Slow process and unrealiable
I have been dealing with this case since October 2025. I submitted all the requested documents and completed the required template. I was informed that the process would take approximately 4–6 weeks, which I fully understood and accepted. However, after waiting for almost three months without any update, I received an email stating that the lawyers were missing a document that had already been provided. After submitting it again, I had to wait another four weeks just to receive confirmation that it had been received. Since then, despite several follow-up emails with Ms. Takács, I have received little to no meaningful updates. Unfortunately, this is not the level of service I would expect, particularly considering that I am paying for this legal assistance through my private legal expenses insurance. To date, I have still not received the compensation to which I may be entitled, and the handling of this case has been unnecessarily prolonged due to repeated delays and poor communication.