Manila, Philippines was where is my transportation to the Belmont Hotel. All arrangement had been made previous , but failure to complete this task in the rain was extremely difficult. Kristel(JTB) failed this assignment twice in Manila, Philippines. My Cellphone was not performing at the time ,and I had NO internet(WIFI). This I thought was extremely important to pick-up a senior citizen celebrating this birthday for the first time in the Philippines. I was extremely disappointed in UME Travel for the first time. I previous travel to both Malaysia, and Thailand(for my birthday, and both times the transportation was perfect. This time these mistakes cause me additional fares,and uncertainty. I love a little adventure like everybody else, but not when I have to deal with pouring rain, Eva Wang(UME) was contacted and informed of these issues. I expect UME to compensated me for any additional expense. I think a few misstep will not "STOP" me from doing business with your agency. I hope that NEXT YEAR to do something else special!!