What return policy?
I am trying to return 2 out of 3 items I received but, have not had any further instructions or Dresslily’s “RMA” form. As instructed, I have provided them with photo’s of the outside packaging, their “item code” and photo of the broken button from the jacket I ordered. The button came off when I tried to unbutton it to try it on and it simply became unthreaded. I guess their “quality control” system missed that one coat....Poor quality and disappointed. But now, mostly disappointed that they are not responding with their promise to provide me a RMA form (as mentioned on their return policy page) to complete the return of the two items! Not happy at all! My 30 day window to return the items is almost up and still waiting on them to respond... L1910181908551562 Nov13/19: Since my original posted review, Dresslily has replied to first, apologize, 2nd, look internally to the issues that lead to the dissatisfaction and 3rd, offered a partial refund and donate the two items that I wanted to return (no need to ship them back to them). Before doing so, they’ve asked that I, 1st, rewrite my review and 2nd, update them of my rewritten post here and they will proceed with the agreed resolve. I believe Dresslily offered the best possible solution for a partial refund. I also feel donating the items to charity and NOT shipping them back is a wonderful way to support my local community and reduce cost of fuel, shipping and carbon footprint. I change my rate to a 4star for this reason. Thank you! L1910181908551562