WORST AIRLINE in MALAYSIA
Our trip KUL/PER was significantly delayed by an initial one hour then a further 3 hours all because of the arrival plane from CGK departed late. Upon arrival into KUL, all pax were already boarded, all baggages were already onboard but EYC lavatory door at the aft section of the aircraft were damaged by a pax on the returning CGK/KUL flight. For context basis, there were other aircraft on the ground which were parked on the apron. This ridiculous airline instead of using one of their aircraft on the tarmac decided it was more cost effective to make pax delayed for their flight. Not only was the flight delayed, but all our plans were delayed due to batik airline. Batik Air Malaysia or Indonesia should be considered a last resort option if you can’t fly on another airline or if you’re very desperate. AVOID at all cost if you can. ZERO comms by ground staff, flight commander, or in-flight crew for extra delays. F&B service delayed by 2 hours because there was an issue with the reheating system.