GAGadgethyper★★★★★
Good Selection, Easy To Order
The website is pretty good UI wise, the colour scheme isn't overly bright so it doesn't hurt my eyes which is nice.
The ordering process was super simple, the checkout showcases all the optional addons you can order along with what is in the basket, including upgrades to the current basket items, this was helpful as having to go manually looking for them can make ordering uncomfortably slow.
Paying for the order was super simple, and thanks to them providing both PayPal and the pay in 3 option, it made it much easier for me to feel comfortable spending almost £170 on a limited edition controller and all it's extras, without having to worry about not getting my money back or getting scammed.
The item I ordered was the "Flydigi APEX 4 Wireless Controller Honkai: Star Rail Firefly Limited Edition", I also got the additional "Magnetic Charging Stand & Bag Bundle & Metal Badge" with it as well, because why not, right?
For those wondering, delivery for the UK at least is trackable via the "Shop" app/service, so I could see it moving around in real time which was a nice touch. Delivery was pretty quick all things considered, even with standard delivery selected, it was ordered on the 14th, processed on the 15th and arrived to me on the 21st of the same month.
They handle the packaging really well, zero marks, scuffs or damage to either the external or internal boxes, and so far, I've had no faults or issues with the product itself and I use it daily.
My only complaint is some products simply become unavailable and are never rereleased or restocked, the evangellion edition of the same controller is a prime example of this, its why i ended up going with the firefly version instead when placing my order.
Hope this helps more people go with this company, as honestly, they are the easiest and cheapest source of these types of products I have managed to find online in years, and definitely deserve all the customers they can get.
2025-10-17
TOTOPUPlive★★★★★
On my original review for this service
On my original review for this service, a member of staff responded and asked me to email them in regards to my issues so they could "To directly address your specific case and discuss how we can regain your trust, we urge you to contact our dedicated customer resolution team immediately. Please provide your Order No: auto68efc28e72d38 when you reach out".
however it has now been almost 3 days since i sent the email in response to their request, and have yet to hear a single thing back, clearly they couldn't care less and their entire reply was nothing but lip-service to make people believe they are competent and helpful.
I will be raising this with trading standards.
2025-10-17
TOTOPUPlive★★★★★
Absolutely Abysmal Support Staff
tried to place an order like i usually would.
had to disable my vpn as it makes their website crash for whatever reason (usually its enabled to protect my info).
i figured it wouldnt be long before id get my order as ive been using them for months without any issues, but no, out of nowhere the order screen starts asking for my personal/sensitive documentation and information the company has no legal right to.
i decide that screw it, ill provide what info i can as i just want my order, so i provided a face shot with my government issued disability ID card, as well as the paypal transaction/order that shows the order number, then it said under review for a while.
i tried contacting the support staff to ask about it and to make a complaint that they have no right to ask for this information, all i got was a response from an unhelpful staff member, who kept making excuses for the issue, told me it was automated and therefore they couldnt do a thing about it, they just kept demanding information i couldnt provide (my passport is being renewed and wont arrive for a few weeks, so i provided what i was able to).
then the staff issued a refund without my consent, after refusing to help me in the slightest.
so congrats topuplive, because one of your staff is a complete moron who can only copy and paste the same response over and over, you just lost a customer permanently.
so much for my £227.30 order for zenless zone zero, one that i was going to be repeating in the near future.
Order No: auto68efc28e72d38
Amount: £227.30
Edit 1: I have now responded to your request via the email provided, whether or not you can fix this issue will be down to you.
2025-10-15
