freebeat (freebeatfit.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 21% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-11.
Awesome bike! Great build quality and easy to put together. Honestly, I was on the fence about purchasing an exercise bike for a long time. I was afraid it would be one of things I bought and then didn’t actually end up using. I was glad to discover this was that the case. This bike is very engaging and makes wanting to get off the bike hard. If you are on the fence like I was I say go for it!
This review is based on having the bike for approximately a month. Prior to purchasing the Boom Bike from freebeats. I did tons of research to find the best cycling bike with a screen. I was originally going to purchase a Peloton due to their reputation however the pricing was a lot more than I felt comfortable paying. I stumbled upon the Boom Bike and after intense research I determine it would be the best bike for me. I came to this conclusion based on a few different factors such as pricing, accessibility, other reviews and how modern the bike looked. After purchasing the bike, it arrived within a week. Assembling the bike took less than 30 minutes with one person. I created an account and started riding. My favorite thing about the bike is the scenic routes you can do which are absolutely beautiful. You can play music in the background as well as have a speaker consistently offer you word of encouragement. There’s soooooo many different courses, classes and free rides you can do. The opportunity is endless! I would recommend this bike to every due to how affordable it is as well as how much this bike and the program has to offer. It is a no-brainer
Received the lit bike damaged and was told I would need to spend another 100$ to ship it back to them. That's ridiculous I should have just bought a different brand.
I love the ease of use the function and options. So versatile and great instructors and music. I would make it 5 stars it it has Christian or Gospel music options (non secular songs) and exercise dance classes! (Like Zumba has Hip hop, Bare, Jazz, etc.)
My monitor broke within 2 months and they would not pause my membership even with email confirmation that they would take care of it. They charged over $700 while my monitor was broken and unable to utilize the membership. They said they'd refund me but it's been over a year and nothing.
Dear Customer, Thank you for reaching out to Freebeat. For any inquiries or assistance you may need, please feel free to contact our customer service team by emailing us at [email protected]. Our dedicated support team is available to help and will respond to your email in a timely manner. We are committed to providing you with the best possible service and look forward to assisting you with your concerns. Best regards, Freebeat Customer Support Team
The bike itself is good. Only gripe is the subscription. Should be levels and more options than 40 a month. More expensive than a gym membership. A subscription just for classes and a subscription for just scenic rides.
Dear Customer, Thank you for reaching out to Freebeat. For any inquiries or assistance you may need, please feel free to contact our customer service team by emailing us at [email protected]. Our dedicated support team is available to help and will respond to your email in a timely manner. We are committed to providing you with the best possible service and look forward to assisting you with your concerns. Best regards, Freebeat Customer Support Team
I really like the Freebeat program, the issues I have with the program there are no programs for people over 60. There needs to be less intense programs for older people. There also needs to be more to date work outs, not workouts from 5 years ago.
Need to have more mainstream music to do classes and scenic rides. Maybe more 80s and 90s music would be nice. Classic rock also! Just a thought. Maybe stop using so many hip hop songs with bad language in them, since sometimes family members are around in the house and can hear as well.
Dear Customer, Thank you for your valuable suggestion. We are planning to incorporate this music style in our upcoming release, which will be available in the latest version. Please stay tuned for the next version update and subsequent course updates. We appreciate your feedback and are committed to enhancing your experience with our product. Your satisfaction is our top priority. Best regards, freebeat customer support team
I love the bike and the classes offered, BUT. Customer service could use some work. My bike arrived with a broken power cord and it took us almost a month to get a replacement. When I asked about tracking updates I was constantly ignored and it took my husband sending a negative review for them to even respond. I would’ve waited to set up my account and my free subscription if I knew it was going to take that long for the cord to arrive.
I used to take cycling classes in person and I really feel that Freebeat truly mimics that feeling. I thought I’d miss being in a class with others but the instructors do so great talking throughout the class with encouragement.
Dear Customer, Thank you for your continued support and loyalty to our brand. We truly appreciate your trust in our products and services. Your satisfaction is our top priority, and we are dedicated to ensuring that your experience with us is nothing short of exceptional. We are grateful for the opportunity to serve you and are committed to upholding the high standards you expect from us. Should you have any further questions or require assistance in the future, please do not hesitate to reach out. Your feedback is invaluable to us, and we are always looking for ways to improve. Thank you once again, and we look forward to continuing to serve you. Warm regards, Freebeat Customer Support Team
This was my first ride with freebeat and I was unable to sign up for a trial through the bike. When attempting to do so I received an error page when trying to insert my credit card. When exploring the events page I noticed that “Requirements” is misspelled. Also not particularly impressed with the explicit language in the songs on my first ride. Last I was able to see my ranking but I couldn’t see how many people I was competition against. All I knew was that I was in X place but didn’t know out of how many.
Dear Customer, Thank you for reaching out to Freebeat. For any inquiries or assistance you may need, please feel free to contact our customer service team by emailing us at [email protected]. Our dedicated support team is available to help and will respond to your email in a timely manner. We are committed to providing you with the best possible service and look forward to assisting you with your concerns. Best regards, Freebeat Customer Support Team
My relative referred me to Freebeat. I had never heard of the company before. He gave me a referral code that would give him and Me $150 off. When I entered the code a different discount came up that I accepted. I didn’t know this would void his referral fee. We are both going to cancel our monthly membership because of this.
Dear Customer, Thank you for reaching out to Freebeat. For any inquiries or assistance you may need, please feel free to contact our customer service team by emailing us at [email protected]. Our dedicated support team is available to help and will respond to your email in a timely manner. We are committed to providing you with the best possible service and look forward to assisting you with your concerns. Best regards, Freebeat Customer Support Team
The bike is awesome and well built, I love riding it. I put bar tape on the handlebars to make the handle softer. I would also like to see a connection to Strava and Zwift please!
Dear Customer, Thank you for your continued support and loyalty to our brand. We truly appreciate your trust in our products and services. Your satisfaction is our top priority, and we are dedicated to ensuring that your experience with us is nothing short of exceptional. We are grateful for the opportunity to serve you and are committed to upholding the high standards you expect from us. Should you have any further questions or require assistance in the future, please do not hesitate to reach out. Your feedback is invaluable to us, and we are always looking for ways to improve. Thank you once again, and we look forward to continuing to serve you. Warm regards, Freebeat Customer Support Team
I’m very happy with the lit bike, however very disappointed with the customer service. 2 days after placing my order, they dropped the price another $200. I tried and tried to get refunded the difference, but they said NO. I’m VERY DISAPPOINTED with them. Soooo many companies would do this for their customers.
Dear Customer, Thank you for reaching out to Freebeat. For any inquiries or assistance you may need, please feel free to contact our customer service team by emailing us at [email protected]. Our dedicated support team is available to help and will respond to your email in a timely manner. We are committed to providing you with the best possible service and look forward to assisting you with your concerns. Best regards, Freebeat Customer Support Team
Love the cycle classes. However only one new sculping class has been shared in the last year. Considering selling because of it.
Dear Customer, Thank you for reaching out to Freebeat. For any inquiries or assistance you may need, please feel free to contact our customer service team by emailing us at [email protected]. Our dedicated support team is available to help and will respond to your email in a timely manner. We are committed to providing you with the best possible service and look forward to assisting you with your concerns. Best regards, Freebeat Customer Support Team
I love my bike so much and all the different classes there is to offer!! I would love to see some longer classes available since right now I’m usually doing 2 30 minute classes or several 15. I love riding with Nicolette! Her rides are always my favorite. I got my bike in May and I’ve rode it just about everyday since!
Dear Customer, We would like to extend our heartfelt thanks for your unwavering support and the positive review you've shared. It is always a pleasure to hear from customers like you who are not only satisfied with our products/services but also take the time to express your appreciation. Your feedback is a testament to the quality and effectiveness of our offerings, and it serves as a motivation for our team to continue delivering excellence. We are thrilled to know that we have met and hopefully exceeded your expectations. Please feel free to reach out if you have any further questions or if there's anything more we can assist you with. Your satisfaction is our top priority, and we are here to ensure that your experience remains exceptional. Once again, thank you for choosing us and for your kind words. We look forward to serving you again in the future. Warm regards, freebeat customer support team
Love the bike so far, just wish they had longer classes than 30minutes!
Dear Customer, Thank you for choosing our product and for being a part of our community. We are delighted to assist you in getting the most out of your experience with us. To accommodate longer workout sessions, you have the option to add courses to your playlist. By doing so, you can create a seamless and extended workout experience that exceeds the standard 30-minute duration. If you have any questions or need further assistance with any other features, please don't hesitate to contact us. Our customer service team is always ready to help. Thank you once again for your support, and we look forward to being a part of your fitness journey. Warm regards, freebeat customer support team
I love my freebeat but my free 40 day subscription ran up. The only thing I like doing are the scenic rides but im not going to pay 40 bucks a month for just that feature. If there was a 5-10 dollar option I would do it.
Dear Valued Customer, We are pleased to inform you about the membership options available for our services. In addition to our current monthly membership fee of $39, we also offer an annual membership at a more cost-effective price of $390. Choosing the annual membership can provide you with greater savings compared to the monthly subscription. Furthermore, we frequently run promotional events that offer even more value to our members. To ensure you don't miss out on any of these special offers, we encourage you to stay tuned to our official communications and social media channels for real-time updates. We are committed to delivering the best possible experience and look forward to having you as a part of our community. If you have any questions or need assistance in choosing the membership plan that best suits your needs, please do not hesitate to contact us. Thank you for your continued support. Best regards, freebeat customer support team
Love the experience!
Dear Customer, We would like to extend our heartfelt thanks for your unwavering support and the positive review you've shared. It is always a pleasure to hear from customers like you who are not only satisfied with our products/services but also take the time to express your appreciation. Your feedback is a testament to the quality and effectiveness of our offerings, and it serves as a motivation for our team to continue delivering excellence. We are thrilled to know that we have met and hopefully exceeded your expectations. Please feel free to reach out if you have any further questions or if there's anything more we can assist you with. Your satisfaction is our top priority, and we are here to ensure that your experience remains exceptional. Once again, thank you for choosing us and for your kind words. We look forward to serving you again in the future. Warm regards, freebeat customer support team
Great cycling machine, however, unable to connect to Bluetooth as advertised.
Dear Customer, Thank you for reaching out to us. For any inquiries or assistance you may need, please feel free to contact our official customer service email at [email protected]. Our dedicated team is ready to help and will respond to your email as quickly as possible. We are committed to providing you with the best service and look forward to assisting you with all your concerns. Best regards, freebeat customer support team
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