Greedy
Bought climbing shoes based on the site's sizing, which was very different from the typical sizing chart for this brand. Been using the same shoes for over a decade. The new shoes didn't fit – after 1.5 hrs in the climbing gym I realised the size wasn't the same as what I thought I'd ordered. Altitude Sports refused to refund me and instead offered "store credit". I've been with AS for years and years. No more.