I have provided the pictures of the…
I have provided the pictures of the property. They could clearly see how dirty was the bedsheet, toilet were not cleaned at all, ashes on the floor etc that did not bring any conclusion! They wrote in email- “hotel advice that no issue found in my room”, then what are those pictures saying which I sent to agoda in previous email! They could not even explain me. I can clearly see that agoda was in favour of the hotel not in the client! When we saw the condition of the room, we were trying to cancel on the website but agoda didn’t have any option and hotel manager said the only way I can cancel is through agoda. I even called agoda customer service to raise a refund due to poor condition of the rooms at the same time. But all useless. Now, the hotel is telling agoda a different story! And they believe in verbal evidence, not in physical one(photos) which I have sent agoda in last email! It’s a scam!!!! Never ever book anything with agoda if you do not want regret in your holidays. Thanks Gourav With reference to my booking ID 898705277 as detailed below: Hotel: FabExpress Taj Residency City/Country or Region: New Delhi and NCR/India Arrival: February 25, 2023 Departure: February 27, 2023