The bicycle is one of the most powerful movement devices in the world. Our mission is to provide an innovative bicycle experience to all adventurous souls in the world. Empowering people to embark on the most challenging journeys in their life...one bike and one ride at a time.
Is sixthreezero legit?
sixthreezero (sixthreezero.com) has a 3.9 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Sports and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 30% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers frequently praise the exceptionally helpful staff and responsive support team for making their communication interactions completely pleasant, smooth, and professional. Consumers also strongly highlight the high overall quality, beautiful design, and remarkable comfort of the bikes, noting how enjoyable and easy their daily rides truly are.
However, some customers also noted frustrating delays when waiting for essential replacement components or dealing with unexpectedly damaged items upon initial delivery. A few reviewers experienced communication difficulties, unresponsiveness, or received incorrect products, leading to notable dissatisfaction with the customer support provided after the sale.
Auto-generated from all reviews of this business. For reference only.
What people say
Ann McleanUnited States · 1 review · Experienced 2026-06-21 ·
★★★★★
Ridden 2000 miles on Tucson’s Loop
I bought a 630 Women’s Journey when I turned 75 three years ago. Since then I have ridden it 2000 miles on Tucson’s Huckleberry Loop. I love that I can put my feet on the ground while seated. It is sturdy, comfortable, and safe. Will buy another if this one even gives out.
Reply from sixthreezero2026-07-11
Hi Ann,
Thank you so much for sharing your experience with us! We love hearing that you've ridden your EVRYjourney for 2,000 miles over the last three years. That's an amazing milestone!
We're so glad the Women's Journey has been comfortable and safe for your rides on the Huckleberry Loop.
Thank you again for your support. It really means a lot to hear that you'd buy another sixthreezero in the future.
We hope you enjoy many more miles and adventures ahead!
-sixthreezero Customer Advocacy Team
J
JimUnited States · 2 reviews · Experienced 2026-06-01 ·
★★★★★
21 speed bicycle
My new bicycle arrived on time and in perfect condition except for a flat rear tire. The bike was easy to setup and functions very well. The 21 speed shifter works good. I am satisfied with the bicycle and sixthreezero company. They sent me a replacement tube and all is well.
Reply from sixthreezero2026-07-16
Hi Jim,
Thanks for the feedback! I'm glad to hear your bike arrived on time and that assembly was easy. I'm sorry you had to deal with a flat tire, but I'm happy our team was able to get a replacement tube to you quickly.
Enjoy your new bike, and we hope you have many great rides ahead!
-sixthreezero Customer Advocacy Team
Jim BrownUnited States · 2 reviews · Experienced 2026-06-17 ·
★★★★★
Part2-Still have problems
Part2
So, they did send me a new controller that I had to have installed. The trouble is none of this stuff matches and works together. Now the pedal assist system does not work. The bike basically goes faster than I can pedal so I am ghost pedaling. I am just moving my legs but I am not allowed to supply any of the work! Mary, in her sweet(?) style, said to take a video and send it to help them understand the problem. How do I take a video of my legs not applying any power? I think my words are describing the problem quite well! More weeks will now go by. I have had a year of it and I quit! You win Sixthreezero!
Reply from sixthreezero2026-07-16
Hi Jim,
We appreciate you taking the time to share your continued feedback with us. We are truly sorry to hear about the ongoing difficulties you're experiencing with the pedal assist system and the overall functionality of your bike after the controller replacement. We understand your frustration with the current situation, especially with the feeling of "ghost pedaling" and the lack of power contribution. We recognize that describing this issue verbally can be challenging, and we apologize if our request for a video was not helpful in clarifying the problem. We want to assure you that we are committed to finding a resolution. We are reviewing your case thoroughly to understand why the components are not working together as expected and to identify the best path forward to get your bike operating correctly.
Again, we're truly sorry for the difficulties you've experienced, and we're committed to making this right. We value your patience as we work to address these complex issues.
-sixthreezero Customer Advocacy Team
Lauren CoteUnited States · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Terrible Experience Trying to Buy an Ebike
I had a terrible experience trying to get a bike from their store. Their inventory system is not accurate so they show stuff available that isn't. I wanted a bike that was available for pre-order with a shipping date of May 2025...only problem was it was May 2026. I talked to customer service and they told me they had 2 shipments coming in June and if I ordered then they would ship it to me in June and they said the May 2025 was a typo. In June I checked back in and tried calling, no one ever called me back, emailing, no one emailed me back, and finally the live chat which worked and that was how I got them to start emailing me back. Initially they kept saying they had to check with the warehouse and get back to me ASAP, but I heard nothing. They had another bike that my kid was interested in listed as in stock but with a message that stock was extremely low and there was only 1 left so order now. I did, I ordered a second bike and figured whichever shipped first I could cancel the second. Finally, a week after I initially had reached in June I got the response that the first bike I ordered was not available and there were no upcoming shipments. The person said they could see that I had ordered a second bike and she had taken the initiative to send it over to the warehouse with a "rush" for shipping. I was elated that after all that I was finally going to get one of the bikes my kid like so much and had waited so patiently for. About 10 mins later I got another email from the same person telling me that she just found out the shipments that came in June were all for people that had previously ordered in March and April and had been waiting to have their orders fulfilled. So essentially, everything was wrong on their website, they show stuff as available when it isn't, and stuff available for pre-order when there is already a large backorder contingent. And all this back and forth and waiting around to figure it out meant I missed out on memorial day sales for other bikes that are also now sold out. This is not a well run company in my opinion and even if you do call or chat with them to find out if they bike they say they have in stock is actually in stock you won't know for sure until it actually ships. Also if you find Sixthreezero bikes available from other websites, just be aware that they all ship from Sixthreezero's warehouse and are subject to the same supply issues. I ordered from 4 different websites, including Easy Ride Trikes, Omaha Sports & Games, Top Mobility, and one other...all had to email me after the order to let me know it wasn't in stock.
Reply from sixthreezero2026-07-16
Hi Lauren,
Thank you for taking the time to share your experience with us. We're very sorry for everything you've gone through.
We understand how disappointing it must have been to see the bikes listed as available, only to find out they weren't actually in stock. We also apologize for the delays in communication and for not providing the timely updates you deserved. We know the back-and-forth was frustrating, especially since it caused you to miss out on purchasing from other retailers.
Again, we're sincerely sorry for this experience. Feedback like yours helps us see where we need to improve, and we're already working on making our inventory information more accurate and improving how we communicate with customers. We know we have work to do, and we appreciate you taking the time to let us know where we fell short.
-sixthreezero Customer Advocacy Team
L
Lorna AlbertsenUnited States · 1 review · Experienced 2026-06-10 ·
★★★★★
Great customer support
I bought one of the 2 wheel in front e-trikes but after receiving it, I deciding it was not the right one for me and I returned it and bought one of the relaxed body trikes and it’s a better option for me. I have had nothing but positive experiences with sixthreezero. I’ve owned one of their Journey bikes for several years. My only issue is that I could not find a box the required size to return the first e-trike. I ended up driving it back to San Clemente from Palm Springs and spent a few hours at the beach while there. Love my e-trike. Their staff has been great with me.
Reply from sixthreezero2026-07-17
Hi Lorna,
Thanks for the wonderful review! We're so happy you found the right trike for you and that you've had such positive experiences with our team. We hope you have a fantastic time enjoying your new eTrike!
Thank you for your continued loyalty and for this fantastic review!
-sixthreezero Customer Advocacy Team
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Ronald ClarkUnited States · 6 reviews · Experienced 2026-06-03 ·
★★★★★
Sixthreezero service
The company was very helpful in purchasing the correct sixthreezero electronic Journey bike.
Once we received it the instructions were quite easy. We had one question and called them, they were very nice respectful & helpful.
Reply from sixthreezero2026-07-17
Hi Ronald,
Thank you for the kind words! We're glad our team was able to help you find the right ebike and answer your questions along the way.
We hope you enjoy your new bike and have many great rides ahead!
-sixthreezero Customer Advocacy Team
N
NicholeUnited States · 2 reviews · Experienced 2026-05-14 ·
★★★★★
I preordered a bike from Sixthreezero…
I preordered a bike from Sixthreezero and it took longer to rive than I expected so I called the customer service line, Marry answered. She looked into my account, found the problem, offered a solution. She emailed me the answer to my questions and offered a solution to my problem (the solution was the outcome I was hoping would be possible but didn’t know). After I approved the upgrade I had a few more questions a few days later. I emailed Marry again and she graciously answered my questions. I appreciate the follow up and the effort Marry gave on my behalf! Thank you!
Reply from sixthreezero2026-07-17
Hi Nichole, thanks so much for sharing your experience! So glad Marry was able to help. We hope you have a great time with your new bike!
-sixthreezero Customer Advocacy Team
We absolutely love our trike. Best gift ever, my son can now rides bikes thanks to you!!
Reply from sixthreezero2026-07-17
Hi Melissa,
We are so happy to hear that our trike has brought such joy and helped your son learn to ride!
Thank you for sharing your wonderful experience. 😊
-sixthreezero Customer Advocacy Team
I purchased a six three zero Rickshaw Dual Drive Trike and trailer due to the marketing towards Autism. I ordered the bike in November 2025 with a December 15, 2025 shipping day. In December, I contacted the company to find out the shipping status and after several phone calls and emails finally was told that the shipping was delayed until January 2026. In January, I called and was told this shipping was still delayed until February 2026. The bike finally showed up in February 2026. The bike was missing fenders and the trailer was missing a brake light. I was able to piece the bike together using fenders from the trailer. The Bike also had several damaged spots from shipping. I called customer service and they promised to ship me the remaining fenders and replacement light and they would pay for me to get matching paint.
I rode the bike a few miles and a loud metal noise came from the rear drive. SixThreeZero shipped me a new rear end. We did have trouble finding a repair location and after several we did find one that would conduct warranty work on the bike.
It’s now June and the bike has been repaired. Overall the process was slow and parts were complicated to get but SixThreeZero worked with me until the end.
Overall, I believe this company will deliver a great product as they grow. They are relatively new and working out the kinks in procurement, warranty and repair.
To make things right, they extended my warranty and ensured I have a future location to take my trike to cover repair work. Emil and Anne were able to get everything sorted after months of challenges.
I am hoping for a great future with my SixThreZero Rickshaw Trike.
Reply from sixthreezero2026-07-18
Hi Gaston, thank you for taking the time to share your experience!
We're truly sorry for everything you went through, from the shipping delays and missing parts to the mechanical issue when your trike first arrived. That's not the experience we want anyone to have.
We're glad our team was able to help get things resolved by extending your warranty and finding a repair location for you, but we know it took far too much effort on your end to get there. Your feedback is important, and we're using it to improve how we handle shipping, warranty support, and repairs as we continue to grow.
We appreciate your patience throughout the process and hope you can now enjoy your Rickshaw Trike for many miles to come.
-sixthreezero Customer Advocacy Team
C
Chris JardinUnited States · 2 reviews · Experienced 2026-04-24 ·
★★★★★
The rear reflector broke on my newly…
The rear reflector broke on my newly purchased bike. I emailed customer service asking for a replacement and initially received no response. The merchant responded to my review and promptly sent out a new replacement part. There may have been an initial communication error that was quickly and accurately resolved.
Reply from sixthreezero2026-05-20
Hello Mr. Jardin,
I am so sorry to hear this! A reflector is super easy to replace, and we are happy to send one right out. I looked at your order information and found your email and phone number. Neither of these showed up in any communications, nor did your first name or last name in association with your order. Please check that you can email us at [email protected]. In the meantime, I'll go ahead and process that reflector and get it sent out to you asap.
Thank you,
Peter
D
David SmithUnited States · 9 reviews · Experienced 2026-05-14 ·
★★★★★
Great E-Trike to Get Over the Hill
I bought the Sixthreezero Relaxed Body E-trike for cardio exercise. I am 81 years old and this bike replaced a Schwinn Medallion tricycle. My balance isn't great or I would have bought an E-bike. This bike is perfect for my needs. I get lots of exercise with 4 rides a week from 8-10 miles each. As I age I know I will need a little more help with my rides, and I can increase the level of assist as that happens. Customer service could be better, as it is primarily via chat, but I got solutions to things that needed fixing. I am a satisfied owner.
Reply from sixthreezero2026-07-18
Hi David, thanks for taking the time to share your experience!
It's great to hear your Relaxed Body E-trike has been helping you stay active and get your cardio in while still enjoying your rides.
Thanks as well for your feedback about our customer service chat. We appreciate you pointing that out, and we'll share it with our team as we continue working to improve the support experience.
Enjoy the rides!
-sixthreezero Customer Advocacy Team
Rene YorkUnited States · 1 review · Experienced 2026-05-12 ·
★★★★★
Love it!
I ordered the step through e-bike with the teal frame. I love it because it helps me stay mobile and active after an injury and severe weight gain. If you have balances juice or haven't written a bike in years I would highly suggest getting the bike with a step through frame.
I got my bike last year and went on a ride with my daughter yesterday. One of her favorite activities is riding bikes with me.
Reply from sixthreezero2026-07-18
Hi Rene,
Thanks so much for sharing your experience! We're really glad to hear your step-through e-bike has helped you stay active again after your injury.
Thanks for recommending the step-through frame, and we hope you enjoy many more rides together with your daughter!
-sixthreezero Customer Advocacy Team
Leah MendizabalUnited States · 1 review · Experienced 2025-06-30 ·
★★★★★
Sixthreezero has been great from start…
Sixthreezero has been great from start to finish. From ordering my bike to troubleshooting setup, it’s clear they care about their customers and want repeat business—their model is definitely not “one and done.”
The bike itself has been fantastic. I’ve ridden it around our neighborhood, with my kids, through state parks, and along the Riverwalk in Chattanooga. It’s been reliable, comfortable, and fun everywhere we’ve taken it.
Highly recommend!
Benjamin LeBrunUnited States · 1 review · Experienced 2026-05-08 ·
★★★★★
Website is unusable
Website is unusable. Constantly empties your cart, even after you sign in. Speaking of which, it prompts you for sign in on almost every screen. This reeks of vibe-coded, spaghetti html. I would have gladly bought from your company, if I could actually keep the items I wanted in my cart.
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Robert KuntzUnited States · 2 reviews · Experienced 2026-01-12 ·
★★★★★
WOW, what a well built bike delivered in solid packaging.
First impressions out of the box was "WOW, what incredibly great packaging!". It took longer to strip out all the protective wraps and foam blocks then it did to complete the assembly. (a good thing) Assembly was minimal and straightforward. First ride demonstrated a very solidly built and responsive bike overall.
The web site is awesome also. All the videos with riders, measurements and real world demonstrations were incredibly helpful in finding the right bike. (I looked at tons and tons). My wife needed a bike that she could stand over the seat with her feet on the ground for balance. sixthreezero was the ONLY manufacturer that got down to 28-29" seat height, yet I can ride it and I'm 6'3".
The only reason I am giving 4 instead of 5 stars was delays in getting answers to a couple of questions sent in on the web page. Later I found out they were much more responsive to messaging on their facebook page.
One other interesting note is that they initially shipped the wrong bike. However, they quickly resolved that with a coordinated freight pickup and delivery of the correct bike.
Jessica CesarettiUnited States · 1 review · Experienced 2026-04-18 ·
★★★★★
I didn’t receive any tracking…
I didn’t receive any tracking information, and when I emailed the company I received an email saying their inbox was full. So, I thought it was a scam. But I did eventually get my bike. Online it said 20 min to build, it took a good 2 hours. That being said, I love my bike and satisfied with the product.
Clayton TallUnited States · 1 review · Experienced 2026-05-02 ·
★★★★★
It circled around 4 times to re-enter…frustrated
It circled around 4 times to re-enter my info! Not helpful. You have my email & phone number - Several times over - I asked for an e-trike two wheels in front!! Then offered the exact opposite. Please refrain from contacting me
M
Miranda BUnited States · 1 review · Experienced 2026-04-25 ·
★★★★★
This is a scam
This is a scam. I purchased a bike from this company and it fell apart in 3 days. Disgusting You should be ashamed. I hope someone sues you
H
Haley DunnUnited States · 1 review · Experienced 2026-04-23 ·
★★★★★
I'm 5'11" and struggled to find a…
I'm 5'11" and struggled to find a women's bike that fit my height while still offering cute color options.
This one checks all the boxes. It's perfect for riding alongside my boyfriend on paved trails while he runs, and it also handles urban biking with ease.
Would definitely recommend!
C
ChemistUnited States · 5 reviews · Experienced 2026-04-18 ·
★★★★★
Good warranty service
My bike was 10/10 for six months...a champion little ebike I logged 400+ miles on over 6 months. Then the power failed mid-ride. They came through, sent me parts, and got me back on the road. Thank you 630.
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