If I could give negative stars I would
If I could give negative stars, I would. Dealing with this company has been the worst experience with a company in my life. We bought my husband a trike. We had a number of smaller issues, and tried to reach out to customer support. Their default is to refer you to the website. However, they take a very long time to respond (one email apparently sat in their spam folder for 19 days). When he told them the brakes aren't working well, he was told that it's normal for etrike brakes to be different (even though he told them they really don't work well - you squeeze and nothing). We even took it into the shop, and they said that the brakes do need repair, but we should try and get it covered under warranty. So we reached out to sixthreezero to ask about that, and no reply. We decided after three weeks that the trike wasn't working for him and the lack of customer support was distressing, so we began the process of returning the trike while we still could (according to the website. The initial step was simple - we got a confirmation email that told us to wait for approval and they would send us directions. After a week of calling/using livechat/emailing, I posted a negative review on the Shop App (where we purchased the trike) to get approval. But here's the rub - they said that the instructions on how to return the trike will come by email. The support person on LiveChat said she sent the email, but I never received it (20 minutes checking all folders, spam, junk and trash). So I asked them to resend it. A week later, several phone calls (where I was sent to voicemail but never received a reply), LiveChats, and emails later, I still haven't received the email with the instructions. I did get a reply, which asked me why I want to return the trike and told me I needed to get approval. This is the most dishonest company ever. The product is substandard, they won't provide support and they're refusing to honor their promise of a 30-day trial. I can't emphasize enough -- keep away from this company.