Broken pedal
Broken pedal. No one answers the customer line. No email response after a week. Useless bike plus the gaming dynamic on the screen sucks.
About freebeat
Data updated- Website
- freebeatfit.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 16 reviews
- Replies to negative
- 21% (6/29)
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Is freebeat legit?
freebeat (freebeatfit.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 21% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Bike itself is fine customer service it the worst I’ve ever experiences
Bike itself is fine, worked great, went to try to cancel subscription and couldn’t get an email back, phone number does not work. I finally figured out how to cancel on the website through my account but they made it very tricky that maybe some wouldn’t be able to figure it out. I emailed for two months, went to the chat and they would respond to me until I mentioned I wanted to cancel the subscription and then would say someone would be with me shortly and then NEVER come back and chat. Would not recommend this company to anyone if you ever need customer service assistance.
Stay away
Did not generate a single video just keeps in the loading loop. And also keeps charging the card
Great purchase!
I recently purchased this stationary exercise bike and have been very happy with it. The bike is comfortable, easy to use, and provides a smooth riding experience. I like that I can adjust the resistance to match my workout intensity, whether I want a light ride or a more challenging session. The display is easy to read and helps me keep track of my progress. It has been a great addition to my fitness routine and allows me to exercise conveniently from home. Overall, I would recommend this bike to anyone looking for an effective and reliable indoor workout option.
does what he wants
There's no way it can follow a coherent path in response to the prompt, no matter how simple it is... it does whatever it wants... it doesn't follow any instructions after the prompt... the graphics are interesting but they lack coherence... Only for casual players who want a bit of fun... Avoid if you're looking for something coherent. Very slow... it freezes constantly.
Rip off straight up junk app
Rip off straight up junk app. Takes it 5 minutes to create a video if you're lucky. I canceled my subscription it sucks not as much as being robbed in the alley
Fast delivery
Fast delivery. Easy to assemble and use. I love it.
More female instructors and add a search bar!
I’ve been a FreeBeat user for three (almost four!) years now. My biggest criticism is the lack of female instructors - we don’t need 40 new Nick and Edward classes per week (seriously, sometimes there are nothing but Edward classes for rows at a time)! Bring back Kayley, give Dalia more classes, and look for more female instructors. Nothing against the male instructors, but as a girl, I prefer riding with female instructors. Also, please add a feature where we can search for rides that include certain artists or songs! For example, a search bar where I can type in “Bad Bunny” or “Clarity” and get rides that include that artist and/or song. Ride titles like “Morning Burn” give me no idea what songs will be played (and the genres aren’t always correct).
Bought the bike when they launched and…
Bought the bike when they launched and used it every day until the belt snapped where it connects to the pedals and flywheel. This happened two months before the warranty was supposed to end. I put in a warranty request right away but they kept taking forever to reply. They dragged it out until the warranty expired and then told me it was my fault it expired and said it wasn’t covered. Their solution was basically just buy a new bike. They don’t care about customers once you’ve already bought. The fact you can’t even replace a simple rubber belt is ridiculous. Complete scam of a company that doesn’t honour their warranties. Avoid at all costs.
Customer service is truly terrible
Customer service is truly terrible. I ordered a bike and it never arrived and they will not help at all. I basically paid 500$ for a bike that never showed up and theres zero customer service support for these situations. If you like to see your money burn away into nothing, then sure, buy from them.
Broken Screen
Only putting 5 stars so people see this…
Only putting 5 stars so people see this the lip sync sucks the graphics are pretty good but the ai music video generator sucks and doesn’t listen when you say specifics, free beats cost way to much money to give crappy videos like that and if you say I want my money back they give you credits not your money back
Great Bike
I enjoy using my bike!! I love the classes!! The object is to get the most combos during a class, however transitions between songs do not give you long enough time to register. The next beat and to adjust to the new beat and you lose your combo between songs!! It makes it really frustrating when you are working so hard and just like that a great combo is gone!! Please give a little more time to see the easy/hard beats and time to adjust
Help with busy army life
I’m in the army with kids and the freebeat helps me keep up with my workouts without having to leave the home.
I love Freebeat!!
I love Freebeat!! I have owned the bike for 10 months now. I am a busy mom and although my goal is at least 30 mins, I like that I can get on for a quick 15 min class just to have some “me time.” I like completing the Daily and Weekly Tasks and the option to get a few bucks back every month. It’s small but it’s something! Also keeping up with the beat keeps me going. I also like that the bike will automatically change the resistance while doing a class and you can turn off the feature if you want. Getting extra points for rising while biking is a fun feature but it means that you can’t replace the seat cushion. The bike is comfortable and I like that the monitor moves all the way around to do other workouts. Edward’s classes are my favorite. I love his encouraging messages while I work out. I do wish there was more contemporary Christian music again or a category to find them. I have to scroll to find them. My next favorite thing to do is the scenic ride. Especially getting to bike through towns. I do wish they had more big cities like NYC! Another feature that I like is part of the LesMills “The Trip.” It feels like you are biking through a video game. The dance classes are so much fun as well. I have a few complaints. One, I wish I could set my own music but I have the freebeat lit and it doesn’t work on the app. Also, although my AirPods connect, my apple watch will not connect, I cannot track my heart rate through the bike. Some of the classes sadly are repeats, I’ve come across 3 of Edward’s that were the same but labeled differently. The machine is beautiful but I wish the water bottle holder was more functional, none of my bottles stay put I end up having to set my water to the side on a table nearby. I use the holders to awkwardly hold my phone and my AirPod case. I found out that my bike would glitch out if I left it on sleep mode, so I always have to power off after a workout. Lastly, I wish there was a feature to watch a streaming service or an Apple play feature? I’m guessing it’s licensing but it would be nice. Overall I am happy and thankful that I purchased this bike and that I continued the subscription. My positives outweigh the negatives. I hope this was helpful and that you decide to be apart of the freebeat fam!
It came as advertised
It came as advertised. The setup was easy. The instructions were well written. The class selection is varied and offers all types of rides at various levels. I get the class competitiveness but on my schedule. My only criticism is no drink holder.
Great bike but …
The bike is fantastic strong, sterdy, has everything you want! the subscription is good plenty to keep you busy i do wish there where more options to watch Netflix ect, syncing bluetooth is proven to be a nightmare for me it doesn’t want to pick up my phone at all not sure what im doing wrong, they definitely need to add a lot more countries to the list when you make a profile.. its a bit of a nightmare they don't have the uk listed. I also never received my £30 Amazon gift card I contacted them they said they would send again and still nothing at all, incredibly frustrating! Only other thing worth noting is… the plug wire is so short i wish it was longer ! But the bike itself amazing bit of kit
Touchscreen issues and lack of customer service
Unfortunately I have had issues with a freezing screen since setting up my bike. Despite numerous attempts to trouble shoot with customer service, sending an annoying number of “self check” videos and explaining the issue repeatedly I have so far received no solution to this ongoing issue that has rendered the bike more or less useless.
Disappointed that it’s not…
Disappointed that it’s not compatibility with my iPhone and Apple Watch.
Really enjoying my Freebeat so far
Really enjoying my Freebeat so far. Great content, engaging community challenges with rewards, and overall responsive support.
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