Uno Synth is Pro, but support? Barely competent.
IK Multimedia is a varied company with a diverse product portfolio - mostly, these days, software and software instruments. Very little unique - and largely sample library based bloat where other instruments are modelled emulations. Like many companies, they like... money. What they seem to be weak on is customer retention and loyalty. Nothing exemplifies this like their lovely little Uno Synth. A bargain of analogue magic, designed in conjunction with Italian modular specialists soundmachines, there are four Uno machines - two of which launched and got bugfix firmware between 2021-2023 - the Uno Pro, in keyboard and desktop models, and Pro X. These synths are great. Three oscillator paraphonic, effects, dual filter architecture. Tiny masterpieces. Well, apart from the dirt cheap amateur-grade USB power supply and audio isolation on the Pro. There are AliExpress radios that do better. They even have a desktop and VST editor! But wait. For a synth launched in 2021, the editor is not Apple Silicon/Universal Binary. Which means if you want to use the VST your DAW has to be knocked back to Rosetta 2. Yeay! Yet the earlier Uno editor is Native - not a shock, there's an iOS version. The Uno Pro X is still for sale new, but a week after buying my Uno Pro I asked about updates and IK Support told me it was discontinued. Makes that two year warranty look awesome. More to the point, no Apple Silicon updates for an app you could literally recompile with the right target set in an afternoon. It's basic comms and UX, nothing magical. Raise the issue on the support forum and their answer is to delete the post, and ban me. IK really do not want people to know the Uno Synth Pro X is already obsolete - and unsupported with no future development planned - but they want you to buy them! Whether the products are good for your needs or not... and honestly, they're nothing special, Universal Audio, Eventide, Line 6 and Mooer can match most for less or at least better value overall - IK's product manager, registration, etc. is a strong reason to avoid them. The lack of support, dismissive attitude, overpriced rrp to street price marketing, and fingers-in-ears attitude to criticism and after-sales customer retention means the best plan is to not be a customer in the first place. I had, this time, chased up the Apple Silicon support while considering selling my Uno Pro to get the better power circuitry of the Pro X. Now, I think... selling it feels dishonest to the buyer, and I might bin it. Not supporting a product still on sale for the simple act of compiling in a current dev framework for a target architecture already on sale and known to be replacing the platform within months of a product's launch? Abysmal. Banning users from a forum and deleting posts asking for it to be done, proposing open-source releasing the source code if they refuse? Pathetic.