Product Came Damaged and No Help Offered
We placed our order for a new backdrop and shipped it directly to the show site for a major automotive conference. Upon opening the backdrop, we noticed an ink stain on the fabric. This was the very first time we were seeing the product. We emailed them immediately in which they asked for pictures and videos. We sent both and received a message back that we were outside of the 24 hour return period. We had no way of knowing there was an issue because it was shipped 2 weeks prior to the show start and only had the ability to open when we arrived. What kind of return period is 24 hours anyway?