The bicycle is one of the most powerful movement devices in the world. Our mission is to provide an innovative bicycle experience to all adventurous souls in the world. Empowering people to embark on the most challenging journeys in their life...one bike and one ride at a time.
sixthreezero (sixthreezero.com) has a 3.9 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Sports and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 30% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers had a great experience with this company. Many customers frequently praise the exceptionally helpful staff and responsive support team for making their communication interactions completely pleasant, smooth, and professional. Consumers also strongly highlight the high overall quality, beautiful design, and remarkable comfort of the bikes, noting how enjoyable and easy their daily rides truly are. However, some customers also noted frustrating delays when waiting for essential replacement components or dealing with unexpectedly damaged items upon initial delivery. A few reviewers experienced communication difficulties, unresponsiveness, or received incorrect products, leading to notable dissatisfaction with the customer support provided after the sale.
Auto-generated from all reviews of this business. For reference only.The sixthreezero support group was quite responsive, patient and helpful to me with my bike issues! They provided suggestions and links to videos that allowed me to resolve my questions and clear up my difficulties. I commend the team.
so you can see my one star review of six three zero below...and they responded...but its all smoke and mirrors...their 'KIND" and 'CARING" REPLY TO ME did not result in any kind of accommodation, or even a compromise...the end result of their reply was...ITS YOUR FAULT YOUR BIKE IS LIKE IT IS...DON'T BUY FROM THIS COMPANY..THEY ARE SOOO FULL OF SHIT POOR WELDING JOB..AND THE BATTERY JUST PLAIN SUCKS AND TO REPLACE THE BATTERY AFTER JUST 360 MILES WILL COST ME AT LEAST 200 HUNDRED DOLLARS..THIS IS JUST POOR QUALITY AND POOR WORKMANSHIP AND A COMPANY THAT DOESN'T STAND BEHIND THEIR PRODUCT BUT INSTEAD JUST TRY AND FIND A WAY OUT OF ANY RESPONSIBLITY...
Would love to give zero. Hassle free return is a joke. Send in return request. Have to email back multiple times to get return request. Email on why I want to return. More emails. Finally after over a month get an email of so sorry we will return. Please wait 3-14 days for refund. 16 days calling again with no refund. 2 months now.
This is a mixed review. On the one hand, the end product is a good value for the money. Assembly isn't that hard, and the overall quality is good (not great). HOWEVER, this is one of the most poorly managed companies ever! I had to cancel part of my order because they never shipped one of the bikes after 30 DAYS, and then claimed it was delayed due to of a warehouse transfer issue. COMPANIES CANNOT SELL BIKES THEY DO NOT HAVE. Customer Service has been spewing the same warehouse story for a month... I worked in operations for years and have never seen this level of incompetence in fulfilling a simple order or transferring inventory to a new DC. FYI - Their COO left the Company earlier this year... WORSE, they are taking forever to cancel the order and refund my money. Overall - BUY SOMEWHERE ELSE.
Hello Rich, Thank you for the fair and honest review. I am sorry for your experience and delay. You are right, we should have deactivated affected product while it was being staged for transfer. That's completely our fault, and a mistake we will avoid in the future. Thank you, Bradley
I contacted Customer Service to verify the steps in removing my rear wheel with 3-speed hub. The response from Emil was fast, professional and reassuring.
The customer service at six three zero was great. They had a video for any problem or question with putting together the bike or mechanical questions. The videos covered the whole content needed I took a chance buying my bike online and because of mobility issues bought my first 2 wheel ebike low step six three zero and made the right choice. It was easy to get used to and in 2 years have put over 150 miles on it riding in my neighborhood or on the Erie Canal trail in central New York. At 65 with mobility issues it feels liberating and lots of fun. The improvements I would like to see is better grip from the tires, they seem to wear quickly. Also after a long ride the seat becomes uncomfortable. And thirdly the kickstand doesn’t hold the bike up no matter how much I adjust the height, also it is a heavy bike and built well it would be great if it could be lighter and fold. It does well on my carvot bike rack. Happy trails
Love my e-bike and got great service when I had a small problem.
I bought my Simple Glide 750W Semi-recumbent Fat Tire e-trike w/ footrest in 2025. I love the trike because it is sturdy and helps me feel secure while riding. I have osteoarthritis in every joint in my body. I have a severe fear of falling, so struggled trying to ride an e-bike because of balance issues. I purchased the e-trike from sixthreezero and riding it was easy from the start. I ride using full throttle and get about 20 miles to a full battery charge. I also weigh just over 300 pounds, so with my weight and using full throttle this is a pretty good battery range. And the desk chair type seat is amazing and comfy for our rides! I ride on different types of surfaces including paved roads as well as gravel, and have also ridden on the sandy beaches. I would like to see some modifications with attachments that could be made to use with this model of the Simple Glide. The 2026 version has a hitch to connect a trailer on the back. There is no cargo basket on the back of this version of the Simple Glide, probably due to it being semi-recumbent. Having a hitch attachment made to fit the 2025 version of the trike would be nice, because it would cost too much to replace the trike. This is truly my only complaint. I love the trike because the build is so nice and sturdy, and it's smooth to ride! After nearly a year of owning the trike I am still riding it regularly! Customer service has been amazing. I recently suggested this modification for a hitch attachment and hope to see them come up with a plan to help with this!
This company is customer sensitive and eager to please. A defective part was promptly replaced on my kick scooter. The customer rep expressed genuine concern for the inconvenience. The scooter I bought was identical one on Amazon but $100 less. The only negative is the wait time when calling. Times range from 5 to15 minutes. This should not discourage you from doing business with this good company.
I’ve contacted the team at sixthreezero a few three times for various needs and each time they responded with information I was seeking. The responses came in a timely and courteous manner to help me resolve my doubts or inquiries.
Hi Emilio, We really appreciate your kind words. Thanks for taking the time to share your experience! -sixthreezero Customer Advocacy Team
I commute to work at a nursing home a mile away from home. I love the joy that my bright blue bike brings to residents and staff.
Hi Maureen, That was such a fun story to read. Thanks for sharing it with us, and we hope your rides keep bringing smiles wherever you go! 🚴 -sixthreezero Customer Advocacy Team
Wish I could get a negative. Hassle free returns is a joke. Order some bike accessories for expensive and get cheap plastic junk. Seat is worthless for $100. And phone holder for $29 is plastic I can get at hardware store for $6.95. 3 weeks and explications of why you want to return with no return and crickets from them. Think they are not a real company
Hello Glen, We appreciate your feedback, and I'm sorry for your experience. You may reach us at (310) 982-2877 M-F, 9-5PST or anytime at [email protected]. We are happy to process an immediate refund if we have not done so already. Thank you, Bradley
Thank you 630 company for the wonderful bike and accessories. You are so very helpful in so many ways and saying that my order and accessories came in and all the help you gave me. I love the bike. I feel like I got way over my money value with this bike. The hybrid bike is wonderful rides wonderful beautiful bike. Put it together was not hard. Instructions were very helpful. They're so pleased if I hadn't needed help I could call and the people very courteous and friendly and give all the help they can to make sure that my buying inviting experience is great. I highly recommend 630 to anybody that would like a wonderful bike. Again 100% satisfied thank you so very much.
Hi Ashley, Thank you so much for sharing your experience! We're thrilled you're enjoying your new bike and accessories, and it's great to hear everything came together smoothly. Knowing our team helped make the buying process a positive one means a lot to us. We really appreciate your recommendation and hope you enjoy many great rides ahead! 🚴 -sixthreezero Customer Advocacy Team
The only reason this review gets one star off is because of the way my experience started. I purchased the Everyjourney Steel model in May, and when it arrived, I was unable to complete the assembly because the notches on the end of one of the fork arms was too narrow to accept the bolt on the front wheel. I called the company and to make a long story short they shipped a new fork to a local bike ship and agreed to pay for the assembly at the shop. They made it right with little to no hassle. I've ridden the bike five or six times now, and it is everything I hoped for. It's a bit on the heavy side, but I'm a stout fellow and I needed a stout ride, so that's ok.
Hi Patrick, Thank you for sharing your experience with your EVRYjourney Steel! We're glad we could get the fork arm issue resolved so you could start enjoying your new bike. It's great to hear it's living up to your expectations and that the sturdy build has been a great fit for your needs. We appreciate your kind words and hope you enjoy many great rides ahead! -sixthreezero Customer Advocacy Team
I purchased an electric trike from them 3 years ago..the fender support that was SOLDERED onto the bike frame fell off....I felt the soldering must have been inferior ..I contacted them ..they didn't care. I was then worried about all the other soldering on the bike but so far so good...then my battery wouldn't hold a charge...google says an e bike battery should last 500 to 1000 miles...mine was only 360 miles..I did the math. I took good care3 0 of my bike and always took the battery into the house after riding it..but 6 3 0 ..didn'tt see to care they told me I needed to purchase a new battery...those things cost about 200 bucks.i am convinced this is an inferior product and and inferior company...good luck to whoever buys a 6. 3 0 bike..I say look elsewhere
Hi Donna, We're sorry to hear your electric trike hasn't lived up to your expectations, especially with the fender support and battery performance. We can understand how disappointing that must be, particularly after taking such good care of your trike. We appreciate you taking the time to share your experience. Feedback like yours helps us better understand where we need to improve, and we'll be sure your comments are passed along to our team. Once again, we apologize for your experience, and we appreciate you giving us the opportunity to learn from it. -sixthreezero Customer Advocacy Team
My Sixthreezero "IntheBarrel" bicycle is awesome. This is a great bike (at a great price) for tall men; I'm 6'3". The forward pedal design makes pedaling much easier than my previous bike and I'm able to get incredible torque to get bursts of speed. I did replace your standard sized 27-inch handlebars with a larger 33-inch handlebar as tall men like me have a larger wingspan; I recommend you offer that option to your customers. I regularly get compliments about this bike from both young and old. I live the "Bike Life"; no car, just the bike for everything at 73 years of age.
Hi Phil, thanks so much for sharing your experience! 😊 We're glad the InTheBarrel has been such a great fit and that the forward pedal design works well for you. We also appreciate your suggestion about offering a larger handlebar option for taller riders, and we'll be sure to share it with our team. Keep enjoying the bike life, and thanks for riding with us! 🚲 -sixthreezero Customer Advocacy Team
I paid $4,000 for a trike in April. It's now July and no trike. They've never bothered to reach out to tell me about a delay. I've called several times since April. First I was promised it would arrive on my doorstep the last week of May. Nope. Then, in June, I was told, "Sorry - it JUST arrived in the USA today, and we'll have out to you soon!" I told them "soon" was too vague, and that I expected it within ten days, or I wanted my money back. they agreed. That time came and went. Not a word from them. No refund has processed. I now have my credit card company dealing with getting the refund. Luckily, I made sure to get their every "promise" in writing. I hear their trikes are great, but what good does that do me when I can't actually GET one delivered? Oh, and to add insult to injusry, I just received an email from them about their open box sale. The exact model of trike I ordered is for sale as an open box unit, for $2,000. I no longer want it. I'll get my money back, but I'd implore anyone else to not even bother ordering from this company, with their awful customer service/support, terrible communication, and outright lies. I now see that Facebook has tons of accounts from people who have had similar experiences with them. Stay away!
Hi LMN, We're truly sorry your experience didn't meet your expectations. Thank you for taking the time to share your feedback with us. We appreciate you bringing your concerns to our attention, and we'll be sharing them with our team as we continue working to improve our communication and overall customer experience. Again, we sincerely apologize for your experience and appreciate you giving us the chance to do better. -sixthreezero Customer Advocacy Team
This company is horrible!!!!! I purchased a bike online. I wanted to go to San Clemente where they are located. I could not get a phone number for the store, It sounds like a call center answers their phone calls. Paid $2097.47 for the bike but realized they had the wrong address, I called back right away and was going to update the address but I was told nobody was there to help me do that. So I canceled the order, that was June 12th 2026 today is July 9th. It took them less than 4 days to take the money out of my account but have taken a month to give me a refund.
Hi Linda, I'm really sorry you've had such a frustrating experience, especially with the delay in getting your refund. I completely understand why you'd be upset. I'm going to check on your refund right away and follow up with our team if needed so we can get this resolved as quickly as possible. Again, I sincerely apologize for the inconvenience, and I appreciate your patience while we get this sorted out. -sixthreezero Customer Advocacy Team
Shipping is not very quick. Order on Saturday. Got fulfilled late tuesday. Hopeing to see for 4th weekend to use but maybe see following tuesday. Hate to actually order an ebike and need parts or have issues. Unfortunately this is why amazon is huge and local retail stores exist. Would pay more for good service.
Hi Glen, thanks for your feedback! I know it's not ideal when shipping takes a little longer than expected, especially when you're excited to get riding! I'm sorry the delivery took longer than anticipated. I hope you enjoy your new e-bike once it arrives, and please let us know if you need any help with it. -sixthreezero Customer Advocacy Team
I'm a paraplegic, want a seat with a back for me and a back seat for my grandkids so we can all enjoy ourselves,plus everything would be so much easier for me as I am a paramedic in, I basically live in my bedroom and finally be able to go outside and enjoy my grandkids and the fresh air.this would be perfect for me , if you do I gusttim on social security I own my home I'm begging for your help
Hi Amy, Thank you so much for sharing your story with us. We truly appreciate you taking the time to tell us about your situation, and we're touched to hear how much it would mean to be able to get outside and enjoy the fresh air with your grandkids. Thank you again for thinking of sixthreezero, and we wish you all the very best. -sixthreezero Customer Advocacy Team
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